Client Population Quality Analyst

Client Quality Analyst
 
As a Client Quality Analyst, you will be actively involved in defining the derivation of the in-scope client population to be remediated for a number of complex projects within the Customer Portfolio Programme.  The role is critical to allowing project teams to commence remediation customers, as the ability to do this is conditional on Quality Assurance sign off which are essential to meet objectives. You will need to have a range of notable skills such as SQL (Sequel) and Teradata to interrogate and analyse data, together with the business analysis skills to translate a business problem to a technical solution
 
About us:
The Barclays Remediation Portfolio consists of circa30 remediation projects across multiple products and areas including: derivatives, overdrafts, collections, loans, international payments, cash products and Regulated products across both Barclays UK and Barclays International.  The projects in the Remediation Portfolio are customer facing (as they identify and process customer redress outcomes) and are subject to external scrutiny by the Banks’ regulator(s) and auditors.  Therefore Quality Assurance is critical to delivering accurate information and outcomes to these external parties.
 
As a Client Quality Analyst, your main responsibilities will involve:
• Project analysis artefacts and proficiency in assessing the appropriateness of the data sources used as the basis for deriving an in-scope client population
• Expert knowledge in assessing the appropriateness and application of the filters applied to the source data to derive the in-scope client population, with reference to key project artefacts (such as steering committee and working group papers), population derivation documents and associated waterfalls
• Creating detailed written advanced quality assurance reports judging the work performed and overall conclusions as required by the Portfolio.
• Confidently demonstrate exceptional knowledge to challenge views that contradict outcomes from Project Directors and crucial teams in the business.
 
As a Client Quality Analyst, your skills and experience will include:
• Previous experience of working with data, including database management (SQL, SAS, OLAP etc)and data analytics products, such as ACL, Tableau
• Proven experience working with data warehouses in financial institutions (Data Warehousing, Data Mart, OLTP and ODS).
• A working knowledge of a complex Financial Services environment and correlation between clients and the front to back office processes in use.
• Experienced with gathering requirements, data analysis, and demonstrating solutions with excellent documentation skills
• Previous experience of working with Business and Corporate Banking products and working with data warehouses in financial institutions (Data Warehousing, Data Mart, OLTP and ODS).
• Working knowledge of a complex Financial Services environment and correlation between clients and the front to back office processes in use.
 
The Benefits:  
Our customers deserve the best. The same goes for our people. That’s why at Barclays you’ll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.
 
Our Culture:
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.
 
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.
 
Diversity:
At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.
 
We will consider applications from job share applicants.
 
Ready to apply?
There are up to five stages to our application process:
1. Application: On your application we’ll ask for information like your contact details, education and work experience. You’ll also be required to upload a CV, so it’s a good idea to have it ready.
2. Online Assessment: We’ll then ask you to complete an online assessment exercise which we will send to you via email. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they’ll also provide you with some insight into what our roles entail.
3. Application Review: We will review your application along with your responses to the online assessment exercise. Depending on the type of role you are applying for, we may contact you to arrange a brief telephone interview to discuss your experience in more detail.
4. Interview: If your application is progressed, we’ll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we’ll provide some options and ask you to select your preferred timeslot.
5. Outcome: We will keep you updated throughout the process. If you attend an interview, we’ll be in touch within five working days of all interviews being completed to advise you of the outcome.
 
Visit our website for tips and advice on each stage www.jobs.barclays.co.uk/advice or click below to apply now.
 
We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.
 
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