Jagmohan Singh
INBOUND PROCESS MANAGER – HERMES COVENTRY
Coventry
07583200061

• Extensive experience in Project Management, media, management, logistics, supply chain and defence services.
• Graduate with Part-Qualified ACCA. (Only 1 exam left).
• Passed PRINCE 2 Foundation and Practitioner levels in 2012.
• International Transport Manager CPC holder.
• Skilled at using excel, word, outlook and other software’s.
• Proved adaptability, likes new challenges, ability to meet deadlines on time and within budget.
• Quick at grasping new technologies and developing innovative solutions to the problems.

WORK EXPERIENCE

Operations Manager
Sikh Channel – Birmi – 2017-02 – Present
– Managing production, logistics and Accounts departments.
– Meeting with clients and agreeing rates.
– Making sure production done on time and within budget.
– coordinating and managing teams based in four different Continents.
– Making sure all logistics and transport needs are met to cover various events.

NBOUND PROCESS MANAGER
Hermes – Coventry – 2012-10 – Present
As an Inbound Process Manager my main role is to manage the Day Shift including operations, admin, and transport departments and manage and run various cost control, quality improvement projects
and produce weekly and month end reports for the Finance and Area Manager
Cost Control
Last year helped the Area Manager to save 150 k saving for Coventry depot by recommending changes to solus and sub deliveries and worked in cooperation with Field Team to achieve further 25k
network savings.
• Managing Agency Overspends by rejecting any unauthorised invoices.
• Controlling Operational, Transport and warehouse overspends
• Agreeing rates with self employed third party Sub controllers.
• Controlling and monitoring dayshift overtime.
• Advising Client Managers to negotiate costing for SME collections and making sure profit margins are maintained.
• Working in partnership with Finance department to understand FLASH report so that further savings can be achieved.
Data Analysing, Preparing Reports and Budgets
Analysing various MI report i.e. Weekly Cost Flash Report and then reporting to the Operational and Financial Directors with weekly performance review and explaining the reasons for Variances and
steps taken to Control overspends and recommendations how favourable variances can be gained.
• Prepared first 3 drafts of Depot Budget for 2015-2016 and assisted Finance team to complete the
budgets on time.
• Doing WSS wage reports for operational, Admin and planning teams.
• Analysing the reports and assisting Depot Manger to control the Cost.
• Analysing weekly and daily MI Claims data and reporting findings to Security head with recommendations to how to achieve 75k annual saving on claims.
Operations
Managing a team of 35 staff including 2 supervisors, transport Clerks, UPP Clerks and operational Team (including drivers and warehouse.)
• Planning and updating the depot routes and liaising with Hubs for timely trunk deliveries.
• Interviewing the new applicants for supervisory, drivers and warehouse roles and making sure they are fully trained and assist them to develop in their roles.
• Making Sure Productivity targets are achieved without compromising the quality standards.
• Making sure all the SME’s, client collections and Stock collections are done.
• Liaising with the hub management, client managers and making sure all other stake holders including clients, sub-contractors have timely communication.
• Charing h & s meetings carry out any accident investigations and making sure all the Risk Assessments and SSOW are up to date.
• Overseeing the catalogue distribution and agreeing delivery rates with the contractors.
• Doing Job chats, probationary reviews, and assisting HR with any investigations.
• Making sure delivery SLA times adhere to and scanning compliance targets achieved.
• First Aider and dealing with any First Aid incidents.
• Preparing weekly Vehicle hire cost reports for HQ.

