Jo Markham
5 Skenfrith Mews
Duffryn
Newport
NP10 8HF

Phone: 07909389274
E-mail: jomarkham7@icloud.com

PERSONAL PROFILE

I am an independent worker, Organised and capable. I am a good team player with good interpersonal skills and good telephone manner. I am very focused and dedicated. I am able to communicate at all levels.. I have a good understanding of other department needs. I am confident and efficient. I have the ability to make decisions but not afraid to request assistance when needed.
I meet targets when given. I can multi-task alone and work well in a team, however large or small
I am an experienced user of Microsoft products, and have an ability to learn new systems quickly.

SKILLS

 HGV class 1 Passed 2004
 HGV Class 2 Passed 2003
 Customer Service Experience
 First Aid Training June 2012 valid to June 2015
 CPC Holder National and International Passed 2012
 HGV Driver Assessor May 2012
 CPC Trainer 2013 / 2014

EDUCATION/QUALIFICATIONS

 GCSE Grades from Llanishen High School – Cardiff
 Maths
 English
 Social Studies
 Typing

EMPLOYMENT HISTORY

Tesco Distribution Center ( Magor ) Delivery Service Team Manager – O Licence holder
July 2018 to Present
I am a Team Manager for a defined number of Drivers/shunters/clerks in my Distribution Centre. I am a fully validated Duty Manager who can run the Delivery Service Operation as part of the Duty rota. I co-ordinate with Vehicle Maintenance Unit (VMU) any activities including servicing and Vehicle Off Road (VOR).
I conduct thorough/detailed handovers with the next Delivery Service Team Manager(s). I liaise with the Warehouse Service Shift Manager(s) to understand any operational impacts, concerns or delays. I review and confirm resource requirements, checking Drivers, Fleet and Haulage contractor resource and resolving shortfalls. I plan ahead to make sure sufficient resource is always available to deliver on time to our stores. I sign off and authorise Work Force Central exceptions for my team, liaising with the Delivery Service Time & Attendance Clerk to pay my team accurately and on time. I co-ordinate activities with Recycling Services Unit (RSU). I manage and resolve any issues associated with store turnaround. I resolve store queries including feedback from service helpline and any that are escalated from the clerical team or are recurring issues. I resolve any store related issues Drivers make me aware of, by contacting the Store Manager and seeing the issue through to conclusion. I build and maintain productive 2-way relationship with our top 10 stores. I attend the daily operations handover meetings, providing detailed handovers face to face to the oncoming Managers.
I resolve any escalated Driver debriefs. I review daily reports that are prepared by the clerical team. I approve the schedule and check the plan once it is resourced. I complete any infringements routines, investigations and associated paperwork. I complete Driver 4-weekly debriefs as required. I make sure that our Fleet is clean inside and out. I analyse performance and identifying training needs of the team. I liaise with agency and haulage contractors as required. I investigate any pre-departure issues and resolve as appropriate. I complete route override where required. I ensure backhauls are planned and delivered to the Distribution Centre on time, liaising with Primary accordingly. I review, feedback and coach my team on Microlise, Fleetboard and legal compliance. I ensure we deliver within the flex budget. I deal with fines, vehicle defect, Parking Control Notices, Notice of Intention to Prosecute, Well Driven Reports, and PG9. I complete yard and fleet checks. I resolve Driver feedback queries. I complete the Safe & Legal record checks and communicate outstanding issues as part of the handover. I discuss any issues or deviation from policy with the Delivery Service Lead Manager and action plan with them to make sure any next steps are completed.

SMART SOLUTIONS (RECRUITMENT) – Senior Driving Account Manager
November 2015 to July 2018
I reported directly to the Divisional Director of the Driving Division, and also to the Operations Manager for Kier Services.
My responsibilities was to recruit and retain drivers to supply to a National Contract. The 9 sites I covere were situated from Oxford down to Taunton. My duties started with advertising for the drivers, pre-screening before formally interviewing. I arranged the inductions on site and kept our internal database updated. Payroll and invoicing were also within my remit.
I was responsible for holding monthly meetings with each of my sites General Managers to ensure that the service is of a high standard and meets the National SLA

DHL – First Line Manager / O licence holder
June 2014 to November 2015
I report directly to the Transport Manager and my role is to assume operational and financial responsibility for the Transport Department. This involves direct management of the transport team, providing coaching, mentoring and development opportunities.
My general duties included: Ensuring the correct resource levels are in place to meet the demands of the Customer, booking agency drivers when needed. Plan routes effectively and efficiently. Working with our Head Base in Liverpool to maximize revenue and reduce costs. Ensuring that all paperwork at the depot is accurate and filed.
Record accurately personnel hours / Fuel and Mileage / Working Time / Training Records. As the O Licence holder I need to ensure that we are compliant with statutory obligations and Company policy and procedures in respect of Health and Safety, Environment and Drivers Hours. Recent Audit in September resulted in
Road Compliance Score: 100.0%
Traffic Compliance Score: 100%
DHL Policy Score: 11/11
I ensure that all Accidents. Hazards, Incidents and near misses are properly reported and investigated within prescribed timescales. I ensure that all Sickness / Absence reporting is completed within timescales and that all Return to Work interviews are completed.

Drivers Direct Recruitment Ltd – Branch Manager
July 2013 to June 2014
As branch manager I was responsible for overseeing all aspects of the business and in particular the following:
To identify and convert new sales opportunities through making cold calls and having face to face visits with potential clients.
Maintain high levels of service to our current clients by having regular service visits and telephone contact each day.
Provide recruitment support to the branch by assisting to maintain a full range of recruitment activity. In addition I carry out candidate interviews and assessments, before selecting and placing candidates.
Every effort must be made to ensure that both our paying and non paying clients receive a high standard of service at all times. This will be achieved through regular telephone and face to face contact. Overall I support the branch to achieve all weekly targets and take owner ship of the delivery of monthly and annual budgets in sales, margin and profit. In addition, I ensure the branch follows existing relevant legislation whilst observing company procedures at all times.
CPC Training
I was responsible for planning and training CPC modules to ensure that from July all of our drivers were fully qualified ready for Sept 2014

Norbert Dentressangle Logistics – HGV Driver / Driver Assessor
2012 – June 2013
My job title states Driver, but I was responsible for processing Payroll on a weekly basis for our drivers. I was one of the site First Aiders. I completed KPI’s for my manager as and when required. I was responsible for updating our system which logs delivery times for our customers.
I was required to drive as part of the driving team as and when required, and work every other Saturday to cover the office and complete the planning for five vehicles, day and night.
I was a driver assessor for our site, and part of my responsibility was to assist at other sites when required to assess new starters. I assisted with the opening of a NDC in Avonmouth with the assessment of drivers.

Previous experience:

Class 1 Driver assessor – Co-op ( Avonmouth)
CPC Trainer
IT trainer for Dwr Cymru Welsh Water