Jacqueline Gee

15 Austen Way, Crook, County Durham, DL15 9UT
07501 409417
jackiegee@live.co.uk

Personal statement

An educated, informed and competent person with a variety of experience gained while operating within the transport and removals sector with a track record of delivering the right products, in the right quantities, to the right location and at the right time. I am organised, process driven, and have the ability to develop efficient procedures. As a proven leader I am able to quickly establish clear expectations from junior staff, and do this by demonstrating high standards of work practices and having a safety conscious attitude. A competent, organised individual with extensive skills and experience in organising and maintaining office systems. Goal driven and pro-active, using own initiative in prioritising of tasks, ensuring timeous execution. Committed and enthusiastic, embracing change and new challenges. Seeking an administrative role within a reputable company in a pleasant working environment. Since my family business was sold, I have attended college and tried other avenues of employment but my heart is in Transport where I feel I can reach my full potential.

Key Skills

⦁ Good verbal and written communication skills on all levels
⦁ Strong administrative and analytical skills
⦁ Multi-tasking and prioritising of tasks
⦁ Consistency and accuracy, paying attention to detail
⦁ Sound working knowledge of Microsoft word, excel, power point, outlook and sage
⦁ Staff appraisals
⦁ Time management – methodical, pro-active planning and coordination of tasks and events
⦁ Tactful and discrete, maintaining confidentiality
⦁ Results and goal orientated – requiring minimal supervision
⦁ Excellent team player – friendly and approachable
⦁ Transport operations – Vehicle maintenance
⦁ Great problem solver

Employment History

Matthew Clark Ltd – Operations Administrator/Transport Co-ordinator 2017 – Present
⦁ Overseeing the day to day operations within the depot.
⦁ Giving drivers a full debrief, including tacho analysis using FTA Vision.
⦁ Responsible for preparing information for KPI reports to be used by the relevant departments.
⦁ Primary key holder with call out responsibilities.
⦁ Assist the Depot Manager as required and provide cover to any office staff.
⦁ Ensuring all vehicles are properly maintained and serviced by liaising with fleet hire agencies and preparing a weekly schedule of vehicles needing Service / MOT and Defects.
⦁ Being the first point of contact to crews and any sub-contractors.
⦁ Maintaining accurate administration records including staffing records and updating computer systems regularly.
⦁ Resolving issues as they arise including vehicle breakdowns, vehicle and staff accidents, staffing issues and any customer and/or delivery problems.
⦁ Monitoring drivers and Tracking vehicles using microlise.
⦁ Ensuring company compliance of all relevant road traffic acts and EC regulations currently in force including driving hours. Ensure compliance with ‘O’ Licence compliances.

Private Support Worker (Direct Payment Scheme) 2016 – Present
⦁ Communicating with key agencies & service providers in the local community.
⦁ Washing, bathing, bed bathing and showering patients.
⦁ Teaching life skills – road safety, use of public transport, cooking.
⦁ Taking clients on shopping trips.
⦁ Preparing meals snacks and drinks for clients.
⦁ Administering medicines to clients.
⦁ Completing of essential paper work.
⦁ Speaking to family members on behalf of clients.
⦁ Ensure the security & safety of the home is maintained at all times.
⦁ Taking clients to social events, appointments and places of worship.
⦁ Cleaning, Changing and general care of the client’s tracheostomy tube.

Northumbria Blood Bikes (Shift Co-Ordinator – Voluntary) 2015 – Present
I was tasked with answering calls from hospital staff to coordinate the safe transport of emergency hospital supplies.
⦁ Providing advice, information and assistance to callers.
⦁ Attempting to resolve all enquires on first contact with the caller.
⦁ Making sure that all telephone calls are answered promptly.
⦁ Dealing with a customer’s queries, requests, orders or complaints.
⦁ Involved in processing jobs, forms and applications.
⦁ Accurately recording details of calls and issues on logging software.
⦁ Having a professional and courteous manner at all times.
⦁ Identifying and escalating jobs including Urgent and Emergency calls.
⦁ Taking ownership on all calls and queries answered.

