Daniel Donnor
York YO24
daniel@donnor.co.uk
07802 441000

I am a professional, reliable and knowledgeable individual with strong communication skills. I am organized and efficient with excellent time keeping skills this allows me to work well under pressure and meet deadlines, I have confidence in my abilities and this allows me to be focused on my own goals and allows me to see the bigger picture. The experience and skills I have developed throughout my career mean that I can adapt to a changing environment to satisfy the most demanding needs of both customers and colleagues.
Willing to relocate: Anywhere

WORK EXPERIENCE

Customer Experience Manager
William Hill – Wetherby
September 2017 to Present
• Responsible for implementation of licensing objectives, the key to safeguarding the business operation, including client management implementing responsible gambling interactions and relationship management through to applying for and serving banning orders where necessary. Focusing on a business conducted in a consistently fair and open manner, dealing with and identifying the issues surrounding problem gambling within the shop environment.
• Design and run regular promotional activity in conjunction with National Gaming Machine Manager to enhance turnover and cash in box activities. Leading to a 2.8% year on year increase in turnover from simple store layout alterations allowing a more gaming positive atmosphere for players.
• Managing a team of 5 to promote the integration of the Sports Betting Terminals instore, and the online offering, via the new Omni concept. Providing a genuine first of over the counter, SSBT terminal and Online account integration with cash out and in OTC functionality. My store is currently 85% over target and the runaway leader in the region.
• Day to day tasks includes general staffing management as well as colleague progression development planning, cash handling, cash flow planning, estate and appropriate task.

Creative Consultant
VeriSmart Consulting
January 2017 to August 2017
Client focused creative, supplying copy and imagery, for advertorial and social media-based campaigns, in addition to email design and content, delivered through the automation suite Infusionsoft as part of an SME offering to streamline business systems to maximize profit growth.
• Managed a variety outsourced creative teams and multiple partners/vendors; responsible for all budgeting and scheduling of client requirements.
•Supervised new business efforts, outreach, and implementation
•Cultivated an environment of mentoring and support;
•Clients include Stitch – Specialist Rowing Sportswear Brand,
Serviced Circle® – Serviced Accommodation specialist
Hearts Entwined – Expat Dating advisory service
Competent editing skills in Adobe Creative Suite CC, Da Vinci Resolve & Avid Media Pro

Transport Manager
Tower Travel of York – York
October 2004 to September 2016
Responsible for the day to day running of a large coach company was responsible for making sure the transport operation meets its performance and safety targets as well as negotiate and manage contracts and develop new business opportunities. Ensure that all operations are carried out in accordance with UK and European Union laws and regulations, particularly relating to health and safety whilst making sure that there was always an excellent customer experience.
• Advise on policy and strategic developments and examine business decisions (pricing policy, level of service provision, timetable changes) to assess their impact on passengers and requirements of the business. Write reports and present options and recommendations to clients and other senior management. Negotiate with different stakeholders including planning and highways authorities, residents, councilors/politicians, developers, competitors of industry, and other professional bodies to identify existing and possible future transport problems, develop transport models and investigate the feasibility of alternative means of transport.
• Write reports and present options and recommendations to clients and other senior management
• Managing a large team of employees, arranging staff scheduling, monitoring training and development plans, including a reward scheme. Dealing with passengers and customer to resolve any complaints and areas of concern, including analyzing results of feedback surveys and using the data to make future improvements. Minimize disruption and resolve any unscheduled delays, having to make decisions in difficult situations whilst always making sure that transport was available through all social inclusion initiatives.

EDUCATION

A Levels in Government & Politics, Psychology, Law, Business Studies & General Studies
York Sixth Form College – York
September 1995 to July 1997

GCSE’s in 12 GCSE’s including English Literature & Language (A), Maths (A), Science (A), Geography (A), History (A), Design Tech (A), I.T (A), Latin & Classical Studies (B)
Oakland’s Secondary School – York
September 1990 to July 1995

SKILLS

International Passenger Transport Manager, Microsoft Office, Adobe Premiere Pro, Adobe Photoshop, tachograph analysis, Drivers hours management, Fleet maintenance scheduling

CERTIFICATIONS/LICENCES

CPC (Driver Certificate of Professional Competence)
June 2019
drivers cpc

transport managers cpc
qualified international passenger transport manager