Steve Campbell
SERVICE CENTRE MANAGER Waste Care UK
Altrincham, UK
07968 497819

WORK EXPERIENCE

SERVICE CENTRE MANAGER
Waste Care UK – 2015-11 – 2017-03
• Responsible for Widnes service centre, specialise routine and ad hoc waste streams
• Appointed to manage and improve performance on customer collections and compliance
• Deliver service levels up to and above current market sector levels in the region to gain market share.
• Improved solutions in treatment and transfer of waste streams to reduce costs and improve profits.

TEMPORARY WORKER
Viridor Waste – Contact Recruitment Agency – 2014-09 – 2015-11
Responsible for ensuring waste collection services met corporate standards and that relevant service level agreements were achieved within extremely tight timeframes

SERVICE CENTRE MANAGER
Cannon Hygiene – 2014-06 – 2014-09
• Management of Manchester and St Helens service centres with over 5,000 weekly clients
• Appointed to monitor and manage the provision of high-end customer service solutions
• Delivered 8% increase in service levels through re-motivation of failing team spirit
• Providing innovative and sector leading solutions to meet market sector requirements

TEMPORARY WORKER
Viridor Waste – Contact Recruitment Agency – 2014-03 – 2014-06
• Dealing with customer issues which had been escalated from the customer service team
• Supported the total internal restructure to improve efficiency and working practices

DEPOT MANAGER
UK Container Maintenance Ltd – 2013-03 – 2014-03
• Accountable for a £6m container refurbishment operation managing 75 staff
• Analysing KPI’s and SLA’s, ensuring staff are aware of ongoing service requirements
• Supervised accident and incident reports and formulated and implemented relevant solutions
• Managed ISO quality standards and H&S compliance throughout the depot / site

OPERATIONS MANAGER
Fresh Start Waste Services – 2012-01 – 2013-03
• Appointed to motivate teams of 40 operatives managing a £4m waste recycling company
• Preparing depot forecasts and delivering budgetary requirements to senior management
• Implemented policies to improve H&S, reduce near misses and increase safety awareness
• Acknowledged for building customer relationships, resolving issues before they escalated

FOUNDER / INTEGRATED MANAGER
Excelsior Executive Management Ltd – 2010-08 – 2012-01
• Investigated, reported and produced KPI’s for SME’s advising on waste management
• Re-planning and re-scheduled routes reducing costs with no service quality loss
• Produced KPI’s and implemented constructive solutions across multiple service providers

EARLIER CAREER:

Depot Manager
SITA – 2004 – 2010

Logistics Manager
Mersey Waste Ltd – 2002 – 2004

Senior Transport Co-ordinator
BIFFA Waste – 1999 – 2001

Transport Co-ordinator/Contracts Mgr
Lavelle & Sons Ltd – 1996 – 1999

Transport Supervisor
Cleanaway – 1995 – 1996

PSV Driver
Greater Manchester Buses – 1986 – 1995

Supervisor
Tridate Ltd 1984-1986

EDUCATION

WAMITAB Certificate of Technical Competence in Waste Treatment and Transfer
SCA – Edinburgh 2016-04 – 2016-04

NEBOSH Certificate in Health and Safety
Newcastle University – Newcastle upon Tyne 2008-05 – 2008-11

Certificate of Professional Competence in Transport
North Trafford College – Manchester 2005-02 – 2005-09

Technical Diploma in Mechanical Engineering and Production
North Trafford college – Manchester 1982-09 – 1984-06

ADDITIONAL INFORMATION

KEY SKILLS INCLUDE:
• Management – P&L Management, Finance, Negotiation, Motivator, Delegator, Organiser, Accountable, Report writing Supervision, Monitoring, KPI Management, Productivity, Target Management, and Succession planning.
• Transport- Fleet Maintenance, Driver Administration, Operators License, Driver and Vehicle Records Management, Planning, Scheduling, Debriefing, Monitoring vehicle, driver and productivity. Produce KPI’s
• Compliance- ISO 9001, ISO 14001, OHAS 18001 Management, Vehicle Management, Health and Safety, Environmental, Working Time Directive, VOSA, Transport Legislation, EU and Domestic Rules.
• IT/ Computer Literacy – Competent user of IT equipment, Excellent user of Microsoft packages (Word, Excel, PowerPoint and Windows) plus bespoke packages relevant to individual companies.
• Customer Service – Good listener, communicator, with a friendly and caring attitude with the ability to deliver a great service to all customers internally or externally.
• Organisational Skills – A logical and methodical thinker with the ability problem solve in a quick and accurate manner.
• Human Resources – Employment Law, Conduct Disciplinary Hearings, Performance Management, Recruitment
• Waste Management/Recycling – Warehousing and Storage, Hazardous and Industrial waste, Transfer Stn and Treatment management
• Driving- Full UK Driving License, LGV 2 Driving License, PCV Driving License, Driver Qualification Card.