Scott Sayer
Great Yarmouth
07752 272289

Pragmatic and committed individual with 19 years’ managerial experience in the Courier and Logistics industry. Excellent commercial awareness and a strong track record of service delivery. Effectively managing budgets and resources whilst also managing and motivating teams to ensure all SLAs are met. Additional experience includes managing staff in training, performance, SHE and KPI’s.

WORK EXPERIENCE

Interim Depot General Manager – Tuffnells Peterborough
Tuffnells Peterborough – Peterborough
2017-09 – 2017-12
Interim Depot General Manager – Tuffnells Peterborough Sept 17 – Dec 17 (4 month secondment)
• Full P&L Accountability
• Leading a team of 75 staff Paye and Sub Contractors
• CRM
• Ensuring all SLA’s and other customer commitments are met
• Stabilizing depot after a long period of miss management

Depot Manager
Tuffnells Norwich – Norwich
2015-02 – 2017-12
• Project Managed the opening of the Tuffnells Norwich site through to completion alongside the General Manager
• Currently Working as the Depot Manager managing the Operation on a day to day basis.
• Working to KPI’s and Budgeted requirements.
• Achieved Best Depot Transport Compliance Award 2015/16
• Achieved Best Depot People Engagement Award 2015/16

Depot Manager
City Link – Norwich
2013-02 – 2015-01
• Fully accountable for budgetary and P&L management
• Leading and motivating a team of over 50 employees – 3 direct reports across 3 shifts
• Monitor service performance of all managers through daily operational meetings
• Complete long term resource and succession planning
• Staff recruitment, training and development to ensure KPI’s and budgetary targets are met
• Responsible for all personnel activities such as monitoring of sickness and absence, employee appraisals and ensuring all training needs were identified.
• Preparing and delivering tenders for new and organic business
• Customer account management including negotiation of new business agreements with existing customers
• Regular auditing to ensure all site Health and Safety procedures are complied with. While under my management the depot won a Gold ROSPA health & safety award
• Ensure fleet compliance and maintenance
• Implementation and continuous improvement of processes to ensure compliance with company procedures

Operations Manager
City Link – Norwich
2002-01 – 2013-02
• Achieve cost in line with budget through effective management of daily cost analysis
• Control and achieve service levels through improvement to maximise profitability
• Manage SLAs with external and internal suppliers to include agency labour and sub-contractors
• Oversee sub-contractors keeping regular observation on service / cost levels and ensure compliance
• Complete long term / peak planning, ensuring holiday and attendance planning is within depot tolerance levels
• Motivate depot teams to achieve desired service standards
• Monitor service performance of all managers through daily operational meetings
• Enforce company standards such as uniforms and vehicle condition
• Ensure all accidents are dealt with in line with company procedure
• Ensure compliance with statutory requirements and implement company policy with regards to health & safety issues
• Debrief drivers to maintain compliance of non-delivered consignments
• Adopt a positive and proactive attitude towards people development and succession planning
• Develop the depot operation, striving for improvement and ensuring that service levels are enhanced whilst maintaining a cost focus
• Undertake / deputize any duties performed by the Depot General Manager in a prompt and professional manner

SKILLS

Budgets

LINKS
http://www.linkedin.com/in/scott-sayer-838a324b

CERTIFICATIONS/LICENSES

IOSH
2009 – Present

Certificate of Professional Competence (CPC)
Present

ADDITIONAL INFORMATION

Key Skills
• People & Resource Management
• KPI’s
• SLA’s
• Budgets
• P&L accountability
• Strong commercial awareness
• Client & supplier negotiations