JAGDEEP MATHARU

PERSONAL DETAILS

Address: 48 Hillingdon Road Mobile No: 07875 974 618

Gravesend Email: juggysm@gmail.com

Kent

DA11 7LG

PERSONAL PROFILE

I am an enthusiastic, driven, and adaptable individual with the ability to manage and deliver first-class customer service within highly pressurised technical environments. I possess excellent communication and interpersonal skills, which in turn has allowed me to effectively develop and manage relationships with a wide range of customers, suppliers, employees, and senior directors. I am highly organised and can prioritise and manage workloads for teams/within a team accordingly.

Have history of being aware of inventory processes and stock taking, focused to customer service as well as being able to be flexible to help others to ensure goals and targets are met.

KEY SKILLS

• 10+ years’ experience in customer service, with good exposure to warehouse and store management, cash handling and supervising.

• Excellent technical knowledge of the automotive parts industry.

• UK Driver’s license with Class 1 and Class 2 with CPC

• Competent in the use of software including Microsoft Office in Word, Excel, Access, PowerPoint, Outlook, Desktop Publishing, Photo Editor, Internet explorer.

• A confident team player as well as being able to work on my own initiative.

CAREER HISTORY

Romac Logistics Jan 2023 – Present

HGV Driver (Artic)

• To Load from Regional Distribution Centre and unload at stores withing the South London and Middlesex area and to collect any returns or waste.

• To inform RDC about potential delays or problems.

• Daily checks to ensure the HGV is in working order and road worthy condition and deliveries are safely locked in place.

• To help resolve and problems at place of delivery.

Ocado Dec 2022 – Jan 2023

CSTM Driver

• To deliver customers groceries in a safe and timely manner correlated to their time slot.

• Manage delivery times and inform cfc or customer about potential delays or problems.

• Daily van checks to ensure vans are in working condition and deliveries are safely locked in place.

• To help resolve and problems at place of delivery.

TAG Construction LTD Sept 2022 – Nov 2022

Labour Manager (3 Month Temp)

• To manage Resourcing, Clients, Compliance, and general administrative duties

• Manage flow of potential candidates for upcoming projects

• Advertise and manage roles on job sites, speak to and register candidates and keep track of availability for work.

• Manage candidate training and competency to upskill if required.

• Chase up timesheets, monitor payroll and match up invoices

• Take calls from clients and project managers on project sites for new vacancies.

Lidl GB RDC Mar 2013 – Aug 2022

Goods In Desk Clerk

• Handling the constant flow of incoming and outgoing delivery drivers

• Handling delivery notes to ensure the correct product has been taken in on the correct purchase order number

• Liaising with Forklift drivers to ensure correct slots are replenished with the correct item

• Working with other departments to meet the demand of store orders

• co-operating closely with supply chain, hauliers, suppliers, and drivers to ensure all are kept in the loop with information related to their specific delivery or order

• General admin duties to process delivery notes, returns and checking emails

• Managing staff to ensure each area has enough people to meet the quality of checking

• Handling of discrepancies forms i.e., Short BBD or shortage of items on a delivery that has been unloaded and checked

• Meeting the standards of health and safety, booking in and booking drivers out with the correct paperwork and ensure each driver is aware of the health and safety regulations within the warehouse

• Sometimes helping staff check loads, meeting correct temperature protocols on chilled and freezer deliveries and checking quality of income fruit and veg.

• Driving a forklift when required to help with intake to ensure stock is put away for the next day for the floor to be clear

• Reporting on discrepancies on daily deliveries and checking daily intake against purchase orders

Motor Parts Direct Aug 2010 – Feb 2013

Assistant Manager

• Helping the manager to run the branch on day-to-day basis

• answer customer calls to order specific parts for vehicles

• Stock taking to ensure all stock is at an adequate level to insure there are no supply chain issues

• Liaising with suppliers to keep up to date on new parts available

• General admin duties to process delivery notes, returns and checking emails

• Managing staff with delivery routes to ensure all times are met and all health and safety measures are met

• Cash handling of invoices with cash in hand or card

Motorbitz Ltd April 2008 – Sept 2010

Branch Manager

• Plan and manage parts and accessory stock levels to meet customer requirements.

• Maintain a safe and healthy working environment; ensuring staff comply with Health and Safety requirements.

• Cash handling to raise invoices or credits and statements for customers to maintain history of items purchased and returned.

• General Admin to manage the effective processing of all documentation.

Parts Advisor

• Customer service – handle customer queries to identify parts required and deal with other queries that might arise for trade or public customers.

• Stock control – put away supplier deliveries, order stock using in house software and using ad hoc to ensure suppliers orders are issued for next day delivery.

• Quality control – to ensure goods received are in good order to be sent out to customers and to check returns have not been used or faulty and to credit items.

Driver

• To deliver items processed out to customers who have ordered

• To ensure routes are planned to make ease of delivery

• Also, to get feedback off customers who are not satisfied and to gain more knowledge to what is missing or needed

Arriva April 2007 – Feb 2008

PCV Driver

• To provide a safe, comfortable, and punctual service to bus passengers always and get passengers to their desired destination.

• Customer Service – To always maintain a customer focused attitude and diffuse and situations which may occur. Comply with company rules and policies on Health & Safety, ticket issuing, cash handling etc.

24/7 Recruitment Nov 2006 – Feb 2007

Order Picking & MHE Driver

• Debriefing daily targets to be met at the end of each shift

• Updating – Telling and informing supervisors of empty stock and MHE breakdowns

• General Duties – Driving MHE and ensuring pallets are stacked neatly to ensure safety and orders are done correctly

TBG Learning Aug 2006 – Nov 2006

Administrative Assistant

• General Administration – Data entry, photocopying, filling, typing, assisting staff with telephoning clients, creating schedules checking and confirming client appointments

• Working with data protected information

• Updating and re-designing documents including modules/lesson plans, activity sheets and designing promotional items such as posters for marketing purposes

• Training room assistance and support, helping staff members with administration or supporting wherever needed

Argos Nov 2005 – Feb 2006

Stockroom Assistant

• Unloading and Loading – Deliveries that arrive, replenishing stock for next day sales.

• Group work – Finishing deliveries and making shelves accessible for day shift workers

• Checking & Quality Control – ensuring the stock delivered is correctly rack-allocated and no faulty or damaged products are put on shelves, updating the in-house system on stock.

• Telephoning customers to inform them of any changes to their order requests, liaising with other stores and distribution centres to ensure quality effective service deliveries updates were made on stock movements.

• Replenishing, displaying and merchandising stock on shop floor.

Primark Aug 2004 – Nov 2004

Customer Service Advisor and Stockroom clerk

• Cash handling – Dealing with credit & debits cards, cheques, issuing vouchers, refunds and exchanges from goods that are returned by customers.

• Team working – performing multi tasks as a group to ensure upkeep of shop floor was to a high standard

• Customer Service – Dealing with customer queries and complaints, helping them decide the right product for their needs.

• Deliveries – Unloading and Loading Lorries with all stock which come through on a daily basis, also updating the range of products on the system

• Working to tight deadlines under pressure

QUALIFICATIONS

NWK College (Dartford) Sept 03 – June 04

Key Skills: Application of Number Grade: Level 3

Communication Grade: Level 3

Northfleet School for Boys Sept 01 – June 02

GNVQ ICT Grade: PASS

HOBBIES AND INTERSTS

I enjoy keeping fit and weight train in my spare time. I also have an enthusiastic interest in cars and computer technology which I share with my kids. I love listening to music, drawing, painting, reading novels and newspapers to keep up with latest events.