Investor Support Executive

Funding Circle’s success would not have been possible without our retail investors, and as an Investor Support Executive you will provide support and guidance to these crucial clients. This dynamic role will see you think quick on your feet to tackle and analyse simple queries to complex requests. There is no better place to learn the business inside out and understand the service we provide as peer-to-peer lenders.

What will I be doing?

• First point of contact for retail investor queries via phone, email & live chat
• Responsible for delivering excellence to our wide range of customers
• Working with other members of the team to improve processes and control procedures
• Liaising with other departments to answer detailed queries
• Taking care of and recording complaints and escalations
• Conducting regular operational tasks

What will I bring to the role?

• Ideally 6-12 months experience in a customer facing role
• Degree qualified highly preferred
• Smart, enthusiastic and dedicated to delivering an excellent customer experience
• Excellent communication – you aren’t afraid of the phone and write beautiful emails!
• Able to understand and explain complex processes & products to a broad range of people – we’ll show you the ropes first
• Ability to think creatively and suggest changes to in order to improve efficiency
• and impact

Why join Funding Circle?

The Retail Investment Team is at the heart of what we do and continues to provide the bulk of investments for loans. You will join a hard-working and most importantly FUN team where you’ll be encouraged to expand your knowledge and always improve your stakeholder management skills.

Every single day, you will walk into an office that champions working smart, working together and living the adventure – and of course free coffee! We offer a range of attractive benefits and a competitive salary package

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