Jan 2024 – Now            Administration and Personnel Manager – Camden Art Centre

HR Duties:

●       Employee Relations: Managed sensitive employee cases, including grievances and disciplinaries, ensuring impartial and compliant resolutions that strengthened workplace trust.

●       Recruitment & Talent Acquisition: Designed and executed end-to-end recruitment strategies, filling critical roles under tight deadlines while enhancing candidate experience.

●       Policy Implementation: Developed HR policies and guidelines that ensured legal compliance and aligned with organizational culture, including diversity and inclusion initiatives.

●       HR Metrics & Reporting: Created and analysed HR reports, tracking key metrics such as turnover, retention, and training outcomes to inform leadership decision-making.

●       Training & Engagement: Spearheaded professional development initiatives, including tailored training sessions, which improved employee skills and satisfaction.

●       Budget Management: Successfully managed the HR and administration budgets, implementing cost-saving measures without compromising quality.

●       Operational Excellence: Coordinated cross-functional operations, including IT infrastructure, health & safety compliance, and facilities management, ensuring seamless support for all departments.

Aug 2022 – Aug 2023                HR Officer (Maternity Cover) – Peter Harrington Ltd

HR Duties:

●       Employee Relations: Acted as the first point of contact for employee concerns, addressing issues promptly and fostering a positive workplace culture.

●       Recruitment Strategy: Partnered with department heads to identify hiring needs, develop job descriptions, and conduct interviews, ensuring the selection of high-calibre candidates.

●       HR Platform Optimization: Streamlined HR processes by updating and maintaining Sage HR, reducing administrative burdens and improving data accuracy.

●       Performance Management: Led annual appraisal cycles and probation reviews, delivering actionable feedback to enhance individual and team performance.

●       Policy Development: Reviewed and updated employee policies in line with legal requirements and best practices, ensuring organizational compliance.

●       Event Coordination: Collaborated with leadership to organize employee engagement events, including book fairs and festive gatherings, strengthening team cohesion.

●       Compliance & Documentation: Maintained precise employee records, ensuring full adherence to GDPR and other regulatory standards.

May 2017 – Feb 2022                Operations Manager / Producer / Partner – VC Media Ltd

Operational:

●       Orchestrate all aspects of the running and developing of the business.

●       Accountable for brand image including PR, editorials and blogs.

●       Developing and execute effective working relationships with numerous agencies.

HR Duties:

●       Coordinate sourced and booked various professionals;

●       Successful contract negotiations to onboarding and training

●       Ensured confidentiality of all personnel, office and employment records.

●       Provided support with payroll, calendars, meetings, and training events.

Dec 2015 – Apr 2017                Operations Manager – Music marketing service (trade as Quail Digital)

Key Responsibilities and Achievements:

Operational:

●       Managing the day to day running of work environment

●       Collaborate with the Technical Director to select the best suppliers – Supply chain management in all aspects

●       Main contact interface between suppliers, manufacturers, relevant internal departments and customers

●       Management and escalations of complaints

●       Providing regular and structured reports on performance to management

●       Act as primary contact with UK and international resellers

HR Duties:

●       Enhance productivity and profitability by assigning employees roles that match and compliment their skills

●       Strive to deliver all individual KPI’s and other company

●       Inspire, coach and motivate to develop the team and to promote succession planning

Feb 2013 – Dec 2015                 Operations Manager/Producer – The Vow Studio

Operational:

●       Managing all aspects of the running of the business – bookkeeping, PR, contract negotiation, etc.

●       Collaborated with the Creative Services, Marketing and e-Commerce Teams to drive awareness of the business

●       Responsible for brand images

●       Developed and maintained effective working relationships with numerous agencies ranging from design, development, marketing, video production

HR Duties:

●       Sourced and booked various professionals, casting and booking models

●       Provided support for payroll, calendars, meetings, and training events.

Aug 2012 – Feb 2013                 Operations Manager – D & X Fashion Jewellery

●       Managed logistical operations, supply chain management, and high-profile client relationships.

Jun 2011 – Jul 2012                   Sales and Service Manager – D & X Fashion Jewellery

Nov 2010 – May 2011               Assistant Account Manager – D & X Fashion Jewellery