Victoria Skinner
Postwoman – Royal Mail
Devon, UK
01363 85231

Work Experience

Postwoman
Royal Mail
June 2018 to Present
Main duties include: Delivery of mail and parcels to over 450 addresses in Okehampton ensuring all security and company procedures are followed at all times. Ensuring excellent face to face customer service skills. Sorting mail before delivery. Keeping accurate records. Driving and maintaining a work vehicle.

Groom
Wellpark Sports Horses
February 2017 to May 2018
Main duties include: Care of nearly 40 competition horses and liveries including brood mares, young stock up to competing horses. All yard duties including mucking out, feeding, turnout, paddock maintenance, grooming and administering first aid. Preparing horses for competition/hunting on a weekly basis. Lunging, including using training aids such as a Pessoa. Exercising/riding/hacking.
Assisting with veterinary procedures. Problem solving! Sole charge during times of employer’s absence such as holidays.

Groom/Assistant
Private Home
September 2016 to November 2016
Main duties include: Sole responsibility for 3 hunt horses and 3 ponies. All aspects of horse husbandry including, but not limited to, feeding, turnout, exercise, grooming, preparing for competition/hunting, transporting to and from competitions/hunting. Care of 2 foxhound puppies, 4 pet dogs and chickens. Assisting my employer with her Hunt Secretary responsibilities including promoting upcoming events on social media and other administrative tasks. I also undertook any housekeeping duties as and when required.

Yard assistant /groom
St Leonard’s Equitation Centre
September 2013 to September 2016
Main duties include: Dealing with customers, cash handling. Ensuring the well being of all horses, turning out to a high standard and all yard duties. All aspects of horse husbandry, including first aid and ongoing treatments as and when required. Promoting upcoming events. Assisting with the running of PC, RC, BD, BS & BE events. Teaching riding lessons to all ages and abilities. Sole charge responsibilities. Ensuring the health and safety of all staff, clients and members of the public.
Maintaining standards as per current regulations and guidelines.

Transport Assistant
BOCM Pauls Ltd, Sowton Industrial Estate – Exeter, UK
September 2011 to September 2013
Main duties include: Assisting the Transport Manager with all related duties. Scheduling animal feed deliveries throughout the South West. Ensuring legal compliance through correct defecting procedure, maintenance provisions and managing driver’s hours, alongside managing UFAS compliance specific to this industry. I am proficient in the use of the Paragon planning system, SAP and Tachomaster. I covered all aspects of the HR responsibilities for nearly 40 drivers such as managing holidays, rota & staffing requirements, disciplinaries, driver reviews and complaints. I also managed invoices and receipting. On occasions, I was required to deal directly with customers either by phone or face to face, often this is when an issue has arisen, so I am capable of handling difficult situations with potentially angry and aggressive customers.

Barmaid and Supervisor
First and Last Inn – Exmouth, UK
June 2007 to May 2013
Main duties included: Dealing with and serving customers, cash handling, opening/locking up and resolving staffing issues.

Administrative Officer
Rural Payments Agency – Clyst St Mary, UK
June 2007 to September 2011
Main duties included: Investigating and resolving issues relating to mis-payment of farming subsidies.
Dealing with customers as part of the correspondence team. Investigating inaccuracies with the Rural Land Register (mapping system) and claim forms. I spent 6 months managing a team of 8 to cover a period of sickness, ensuring targets were met. I travelled to other sites to advise and implement the start of a new payment scheme.

Additional Information

Emergency First Aid at Work
International Certificate of Professional Competence for Freight Managers
IOSH Managing Safely
Clean HGV Class C licence
NVQ 2 Driving Goods Vehicles
FdSc Equine Science
ND Horse Management
NVQ 2 & 3 Business Administration
A3 Assessors Award

GCSEs

Mathematics – A
English Language – A
English Literature – B
Biology – A