A proactive, customer-focused candidate with successful sales experience and a positive, confident approach.
Well-developed skills in forming trusting relationships with customers as well as quickly reacting to their needs
and presenting the most apt products and services. Able to work well both in teams and on own initiative, with a
proven record of contributing to process improvements. Resilient and confident, and works well under pressure.
2017 – 2021
MISS HANA AKHTAR
370 Dunstable Road, Luton, Bedfordshire, LU4 8JT ◆ 07398898807 ◆ hana92916@gmail.com
EDUCATION
University of Westminster
BSc (Hons) Psychology: Expected Result 2:1
Gained a strong understanding of psychological principles and research techniques, and developed a range of skills including precision in lab reports and fluent essay writing.
 Developed skills in both quantitative and qualitative research methods and proficiency in using SPSS.
 Managed a group project with fellow students and delivered a formal presentation on our findings which
received a high 2:1 grade and excellent feedback.
 Relevant modules include: Developmental Psychology; Biological Psychology; Personality and Individual
Differences; Statistics and Data Analysis; Group Working and Communication.
2015 – 2017 Luton Sixth Form College
A Level: English Language (B), Applied Law (Distinction), Arabic ABC Language (A) AS Level: Religious Studies (C)
2010 – 2015 Challney High School
GCSEs: 9 (2A, 3B, 2C’s) Including Maths and English
SKILLS
 Teamwork
 Excellent organisational and analytical skills  Time management
WORK HISTORY
 Microsoft proficiency
 Bilingual communication
 Problem solving
 Bilingual – Fluent in English, Urdu, Arabic
(conversational).
May 2019 – January 2020
Retail Sales Assistant (Doll Beauty)
TOPSHOP, Milton Keynes
 Processed sales, exchanges, and refunds on a daily basis.
 Made sure the shop floor was free of obstacles.
 Helped customers made purchasing decisions by offering suggestions.
 Handled customer queries face-to-face and on the phone.
 Worked well under pressure; especially during the holiday periods when the store was at its busiest.

June 2018 – May 2019 Sales Associate (Chanel)
SELFRIDGES & CO, Greater London
 Achieve individual sales targets by demonstrating a passion for the product, our brand and its values
 Introduce our collection to clients with confidence and ease
 Engage with our customers to the highest standard, exceed their expectations by going the extra mile and
building strong customer loyalty
 Build and maintain repeat clientele by utilizing the stores client book
 Demonstrate products and provide makeovers
February 2016 – Present
Freelance Makeup Artist (Business) Shaneeq Bridal Hair & Makeup Academy
 Performing party makeup looks on clients.
 Taking notes, scheduling meetings and training sessions.
 Organising, maintaining diaries and making appointments.
 Taking bookings from clients all across the Country and abroad
Attended the Fenty Beauty Makeup Launch in Nottingham – 26/07/18
Makeup Masterclass with Marc Jacobs at John Lewis, Birmingham – 16/11/17.
 Teaching students Make-up application techniques including how to bronze, contour, highlight, apply blush correctly and a soft smoky eye and evening look.
 Make-up application techniques including how to bronze, contour, highlight, apply blush correctly and a soft smoky eye and evening look.
 Supplying attendees with complimentary goody bags including £50-£80 of Marc Jacobs Beauty Products.
February 2019 (currently) volunteering as a Nursery Assistant for Six weeks.
July – September 2018 – (For 2 months, once a week) Volunteered at a mental health ward in UCH. June – September 2017 – Volunteered at Blue Cross for pets (3 months).
March 2014 (2 week work experience)
Nursery Assistant, Kiddies Kingdom Main Duties:
 Plan and supervise activities.
 Help children to learn numeracy skills through activities like counting games, etc.  Read stories to develop children’s language skills.
 Take children on outings.
 Observe children and make notes for use in reports.
 Make sure the children are safe at all times (safeguarding).