Victoria Northover
Transport Manager – Waste Management
Manningtree
victoria@capesconsult.com
07821 502777

I have a proven track record in transport management and currently manage a team of 19 drivers and support staff for a waste management company. I am a strong leader that thrives in a high pressure environment and an excellent motivator.
I have an eye for detail and am process driven with experience of creating and implementing management processes a that form a solid foundation for an organisation to scale up and also remain complaint.

WORK EXPERIENCE

Transport Manager
Waste Management
October 2016 to Present
• Oversee day to day operation
• Creating and managing departmental budgets
• Implementing and maintaining training matrix and induction schedules for drivers
• Creating, reviewing and updating risk assessments, safe operating work practices and company policies
• Organise renewal of insurance policies
Purchasing of new equipment
Motivate and develop team to achieve business & personal objectives
Responsible for HR related matters regarding my team including disciplinary action
Chair monthly drivers meetings
Accident investigation

Transport Supervisor
Windsor Waste Management
November 2013 to Present
Manage day to day operation
Responsible for scheduled/unscheduled vehicle maintenance and maintaining records
• Implementation of KPI’s and department costing reports that are submitted to the board weekly
Create and implement driver training matrix
Process and submit drivers wages weekly
Assist with any HR related issues

Transport Shift Manager
KN Spirit Group
June 2012 to November 2013
Responsible for managing 33 drivers and a fleet of 25 vehicles
Assist project team during the start up of this operation
Decision making
Management of drivers hours
Performance management
Conducting investigations and disciplinary hearings
Implemented sickness and absence procedure
Implemented electronic vehicle maintenance/defect logging system
Complete full investigation into any accident that occurred

Operations Support Manager
November 2009 to June 2012
Assist with implementation of new operation due to restructure
Management of operations team consisting of drivers, warehouse operatives and administrators
Working closely with union representatives
Responsible for vehicle compliance
Responsible for KPI’s
Allocation of work to all teams
Responsible for departmental budgets
Problem solving
Ensuring H&S and company policies/procedures were adhered to Employee appraisals
Regular meetings with service providers

Fleet Support Manager
KNDL
July 2008 to November 2009
Day to day management of 98 drivers and 45 vehicles
Scheduling of work for each truck
Debriefing of drivers once returned to depot
Maintaining vehicle/personnel files

Administrator
KNDL
June 2007 to July 2008
Processing of drivers paperwork
First point of contact for customers
Taking orders and transferring to system
Submitting drivers wages

EDUCATION

G.C.S.E’s in English B
Robert Clack Comprehensive School
2003

SKILLS

Compliance Specialist, confident, contracts, laser, training

ADDITIONAL INFORMATION

Skills

• Strong Manager – I have a no nonsense approach to man management and am confident, empathetic and happy to be held accountable for my decisions.
• Excellent Communicator – I am able to engage with staff from all levels of a business and can also be customer facing.
• Commercially Astute – I have a laser focus on cost and have delivered substantial operational savings to organisations that I have worked for.
• Problem Solver – I deal with problems and issues on a daily basis and am able to triage issues and think logically taking in to account business priorities to respond to problems as they arise.
• Innovator – I am constantly looking at new ways of delivering service, this may be management strategies, technology or staff training.
• Strong Negotiator – I am a strong negotiator and have experience negotiating contracts, these skills are transferable and I use them when working other internal service providers and staff.
• Compliance Specialist – I have in depth experience of setting up processes and procedures to make and keep a transport department compliant
Champion of Diversity – I treat all my colleagues equally with respect and dignity despite any differences in race, age, sex, religion and gender and have a strong belief that all colleagues should do the same.