Jason Miley
Multi Vehicle Driver
Jarrow NE32
jay.miley@outlook.com
07748116266

A self motivated individual who has a wide range of transferable people and development skills.
Over the years I have honed these skills when managing retail stores, a small start up business and a busy bus depot.
I strive to make any team I manage the best at what they do, I achieve this by leading from the front and by setting best practice examples using modern management techniques. My key focus is always customer centric whether internal or external.
Each role I take on I see as a new and exciting challenge as I am always keen to learn every aspect of the position and the company; being proactive in my approach. I hold a current Cat C, C1 , D, D1 and B Driving licence as well as possessing a digital yacho card and a DCPC for my cat D, I will have my Cat C DCPC in october.

WORK EXPERIENCE

Leading Driver (seconded)
Krispy Kreme – Gateshead
September 2017 to Present
* Managing a small team of drivers. Ensuring they are safe and legal to drive.
* Supervise and arrange regular maintenance on vehicles by our partner companies.
* Carry out low grade essential repairs.
* Deal with accidents and emergencies.

Technical Support
Teleperformance ( Apple) – Newcastle upon Tyne
December 2016 to September 2017
supporting customers with various technical and security issues on all of Apple’s product.
customer service and interpersonal skills play a very big part in this role.

Relief Leading Driver
Go North East
February 2016 to August 2016
• Operating of a PSV.
• Ensuring the vehicle is road worthy using daily check sheets.
• Managing time and following designated routes.
• Ensuring drivers adhere to legal driving hours.
• Assisting customers with their journey.
• Covering failed duties
• Managing Emergency Situations
• Assisting with breakdowns.
• Liaising with the control room throughout ongoing situations.
• Short listed for Service Delivery Manager Role
• Short listed for Management development secondment.
• Consistently achieving > 90% on mystery passenger survey.

Driver
Go North East – North East, UK
January 2013 to August 2016

Sales Advisor
Vodafone PLC
January 2012 to December 2012
• Cash handling.
• One to one customer solutions.
• Customer service and advice.
• Technical and advanced problem solving.
• Working towards store and company KPIs

Handset Faults Customer Service Representative
Everything Everywhere (EE) Orange PCS
January 2011 to January 2012
• Taking calls from varied members of the public.
• Finding solutions to their technical or billing issues.
• Up selling and advising on better products for their needs.
• Follow up on going situations.
• Always achieving highly on customer satisfaction surveys.
• Meet all KPIs.

Business Development Manager Ireland
Tate and Son Jewellers
July 2009 to December 2010
• Start up, develop and manage a new branch in Dublin.
• Establish links with buyers and other trade professionals.
• Create a management team to take over long term and expand the company brand across Ireland.
• Manage close relationships with local customers.
Work History continued

Assistant Manager / Manager
The Carphone Warehouse PLC
October 2007 to July 2009
• Assisting Managers in both Kingston Park and Metro Centre stores
• Developing team behaviours.
• Supporting and driving teams to achieve the best they can.
• Managing customer challenges.
• Managing stock and cash daily.
• Auditing daily/weekly/monthly.
• Team development through group and one on one meetings and training.
• Championing new ideas and procedures.
• Showing willingness by leading from the front line.
• Seconded to store manager of the Washington store.

Relief Duty Manager
Stagecoach Bus Company
June 2006 to October 2007
• Managing 100+ Drivers and over 30 vehicles.
• Dealing with accidents in a safe and efficient way.
• Ensuring Drivers kept to regulations.
• Keeping to council and government regulations.
• Efficient running and management of Megabus.
• Maintaining control room radio and computer systems.

Driver
Stagecoach Bus Company
December 2005 to October 2007

Sales Advisor/ Area Trainer / Project Manager / UK Support Coordinator
The Carphone Warehouse PLC
January 1999 to December 2005
• General day to day operations of various stores throughout the North East.
• Offering advise to customer to help them make an informed choice on purchases.
• Delivered structured training monthly to sales teams and managers in the north east.
• Training sessions of 19+ candidates.

ADDITIONAL INFORMATION

Skills

• Cat c,c1,d,d1 driving license
• Digital Tachograph Card
• Intermediate PC skills
• Fast Learner
• NVQ Level 2
• Can drive varied amount of vehicles
• Cash handling ( in excess of £10000)
• Self administration
• Proficient in MS Office
• Basic mathematical aptitude
• Commercial driving expertise
• Project management
• Excellent time management
• Defensive driver training
• Trip planning