Charlotte Christmas
Portchester
07929615599

A committed, driven and highly motivated individual with over 7 years experience in the retail distribution sector. I have significant managerial experience in promoting continuous improvement through staff development, training and performance management. Through my own personal development and progression in numerous key positions I have gained excellent communication and interpersonal skills, and I am highly proficient in dealing with all aspects of HR related staff issues. I am a passionately customer focused individual with proven ability to work to strict deadlines, achieve challenging budgetary targets with the aptitude to raise and maintain good team morale within a demanding fast paced industry.

WORK EXPERIENCE

Production Manager
Fareham
2016-09 – Present
Overall responsibility for 2 departments of a temperature controlled facility based in Fareham
➢ Part of a senior team of 3 managers with overall control of 2 Fareham sites with over 300 employees
➢ Direct report management team of 12 across 2 sites
➢ Control of 6 trainers responsible for the development and training of 130 employees
➢ Responsibility to plan and achieve budgetary target of £2.4m payroll budget
➢ Introduction of monitoring methods and performance management to increase pick and load efficiency
➢ Personal accident reduction program achieved through the implementation of accident management guidelines, SOP training and post-accident re-training
➢ Maintain full legal compliance of the Warehouse and associated documentation fully compliant with internal and external audits
➢ Undertaking of disciplinary action and ensure HR legislation attained
➢ Responsible for the reduction in all aspects of leakage in line with company targets
➢ Ensure exceptional service to customer through a 6 days per week
➢ Development and recruitment of over 40 staff across all shifts
➢ Dealing with all HR related staff issues in line with company and union expectations

Transport Supervisor
Palmer & Harvey
2015-12 – 2016
Overall supervisory of 2 Transport departments including a temperature controlled facility
➢ Responsibility for the O License, maintenance and legal compliance of 90 HGV’s (TMCPC)
➢ Direct report management team of 6
➢ Control of a driver trainer responsible for the Risk and Safety training and DCPC completion of 90 drivers
➢ Introduction of monitoring methods to increase fuel efficiency (Microlise) and improve driving styles
➢ Accident reduction program achieved through the implementation of accident management guidelines, driver training and post-accident driver assessments
➢ Direct liaison with national fleet insurance broker to target and reduce branch accident frequency rate below company targets and make significant YOY improvement
➢ Maintain full legal compliance of vehicles and associated documentation fully compliant with internal and external audits
➢ Undertaking of disciplinary action and ensure HR legislation attained

Production Supervisor
Palmer & Harvey
2011-02 – 2015
During my time as a production supervisor I gained valuable operational knowledge whilst managing general day-to-day operations, staff attendance, payroll, performance and the health, safety and general welfare of 45 members of staff.

Production Team Leader
Palmer & Harvey
2010-02 – 2011
Upon joining Palmer and Harvey I started as a night production team leader based at the chilled and frozen depot before I got the opportunity to progress to a supervisory role.

Credits & Education

Voluntary Police Officer
2006 – 2011
for Hampshire Constabulary. Working in the police provided me with an environment to develop my communication skills, to analyse situations and take into account others safety. In addition to the people skills, I learned the importance of record keeping and time management. In my spare time I enjoy far away holidays and spending time with my family and my 2 dogs.

EDUCATION

LLB in Law
Southampton Solent University
2005 – 2008

GCSE’s
Wykeham House School/Horndean Technology College
1993 – 2003-12