I am a self-assured, dependable, diligent person who delights in meeting new challenges. I have a solid track record of meeting deadlines and preserving a good work-life balance while focusing on delivering exceptional results. I have excellent communication skills and perform well both in group settings and on my own. My broad skill set enables me to quickly adapt to a variety of roles and responsibilities, making sure that contributions are timely and useful to any project or task at hand.

Employment History

Customer Support Assistant at Social Riser (Remote)

Jan 2020 – February 2023

• Addressing more than 150 concerns per day from customers via phone and Zendesk.

• Using Excel, Google Docs, and Zendesk to continue providing top-notch customer service.

• Building strong relationships with customers to gain a better understanding of their specific needs, Participating with founders in the planning of meetings, activities, and events, Moderation of tutor and customer profiles, Management of new accounts and their onboarding

Retail Customer Assistant at Sports Direct (part time)

June 2020 – September 2020

•Gained valuable industry exposure in the sports retail sector

•Developed strong teamwork and collaboration skills through daily interactions with a diverse colleague

•Demonstrated excellent customer service abilities by assisting and addressing customer needs effectively

•Acquired management skills by effectively handling multiple tasks and responsibilities during busy periods

•Cultivated resilience and adaptability in high-pressure retail environments

•Gained knowledge of sales techniques marketing strategies

Customer Service Assistant at the Thurrock Hotel

June 2020 – July 2022

•Developed exceptional customer service skills by providing a positive and personalized experience for guests at the hotel and bar.

•Gained valuable experience in handling various customer inquiries, requests, and concerns, ensuring high levels of customer satisfaction.

•Acquired proficiency in multitasking and prioritization by managing tasks such as taking orders, serving food and alcoholic beverages, and handling cash transactions.

•Demonstrated adaptability and composure in managing challenging situations, such as handling difficult customers or managing busy periods.

Crew Member at Wing Stop (part time)

June 2022 – July 2023

•Developed strong customer service skills by serving customers promptly and courteously, ensuring a positive dining experience.

•Acquired proficiency in handling cash transactions and operating point-of-sale (POS) systems with accuracy and efficiency.

•Demonstrated ability to work effectively in a fast-paced environment, managing high volumes of orders while maintaining quality standards.

•Gained experience in following standardized procedures and adhering to food safety and hygiene regulations.

•Developed excellent communication skills through interactions with customers, team members, and managers.

•Demonstrated adaptability in handling various roles within the restaurant, such as cashier, food preparation, and cleaning duties.

Warehouse Operative at IPL Sittingbourne

July 2022 – October 2022

•Demonstrated expertise in efficiently and accurately packaging a variety of fruits within a timely manner

•Consistently adhered to strict quality control standards to guarantee only top-quality fruit was distributed

•Collaborated with other team/line members to streamline packaging process and communicate effectively

•Showcased keen attention to detail by inspecting fruit by size, shape and quantity to ensure 100% satisfaction for customer

•Showed exceptional physical stamina and strength by maintaining high levels of productivity throughout shifts even when carrying and stacking objects of 15-20kg on regular basis

Warehouse Operative at Mi Hub

August 2023- September 2023

•Demonstrated expertise in efficiently and accurately packaging a variety of boxes onto shelves in a timely manner

•Consistently adhered to strict quality control standards to guarantee boxes were organised into the correct sections

•Collaborated with other team/line members to unload lorry’s worth of cargo onto pallets

•Showed exceptional physical stamina and strength by maintaining high levels of productivity throughout shifts even when carrying and stacking objects of 15-20kg on regular basis

Education

A levels, Brentwood County High School

Sept 2019 – 2021

Grades:

Biology: C

Business Studies: B

Design Technology: A

Current:  Finished my 3 year BA Hons Graphic Design University Course at NTU

Extra Curricular Activities:

Havering Youth Council at Romford Town Hall

Nov 2017- Jan 2019

• Havering Youth Council is an organized Biweekly meetup where youth discuss different

problems within their areas

• Worked to organise events for problems such as knife crime for secondary schools

• Gained skills in communication and cooperation with people of different backgrounds

•Learned how to work well with others and cater to a diverse range of ideas and perspectives whilst still achieving goals

Duke of Edinburgh: Bronze

Feb 2018- July 2018

• DofE is a six-month program involving volunteering, learning skills and regular physical activity

•  After finishing in July of 2018, I was awarded the DofE Bronze Award

• gained experience working with children and organising events for them in which I took on active coaching roles.

• Developed skills within adaptability during the final walk when faced with problems that forced my route to change and found alternative pathways using maps

• Gained experience in communication, teamwork and cooperation within a group whilst working together to reach a set destination on foot with maps and compasses.

References

The Thurrock Hotel

0333 003 5275

Sports Direct

07809 135646

Social Riser

07941 805847

Wing Stop

0115 778 9605