LIAM BROWN
Newcastle upon Tyne
liam.ed.brown@hotmail.co.uk
07811776672
Confident and driven person with 16 years work experience in a number of various roles within three companies B&M, Comet Electricals and Poundland.
I’ve undertook and passed HGV cat C (Class 2)training at my own cost and currently have the relevant CPC driver card and Digi Tachograph smart card which enables me to drive vehicles commercially.

WORK EXPERIENCE

HGV Class 2 Driver
Brown & Illingworth (Removal Company) – Newcastle upon Tyne
May 2018 to Present
My job requires me to drive multiple vehicles from 3.5t to 18 t.
Main duties as a driver/porter:
*Completing walk around checks of vehicle
*Driving to customers address
*Completing inventory of items and confirming if their going into storage or straight to new address
*Loading and unloading of truck
*completing paperwork

Supervisor
B&M Homestores – Newcastle upon Tyne
March 2013 to May 2018
The store takes about 12-15 million per year and is constantly in top 3 in the company. My main responsibilities in store are the garden, furniture and bedroom areas,although I also cover the whole shop.
I’m often left in charge as each member or management team is required to do a late shift each week.
Additional duties include:
• Key holder Duties
• Opening up and Closure of shop
• Supervision of staff and planning of activities and deliveries
• Dealing with customer service issues
• Leading staff on merchandising principles
• Taking charge of store in absence of Manager and Assistant Manager.
• Replenishment of stock on shop floor
• Merchandising of shop floor
• Tidying up after closure
• General Housekeeping Duties

Supervisor
Comet Group Plc – Newcastle upon Tyne
July 2004 to November 2012
During my time I covered multiple roles within the shop , Including helping on the help desk and dealing with customer repairs.
My MAIN DUTIES INCLUDED:
• Carrying out Weekly and Monthly Cyclical and Range checks in order to keep stock levels correct and new products put on display.
• Accepting Deliveries and completing necessary paperwork
• Replenishment of stock on shop floor
• Setting aside paid and special orders
• Merchandising of shop floor in order to look fantastic and increase sales
• Keeping Point Of Sale up to date and relevant
• Engaging in conversation with customers to establish need’s for purchases
• Helping of customers in dealing with faulty items either by refunds or contacting various 3rd party companies in order to arrange repair or replacement

These roles have involved me on occasion having to come up with solutions to put forward to management on problematic issues and complaints. This meant that I’ve had experience dealing with angry and irate customers, and have received praise from colleagues and management for my ability to diffuse aggressive and sometimes difficult situations. All roles I undertook during my time at Comet have involved me dealing with money and customers on a daily basis.

Shop Assistant
Pounland – Newcastle upon Tyne
July 2000 to July 2004
This was a part time job whilst I was studying at sixth form My duties were:
• Replenishment of stock on shop floor
• Tidying up after closure
• Merchandising of displays to promote greater sales
• Till work
• Accepting Deliveries and completing necessary paperwork
• Making sure items were put away in tidy and safe manner as well as being easily accessible

CERTIFICATIONS/LICENCES

Hgv class 2
December 2016 to Present
I’ve undertook and passed HGV cat C (Class 2)training at my own cost and currently have the relevant CPC driver card and Digi Tachograph smart card which enables me to drive vehicles commercially.