INBOUND PROCESS MANAGER
HERMES COVENTRY – Coventry – 2012-08 – Present
As an Inbound Process Manager my main role is to manage the Day Shift including operations, admin, and transport departments and manage and run various cost control, quality improvement projects
and produce weekly and month end reports for the Finance and Area Manager
Cost Control
Last year helped the Area Manager to save 150 k saving for Coventry depot by recommending changes to solus and sub deliveries and worked in cooperation with Field Team to achieve further 25k
network savings.
• Managing Agency Overspends by rejecting any unauthorised invoices.
• Controlling Operational, Transport and warehouse overspends
• Agreeing rates with self employed third party Sub controllers.
• Controlling and monitoring dayshift overtime.
• Advising Client Managers to negotiate costing for SME collections and making sure profit margins are maintained.
• Working in partnership with Finance department to understand FLASH report so that further savings can be achieved.
Data Analysing, Preparing Reports and Budgets
Analysing various MI report i.e. Weekly Cost Flash Report and then reporting to the Operational and Financial Directors with weekly performance review and explaining the reasons for Variances and
steps taken to Control overspends and recommendations how favourable variances can be gained.
• Prepared first 3 drafts of Depot Budget for 2015-2016 and assisted Finance team to complete the budgets on time.
• Doing WSS wage reports for operational, Admin and planning teams.
• Analysing the reports and assisting Depot Manger to control the Cost.
• Analysing weekly and daily MI Claims data and reporting findings to Security head with recommendations to how to achieve 75k annual saving on claims.
Operations
Managing a team of 35 staff including 2 supervisors, transport Clerks, UPP Clerks and operational Team (including drivers and warehouse.)
• Planning and updating the depot routes and liaising with Hubs for timely trunk deliveries.
• Interviewing the new applicants for supervisory, drivers and warehouse roles and making sure they are fully trained and assist them to develop in their roles.
• Making Sure Productivity targets are achieved without compromising the quality standards.
• Making sure all the SME’s, client collections and Stock collections are done.
• Liaising with the hub management, client managers and making sure all other stake holders including clients,
sub-contractors have timely communication.
• Charing h & s meetings carry out any accident investigations and making sure all the Risk Assessments and SSOW are up to date.
• Overseeing the catalogue distribution and agreeing delivery rates with the contractors.
• Doing Job chats, probationary reviews, and assisting HR with any investigations.
• Making sure delivery SLA times adhere to and scanning compliance targets achieved.
• First Aider and dealing with any First Aid incidents.
• Preparing weekly Vehicle hire cost reports for HQ.

Project Manager
Sangat Television – 2010-08 – 2011-08
Sky 847
This new satellite TV channel launched Sep 2010 with an annual budget of 1.2 million and I have been there since its inception as one of the main project managers. There are 7-8 different trustees
and many executive members so co-ordination and passing of information is crucial.
• Managed 22 staff worldwide and managed multiple projects.
• Planning and Organising staff to cover various programs at different locations.
• Controlling staff holidays and liaising with freelancers to cover busy periods.
• Preparing different reports for the trust.
• Preparing and controlling budgets and different variable costs of projects.
Infrastructure Projects.
Set-up Studios in Birmingham, Paris and London and organise opening ceremonies.
• Birmingham studio budget was £45k, time deadline 12 weeks. Completed to budget and in 13 weeks due to delay in installation of internet)
• London and Paris studio – time deadline was three months each and was managed at the same time) Budget was 25 k each. Delivered on time and to budget.
Content Production
International projects to source and produce content from all over the world.
• European countries- Travelling to Italy, Spain, Belgium and France to project manage production of shows and documentaries. Projects were 2-3 weeks long and budget was £2-3k for each. Nearly all
produced to time and budget.
• India – Managed production and broadcasting of three documentaries. Not only were these delivered on time but I also managed to raise money through sponsorship. Deadline was 2 months and budget
10k. Managed within £8k.
Event Management
• Have organised many events for the charity to raise funds and celebrate different occasions.
Crisis Management
• Urban Riots – London and Birmingham – Sangat TV won accolades for our daring live broadcasts. I managed the team and arranged for live coverage to be broadcast on YouTube.
• Key focus was reporting whilst managing all the risks i.e., of getting attacked.
• I also took representatives from BBC, Channel4 and Al Jazeera channels out with us so that they learnt how we operated and covered the riots live.
• No deadline or budget but was most important project due to risk involved and our success.
Finance Management
• Keeping a record of all donations and expenses.
• Authorising, processing and checking al the fuel expense claims by Freelancers.
• Preparing weekly and Monthly Budgets, and investigating variances.
• Weekly Bank Reconciliation.
• Assisting in VAT claims.
• Liaising with payroll department regarding any staff pay issues.
• Invoicing all the advertisement agencies.

