A reliable, hardworking, and customer-focused professional with 6+ years of experience in customer service, delivery, and warehouse operations. Known for strong communication skills, attention to detail, and the ability to stay calm under pressure. Recently obtained an SIA Security Guarding Licence (March 2025) and is ready to return to full-time employment after a short caregiving break.

Key Experience:
Customer Service Advisor (Ocado, 2022–Present – weekends):
Handles customer queries, complaints, refunds, and account support while maintaining high satisfaction levels.
Driver’s Mate (DHL, 2023–2024):
Assisted with deliveries, route planning, documentation, and customer interactions; ensured timely and accurate deliveries.
Driver’s Mate (Matthew Clarke, 2022–2023):
Delivered goods, handled paperwork, and exceeded productivity and quality targets.
Customer Service Administrator (Purple Bricks, 2020–2022):
Supported property clients, handled inquiries, managed listings, and facilitated negotiations.
Delivery Assistant (MediQuip, 2018–2022):
Delivered and installed healthcare equipment with strong customer interaction and accuracy.
Warehouse Operative (Morrisons, 2017–2018):
Managed stock, picking/packing, and safety compliance.
Customer Service Advisor (BrightHouse, 2015–2017):
Assisted customers with finance plans, payments, and product queries.