Mark Ainsborough
07881 931970
mark.ainsborough@hotmail.co.uk
www.linkedin.com/in/mark-ainsborough-0a229972

Personal Statement

An experienced distribution manager working for an internationally recognized brands with a tenacious and proactive approach has resulted in excellent branch financial results, best in class performance target results, and excellent rapport with both internal and external contacts. Having extensive operational knowledge and adaptable skills has enabled me to excel my team to perform to consistently high quality standards, as well as being recognized as a branch of excellence within the large organisational network.

Competency Profile

• Transport Management CPC (Domestic & International)
• IOSH Managing Safely
• Proven career progression
• Extensive transferable managerial skills & effective budget control mechanisms
• Excellent quality assurance measuring skills
• Ability to strategic and forward plan – & manage this under a change culture.
• Overseeing efficient and effective route planning for deliveries and collections
• Excellent quality assurance measuring skills
• Experienced in leading a diverse team to full output capability
• Ability to effectively and efficiently manage both conflict and problem solving situations

Employment Summary

Tuffnells Parcel Express
October 2016 to present date
General Manager
As General Manager of a large depot in the Tuffnells network, I am responsible for approx 100 staff. This involves managing and developing the department managers & staff to deliver on all targets.
With full P&L responsibility, responsible for growing sales, whilst under tight cost control management, ensure a first class customer experience & enhancing the customer experience has ensured repeat custom and new business growth.

Key responsibilities:
• P&L ownership
• Health and Safety
• Customer experience
• HR – Disciplinary/performance reviews including staff KPI’s
• Heads of Department management and reporting
• Recruitment & Training
• Cost control

DHL
September 2000 to October 2016
Branch Manager
Working for this well-established company responsible for full P&L, budget setting and control to maximize profitability opportunities, ensuring not only meeting, but exceeding key performance indicators.
The depot I managed was consistently 1st in operational KPI’s resulting in being asked to mentor other sites in this field and perform workshops at national conferences.
Attracting new customer gains and working closely with sales manager to gain targeted new business, maximizing repeat custom and customer retention – resulting in excellent customer satisfaction scores.
Managing all staff recruitment, highlighting training needs and supporting employee progression. Responsible for ensuring Health and Safety is adhered to at all times. Effective time management skills and ability to meet deadlines. Excellent knowledge of the logistics industry including competitors, changing customer needs, as well as new technological advances to maximize DHL’s market share.
Due to my experience and knowledge I was also used to mentor new staff and assist in training at other key locations and support on company projects.

SCOTTISH EXPRESS INTERNATIONAL / SECURICOR OMEGA INTERNATIONAL
Freight Agent / Office Supervisor
Managing and coordinating both air freight and sea freight to clear deadlines. Working professionally with HM Customs to ensure all import clearance and export documentation was produced to the highest quality and accuracy standard. Ability to work under pressure without compromising output. Exceptional communication abilities to suit individual recipient requirements. Managing TIR Road Freight as well as UK Domestic Transport in the most efficient manner

Professional Qualifications

• Transport Management CPC
• IOSH Managing Safety
• Forklift Truck Trained – Counter Balance
• First Aid at Work
• Hazardous Aware Trained