Business Analysis Manager

CB Client On-boarding – TIM – PaySource Business Analyst/Release Manager
 
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.
 
Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm’s broad platform positions the Commercial Bank to deliver extensive product capabilities – lending, treasury services, investment banking, and asset management – to meet our clients’ domestic and international financial needs.
 
The Commercial Banking Client On-boarding (CBCO) Technical Implementations Group (TIM) is responsible for implementing TS Core Cash Management and Card products with a focus on integrating the clients’ payments and receivables systems with the bank’s processing systems through file-based transmissions.  The role is exclusively client-based with 50% or more of the time being direct client interaction.
 
The CBCO TIM Business Analyst & Testing Manager is responsible for providing file mapping guidance, conducting User Acceptance Testing, and managing Production Migration and Production Verification support to external clients implementing PaySource (ACCESS Host-to-Host Payments). This role will take a consultative approach with clients to understand their business requirements, assist them with their mapping of complex file formats, and manage all aspects of client testing to ensure a successful implementation.
 
Core Responsibilities:

Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements

Exhibit ownership of on-boarding experience and client satisfaction

Ownership of internal communication and status updates

Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations and error resolution

Demonstrate creative problem solving and solid judgment/decision making

Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements

Diligent awareness of risks in our processes in a timely manner

Ownership, escalation and resolution of risk issues when they occur in a timely manner

Manage activities through heavy phone work with clients and business partners
Required Qualifications: 

Relevant work experience in a professional setting

Project/program management experience

Experience working with XML file formats

Prior experience in implementations, client service and/or treasury services
About J.P. Morgan Chase & Co: 
 
J.P. Morgan serves one of the largest client franchises in the world. Our clients include corporations, institutional investors, hedge funds, governments and affluent individuals in more than 100 countries. J.P. Morgan is part of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.1 trillion.  The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of clients and consumers under its JPMorgan and Chase, and WaMu brands.
 
J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package. J.P. Morgan is an Equal Opportunity Employer