Channel Controller
Sikh Channel – 2009-09 – 2010-07
Sky 840 (CIC)
World’s First Channel based on Sikh Values and I started with the Channel from very early days, joined as a coordinator but got promoted to Channel Controller within months of hard work. Working
with limited resources was a challenging but exciting and educating.
Management
• Managed 20 staff worldwide including volunteers.
• Controlling and co-ordinating Production, post production and sales departments and interns.
• Managing multiple production projects.
Production
• Managing multiple production projects.
• Organising and controlling the live events inside and outside the studio.
• Interviewing the new applicants, new presenters and training the new staff.

Logistics Team Leader
The British Army – Bordon – 2007-04 – 2009-09
• Logistics support to technical and mechanical sections in UK and Afghanistan.
• In charge of Battalion Stocktaking Team.
• Warehouse responsibilities receiving and issuing of goods.
• Ordering and receiving of goods using ORACLE, GLOBAL and STAR systems.
• Raising Discrepancies against the civilian Depot and balancing the accounts.

Supply Controller Logistics
The British Army – 2004-10 – 2007-04
• Storing and Accounting Regimental weapons, ammunition, fuel and lubricants.
• Controlling supply of military rations while on field exercises.
• Ordering oils and lubricants from civilian contractors.
• Helping Quartermaster to run the regimental administration.

Recruitment Team Member
The British Army – Aldershot – 2006-04 – 2006-12
• Helping Regional Army Recruiting teams and Career office across the country.
• Attending seminars to improve recruitment processes and to develop public relationships.
• Visiting schools and colleges and giving presentations about jobs in the Army.
Production Assistant
Superior Paints and Powder Coating Limited Coventry – Coventry – 2003-11 – 2004-10
• Working as a production assistant
• Helping customers in collecting their orders.

EDUCATION

BPP
University Online
2012 – Present

Bachelor of Arts in Economics, History, Political Science
Guru Nanak Dev University
2000 – 2003

SKILLS

ACCA, Project Management, Transport Management

MILITARY SERVICE
Service Country: United Kingdom
Branch: RLC
Rank: LANCE CORPORAL
2004-09 – 2009-12
Logistics Team Leader (LCpl) 104 FS Battalion, REME, Bordon Apr 2007-Sep 2009
• Logistics support to technical and mechanical sections in UK and Afghanistan.
• In charge of Battalion Stocktaking Team.
• Warehouse responsibilities receiving and issuing of goods.
• Ordering and receiving of goods using ORACLE, GLOBAL and STAR systems.
• Raising Discrepancies against the civilian Depot and balancing the accounts.

Recruitment Team Member Apr 2006 -Dec 2006
Diversity Action Recruiting Team (DART), HM Forces Aldershot
• Helping Regional Army Recruiting teams and Career office across the country.
• Attending seminars to improve recruitment processes and to develop public relationships.
• Visiting schools and colleges and giving presentations about jobs in the Army.

Supply Controller Logistics
9 Supply Regiment Hullavington (HM Forces) Oct 2004-April 2007
• Storing and Accounting Regimental weapons, ammunition, fuel and lubricants.
• Controlling supply of military rations while on field exercises.
• Ordering oils and lubricants from civilian contractors.
• Helping Quartermaster to run the regimental administration

CERTIFICATIONS/LICENSES

PRINCE 2
2012-09 – 2017-09

TRANSPORT MANAGER CPC intl
2016-05 – Present

ACCA- art qualified
2012-09 – Present

ADDITIONAL INFORMATION

OTHER SKILLS AND QUALIFICATIONS
• Qualified First Aider.
• International CPC (Transport Manager)
• European Computer
• Fluent in Punjabi, Hindi and Urdu languages.
• Full clean UK Car (B), Lorry(C), Lorry with a Trailer(C+E) Licences.