Private Personal Carer 2012 – 2016
Helping service users to remain in their own homes by providing the support and care needed to help them achieve maximum independence. Responsible for providing a high standard of care provision during early mornings, evenings, weekends and Bank Holidays.
⦁ Offering personal care, preparing meals, cleaning and helping with shopping trips.
⦁ Administering medication and arranging medical appointments.
⦁ Helping service users with mobility problems including incontinence.
⦁ Making & changing beds, tidying rooms and emptying commodes etc.
⦁ Providing advice and emotional support to clients.
⦁ Setting tables and trays and also taking clothes to the laundry.
⦁ Assisting with getting up in the morning, dressing, undressing washing & bathing.
⦁ Assisting with activities such as reading, writing, hobbies and recreations.
⦁ Reporting to supervisors any changes in the health / circumstances of service users.
⦁ Helping the service user to look after their own health.
⦁ Transporting service users to local amenities.

Jackie’s Fairydust Cakes (Self-Employed) 2007 – 2012
Working from home, ensuring high quality to customer requirements
⦁ Mixing ingredients for dessert recipes.
⦁ Measuring and mixing ingredients according to recipes.
⦁ Cleaning bakery utensils, equipment, and the general work area.
⦁ Ensuring that all products are consistently baked to the highest standards.
⦁ Making a wide variety of icings and fillings from scratch.
⦁ Bending, lifting and reaching repeatedly in a confined space for extended periods of time.
⦁ Maintaining accurate and up-to-date bakery administrative records.
⦁ Weighing ingredients with a digital kitchen scale.
⦁ Using weights and measures to weight the correct amount of ingredients for recipes.

Gee’s of Gateshead – Removals & Storage (Sole Trader) 1997 – 2007
⦁ In charge of the day to day operations of the transport department.
⦁ Efficiently managing a team of drivers and vehicles, being the first point of contact for all drivers.
⦁ Ensuring company compliance of all transport policies, legislation and procedures to do with tachographs.
⦁ Making sure that all transport fleet vehicles are properly maintained and service.
⦁ Arranging for the induction and training off all new staff.
⦁ Developing and nurturing customer relationships.
⦁ Maintaining accurate administrative records.
⦁ Giving drivers a full debrief, including tachograph analysis, Organising vehicle checks.
⦁ Identifying operational issues, potential problems and opportunities.
⦁ Completion of tenders and customer quotations including follow up enquiries.
⦁ Resolving and managing queries and complaints courteously and efficiently.
⦁ Responsible for all H&S investigations.

Professional Experience

⦁ Able to operate effectively in a high volume service driven transport operation.
⦁ Possessing a good understanding of all relevant legal compliance and fleet controls.
⦁ Experience of Budgets and Financial controls.
⦁ Knowledgeable in all process compliance areas including; Legislative, Productivity, Quality and Service.
⦁ Comprehensive understanding all of areas of the supply chain.
⦁ Full understanding of transport operational systems.
⦁ Operators background and hold an Operators National Road Haulage CPC.
⦁ FTA Vision Training.
⦁ First Aid Trained.
⦁ Strong record of achievement in transport to date.
⦁ Experienced people manager.

Education

2017
Online Diploma in Operations Manager Certificate

2017
FTA Vision Training

2017
Level 2 First Aid Certificate

2016
Advanced Online First Aid Certificate

2014
BTEC Level 2 Warehouse & Storage

2014
Reach & Counter Balance FLT Certificate

2012
Food Safety & Hygiene

2011
British Sign Language Level 1 Certificate

2011
First Aid Certificate

2011
Level 3 National Diploma Certificate in Supporting Teaching and Learning in Schools

2010
Level 2 Certificate in Supporting Teaching and Learning in Schools

2009
BTEC Level 1 Cake Decorating

2005
Health & Safety/Fire Safety at Work

1999
RSA Information Technology Level 1, 2 & 3

1998
City & Guilds Operators CPC National Road Haulage

1993
City & Guilds Quality Assurance Level 1

1992
GCSE English, Mathematics, Science, History, Geography, Home Economics Grade C’s

Additional Information

Enjoy reading, walking, gardening, cooking, charity fundraising and volunteer work.
Full UK drivers licence and Full UK motorcycle licence

References

References are available upon request.