Matthew James Lee
9 St Anne’s Close
Hebburn
Tyne & Wear
NE31 1TL
07817627638

Personal Profile:

I am hardworking, reliable and trustworthy. I am not afraid of a challenge and I am a quick thinker. I show initiative in my work and I am always willing to learn new tasks. I take pride in my work and I am able to follow instructions accurately. I am able to work as part of a team but also have the ability to work independently as required.

Education and Qualifications

Cambridge Regional College
• BTEC National Diploma Public Services: Passes and Merits
• Community Support Leadership Level 1 – Pass

St Peters School, Huntingdon
GCSE
• History B
• English Literature and Language CC
• GNVQ ICT C C C C
• Geography D
• Physical Education D
• Maths D
• Science D

Full clean UK Driving Licence held including Class 2 and 7.5 tonne.

Employment History

DHL Express Newcastle
Sept 2014-Present
7.5 tonne driver
Role and Responsibilities
• Deliver heavyweight pallets and bulk deliveries around the north east and planning my route in the most effective way
• Pick up heavyweight collections and make sure my load is secure and my vehicle is loaded properly
• Being aware of my tachograph and taking appropriate breaks
• Using the tail lift when needed and making sure it’s used in the correct way

Courier
Role and Responsibilities:
• My main responsibilities are to make sure that time sensitive deliveries “pre 12’s” are handled on time and to deliver/collect parcels with excellent customer service.
• Assist in unloading the morning’s parcels that have arrived from the hub on the trucks onto a conveyor belt to be sorted into cages for individual routes.
• Route planning based on what parcels I have for delivery that day in order to ensure the most efficient and cost effective route.
• Arrange collections which come through throughout the day, which I have to plan into my route and also take into consideration the weight of any collected items so not to exceed the weight allowance of my vehicle.
• I’ve covered many different kinds of routes and areas that have been good to test my adaptability and time management.
• I have also been security trained to spot any dangerous or restricted items that might be within parcels and have also been through a course with regards to handling specialist/dangerous goods.
• I have also undertaken a CIS qualification.

Courier
DHL Express Cambridge
Feb 2011-Aug 2014
Role and Responsibilities:
• My main responsibilities are to make sure that time sensitive deliveries “pre 12’s” are handled on time and to deliver/collect parcels with excellent customer service.
• Assist in unloading the morning’s parcels that have arrived from the hub on the trucks onto a conveyor belt to be sorted into cages for individual routes.
• Route planning based on what parcels I have for delivery that day in order to ensure the most efficient and cost effective route.
• Arrange collections which come through throughout the day, which I have to plan into my route and also take into consideration the weight of any collected items so not to exceed the weight allowance of my vehicle.
• I’ve covered many different kinds of routes and areas that have been good to test my adaptability and time management.
• I have also been security trained to spot any dangerous or restricted items that might be within parcels and have also been through a course with regards to handling specialist/dangerous goods.
• During my time at this depot I received a courier of the month award and going the extra mile award.

Sales Assistant
Levi Strauss Group
Nov 2008-Feb 2011
Role and Responsibilities:
• At Levis, my main responsibilities were good customer service, merchandising, processing deliveries and security checks.
• I was also a trusted member of the team and key holder for the premises, in charge of opening and closing the shop and managing the team when other managers are on leave.
• In addition, I was responsible for helping to train new members of staff.
• I was identified by my manager as having the key skills to help set up a new store in York that was previously a franchise and not operating to the expected standard. I was responsible for reorganizing the stockroom and assisting new members of staff. I found it really rewarding to be a part of the whole process and to see the store turnaround to become one of the chains flagship stores.

Sales Assistant
Homebase
Nov 2006-Nov 2008
Role and Responsibilities:
• Whilst being employed at Homebase I worked in a variety of roles such as sales assistant, working in the warehouse and on the shop floor dealing with various customers queries. I worked in a number of different stores in the local area giving them my support and knowledge when they had staff shortages.
• I also carried out a number of tasks for the management team, for example improving the stores appearance for which I received recognition for my work.
• Whilst working at Homebase I also received a 100% in a mystery shopper visit, which was in relation to good customer service that I provided, this was the first time that 100% had been achieved at the store.

Stock Room Assistant
Marks & Spencer Simply Food
Dec 2006-Dec 2006
Role:
• Two week temporary Christmas position, working in the stock room, rotating stock and sales assistant.

References Available on Request