Mr Mark Andrew Fraser
Contact: 21 Hill Drive
Eaglesham
Glasgow, G76 0AN
E-mail: markfraser95@hotmail.com
Phone: 07810816004

WORK EXPERIENCE

Wincanton – M&S – Mossend
October 2017 — Present
HGV Class 2 Driver & Furniture Technician
I gained my HGV Class 2 Drivers Licence in August 2017 and was employed by Wincanton as a Driver for M&S.
Having worked with this company for several months now, I have gained many valuable skills relating to the effective driving and operating of larger vehicles, as well as the importance of excellent customer service.
Tachograph and CPC training is up to date.
Have become competent in the completion of vehicle safety checks before the commencement of each job.
I drive the vehicles safely, confidently and with increasing skill, and have become mindful of the importance of saving fuel when driving – fuel efficiency is essential.
Moreover, I have become experienced in the moving and handling of large items of furniture into and around the vehicles, the assembling of these pieces within customers’ homes, and the importance of adhering to customer time slots by working efficiently.
I have demonstrated an ability to work within a team and engage with other members of the team in a professional and friendly manner.
Similarly, I have built a strong reputation for professional and courteous customer service when delivering items to customers and go above and beyond to ensure customer satisfaction.
In June 2018, I was awarded Employee of the Month as a result of my strong customer relations and positive reviews.

Ross Hall Hospital – BMI Health Care
April 2014 — October 2017
Theatre Porter
While working within the Theatre department of Ross Hall Hospital, I acquired many invaluable skills.
First and foremost, I developed strong relations with patients and staff, since continuous contact and care with patients was required. On numerous occasions, I was commended for my friendliness and professionalism from both patients and staff alike.
In addition, my timekeeping and organisation skills have been put to good use; it was integral that I worked efficiently and thoroughly to prepare and deliver patients for their surgeries, adhering to the strict timeline set by each surgeon.
As part of my role, I gained extensive knowledge of the flow of operations within a hospital theatre to ensure the efficient running of the department.
I also gained experience of training new members of staff coming into the department; I was esponsible for giving them knowledge of the role and showing them the ropes.

Yodel
March 2013 — February 2014
Warehouse Operative
Throughout my time working within a warehousing environment, I attained numerous transferable skills which I will continue to develop.
I was trained to a high level in every aspect of the job and worked in a demanding environment.
Despite the high-pressure, I was enthusiastic and thrived when depended upon to carry out tasks accurately and to the best of my abilities. Consequently, I became highly skilled in handling and moving techniques.
My knowledge of Health and Safety procedures is accurate and up-to-date.
I was able to carry out instructions in a timely manner and express initiative to do get the job done when working alone or in a team. This was a crucial aspect of my role and contributed to the streamlined flow of operations.
I value the importance of focusing on and prioritizing the needs and requirements of customers.
Throughout working within the warehouse environment, I managed the safe and efficient transportation of high-value items to and from different areas of the warehouse and other departments
While I found myself in strenuous circumstances in my role, I was able to use my problem solving and reasoning skills to understand various perspectives and consider possible options to provide the most appropriate and effective solution.
I aspired to deliver the best results for the company. As a result, I was placed in positions of leadership at unexpected times with little notice given, requiring me to rapidly adapt and flourish in unfamiliar conditions.
I provided assistance to fellow employees as my level of knowledge has developed significantly.

QUALIFICATIONS

Have held a Full UK driving license since 2012.
Acquired my HGV Class 2 license in August 2017.
Acquired my HGV Class 1 license in May 2018.

EDUCATION

Secondary Education

August 2006 — August 2012
Mearns Castle High School
Attended Mearns Castle High School from August 2006 to August 2012.
Gained 8 Intermediate Two level qualifications – Maths, English, Biology, Physical
Education, Health & Food Technology, Technical Studies, Art and French.

INTERESTS

I enjoy working as part of a team, yet thrive when given responsibility to complete tasks on my own.
I spend a significant amount of my spare time improving and reworking cars and have gained experience regarding the processes involved in the modification and upkeep of cars.
I am very involved in sport; I like to keep healthy by going to the gym on a regular basis and I participate in football games weekly.

REFERENCES References available upon request