Martin Hughes
Owner/operator
Widnes WA8
01514953873/ 07950767680
Meticulous Psv and Hgv and van driver, excellent at juggling multiple tasks and working under pressure. Broad industry experience
Includes Coach Work, Hgv class 2 and long wheel base vans.

WORK EXPERIENCE

Owner/operator
11 Berry Road – Widnes
2008-02 – 2018-01
at Martins Travel Coach Hire responsibilities include:
Day to Day running and maintaining of all Vehicles
Fully compliant to Operators legislation.
Managing business finances, including collating and collecting invoices and paying suppliers for products services rendered.
Marketing strategy to obtain new customers while maintaining good relationships with existing customers
Implement a complete driver and Staff training programme.
Monitor income expense sheets to track and adjust expenses.
Optimised Martins travel website and maintained exceptional customer service ratings for the company via the website, word of mouth and social media.
Developing new business accounts by advertising, cold calling and networking.
Handle understaffing, disputes, terminating employees and administering disciplinary procedures.
Successfully avoid time delivery delays by carefully planning best routes.
Checked vehicles to ensure that mechanical, safety, and emergency equipment is in good working order
Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure that vehicles are in proper working condition
Manage safety of loading and unloading of customers and cargo
Provide invoices and receipts when collecting payment for services when required
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Answered an average of 15 calls and many emails per day by addressing customer enquiries, solving problems and providing new product information.
Politely assist customers in person and on the telephone.
Provide an elevated customer experience to generate a loyal clientele.
Developed a reputation as an efficient service provider with high levels of accuracy.
Investigate and resolve customer enquiries and complaints in a timely and empathetic manner.
Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Ask open-ended questions to assess customer needs.
Adhere to all confidentiality requirements at all times.
Respond promptly to enquiries and requests from prospective customers.
Assume ownership of team productivity and managed work flow to meet or exceed quality service goals.
Picked up and transported waste safely according to all federal, state and local rules and regulations.
Schedule staff rotas to cover daily workload.
Train staff on operating procedures and company services.
Identify individual development needs with appropriate training.

HGV Driver
Centrol Recycling – Everite Road, Widnes, Cheshire
Safely loaded and unloaded deliveries according to size of load and content description.
Submitted all delivery documentation in a timely manner.
Completed basic maintenance such as minor repairs to keep vehicle neat and running properly.
Reported all accidents, damage and malfunctions involving company equipment to management.
Inspected the truck for defects and safe operating condition before, during and after trips.
Operated delivery vans in accordance with company safety policies and procedures.
Established and maintained excellent customer relationships.
Answered customer questions regarding delivery promptly and accurately.
Inspected vehicle and immediately reported any defects to a supervisor.
Attended and participated in all driver safety meetings.
Inspected tires, lights, brakes and gas, oil and water levels.