James Ewing
11 Hunter Road
LN86EG mrjaewing@googlemail.com 07772075674
2023
I am a qualified Class 1 (CE) driver with full CPC and a valid DIGI card. I have relocated to the Lincolnshire Wolds and have been looking at working in the haulage industry for some time, even before taking my self-funded driver training.
I have held a full UK driving licence since 1997 and have experience in driving many different types of vehicle.
Full Clean UK Driving Licence (AM/A/B1/B/BE/C1/C1E/C/CE/F/K/L/N/P/Q)
Valid Driver CPC and DIGI card
Please contact me via email or telephone at your convenience if you feel I may be of assistance to you to fulfil an available role.
I have enclosed my resume for your review. I look forward to hearing from you. James Ewing.

Address
11 Hunter Road Brookenby Binbrook Market Rasen LN8 6EG
Telephone
0777 207 5674
Email
mrjaewing@googlemail.com
James Andrew Ewing
Full Clean UK Driving Licence (AM/A/B1/B/BE/C1/C1E/C/CE/F/K/L/N/P/Q) Valid Driver CPC and DIGI card
PROFILE
I am a conscientious, hard-working, adaptable and reliable person. I am a team player who can be relied upon to be customer focused, meet objectives and go the extra mile.
SKILLS
• Excellent communications and sales skills
• Personnel management
• Strong organisational skills
• Training and Development Presentation
• Improving service levels
• Problem solving
• Event Management
• Interpersonal skills
• Strong UK Geographical Knowledge
EMPLOYMENT
Operations Team Leader > March 2022 – Present
Computershare Investor Services, The Pavilions, Bridgwater Road, Bristol, BS99 6ZY
• Managing team adherence, attendance and efficiency
• Working closely with Operational Managers to ensure the effective and efficient running of day to
day
• Improving quality and attendance standards by providing constructive feedback to team members
• Documenting performance of individual team members for statistical reference
• Building an Operational Support Team and implementing a reporting structure for delivery to business unit heads for monthly statistical review
Operations Learning and Development Trainer > January 2021 – March 2022
Computershare Investor Services, The Pavilions, Bridgwater Road, Bristol, BS99 6ZY
• Facilitation of training workshops for Plans and Registry Products
• Providing Training support during Academy (live supported training) to theory trained new starters and upskilled delegates
• Improving quality standards by providing constructive feedback to new delegates using proven verbal coaching methods
• Documenting performance of individual team members
• Reviewing training materials to ensure all new delegates are receiving the most updated information available

Learning and Development Consultant EQX integration > Jan 2019 – Dec 2019
Computershare Investor Services, The Pavilions, Bridgwater Road, Bristol, BS99 6ZY
• Facilitation of training workshops for Plans and Registry Products
• Providing Training support during Academy (live supported training) to theory trained new starters and upskilled delegates
• Improving quality standards by providing constructive feedback to new delegates using proven verbal coaching methods
• Documenting performance of individual team members
• Reviewing training materials to ensure all new delegates are receiving the most updated information
available
• Promoting a culture of inclusion within the new delegate groups allowing the retention and development of employees to be relevant from the very start of their employment within CIS
Operations Learning and Development Trainer > June 2018 – January 2019
Computershare Investor Services, The Pavilions, Bridgwater Road, Bristol, BS99 6ZY
• Facilitation of training workshops for Plans and Registry Products
• Providing Training support during Academy (live supported training) to theory trained new starters and upskilled delegates
• Improving quality standards by providing constructive feedback to new delegates using proven verbal coaching methods
• Reviewing training materials to ensure all new delegates are receiving the most updated information available
• Promoting a culture of inclusion within the new delegate groups allowing the retention and development of employees to be relevant from the very start of their employment within CIS
Operations Team Leader > January 2016 – June 2018
Computershare Investor Services, The Pavilions, Bridgwater Road, Bristol, BS99 6ZY
• Managing team adherence, attendance and efficiency
• Working closely with Operational Managers to ensure the effective and efficient running of day to day
• Improving quality and attendance standards by providing constructive feedback to team members
• Documenting performance of individual team members for statistical reference
• Building an Operational Support Team and implementing a reporting structure for delivery to business unit heads for monthly statistical review
Operations Quality Assurance Coach > September 2013 – January 2016
Computershare Investor Services, The Pavilions, Bridgwater Road, Bristol, BS99 6ZY
• Monitoring calls and e-mails using specific grading systems to identify any failures in customer service levels
• Working closely with Team leaders on projects relating to benchmark documentation (Checking guides) and grading forms (NICE Perform®)
• Improving quality standards by providing constructive feedback to team members using written and verbal coaching methods
• Documenting performance of individual team members for statistical reference

Operations Customer Service Representative (Plans) > August 2010 – September 2012
Computershare Investor Services, The Pavilions, Bridgwater Road, Bristol, BS99 6ZY
• Dealing with a wide range of employee enquiries for international clients
• Maintaining a comprehensive knowledge of a vast array of employee share plans
• Providing a high level of customer service in line with company and international regulations
• Reviewing and providing complex information specific to each holders enquiry
• Providing company and individual information in the form of verbal and written communication
Telephone Fundraiser > April 2010 – July 2010
Ethicall, Spring Personnel, 101 Victoria Street, Bristol, BS1 6UU
• Making contact with persons who have expressed an interest in a particular charity in order to generate revenue on behalf of that charity
• Working on a range of different charity campaigns over set timescales in order to meet their requirements
• Daily, individual targets set, which I have consistently met
• Weekly performance assessments with a minimum requirement, which I have again successfully met
General Manager > August 2009 – March 2010
The Hbar Cafe/Bar and Bistro, Colston Hall, Colston Street, Bristol
• Assisted the owner with the design, floor layout and site management of a complete new project build
• Introduced effective process systems for the business, including stock management, opening and closing processes, healthy and safety procedures and bookings system.
• Trained all new starters including management team. Fully staffed front of house team comprised of approximately 15 people.
• Responsible for full daily set up of the building, including cash handling, front of house set up, security checks, system maintenance, stock handling and organisation of staff
• Co-ordination of events, ranging between corporate & non-corporate functions, all day events and exhibitions for 15 to 180 people.
• Worked closely with the owner on promotional ideas and company direction. Assistant Manager > January 2009 – August 2009
The Quadrant, Clifton, Bristol
Multi-drop Driver > September 2008 – January 2009 West House Transport, White House Street, Bristol.
Warehouse Manager > November 2007 – September 2008 The Real Olive Company, Elton Street, Bristol
Bar, Restaurant and Events Manager > June 2006 – November 2007 Boca Bar, Paintworks, Bath Road, Bristol
Assistant Manager and Licensee > November 2004 -June 2006
Severnshed Restaurant and Bar, The Grove, Bristol