Fraser Osborne
Chapelhall
fraser0813@hotmail.co.uk
07880617135

WORK EXPERIENCE

Home Delivery Diver
Tesco
May 2017 to December 2017
Duties: Multi drop delivery of groceries and beverages, loading and unloading vehicle, targeted to deliver within a limited timescale, ensuring all deliveries are accurate, using handheld PDA to contact customers, excellent customer service at all times, completing vehicle walk round checks and reporting any defects.

HGV Multi Drop Driver
AM2PM Recruitment
December 2016 to May 2017
Duties: Various HGV Multi Drop assignments.

HGV Multi Drop Driver
Driver Hire Recruitment
October 2016 to December 2016
Duties: Various HGV Multi Drop assignments.

HGV Recovery Driver
RSAAR
December 2015 to August 2016
Duties: Uplifting and Delivering repaired customer vehicles as well as courtesy cars within agreed timescales. Highlighting any defects that are identified during the loading and unloading of customer vehicles and courtesy cars and informing line manager. Communicating with the customer over the telephone as well as having communication with the customer service team.
Completing paperwork on delivery and collection of vehicles ensuring accuracy at all times.
Taking digital pictures of vehicles. Other duties include cash and credit card transactions as well as booking vehicles on/off site and completing vehicle walk round checks and reporting any defects.

HGV Multi Drop Driver
Driver Hire Recruitment
July 2015 to December 2015
Duties: Various Multi Drop assignments.

HGV Delivery Driver
JBD Tritec
May 2015 to July 2015
Duties: Delivery driver delivering and collecting a variety of steel and ferrous metals, and plant equipment all over Scotland, loading & unloading vehicle, ensuring all deliveries and collections are accurate. Completing vehicle walk round checks and reporting any defects found, ensuring vehicle is correctly loaded in line with regulations. Completing paperwork on delivery and collection ensuring accuracy, liaising with managers on each site, planning routes, prioritising collections and deliveries.

HGV Multi Drop Delivery Driver
Menzies Distribution
April 2015 to May 2015
Duties: Multi drop delivery of newspapers & magazines, collecting pallets of newspapers from news printers, loading & unloading vehicle, using handheld scanner, ensuring all deliveries were accurate. Completing paperwork on delivery. Completing vehicle walk round checks and reporting any defects.

Customer Service Advisor
Teleperformance
March 2015 to April 2015
Duties: Taking incoming calls from clients, booking call back and face to face appointments. Other duties include, dealing with general customer enquiries, complying with data protection.

Customer Service Agent
Esure Insurance
July 2014 to November 2014
Duties: Taking incoming calls from clients and fellow insurance companies, amending and renewing client policies, up selling optional extras to clients that meet their requirements.
Other duties include, dealing with general client enquiries, processing payments and refunds, liaising with numerous departments internally and externally as well as complying with strict FCA guidelines and data protection at all times.

Admin Asst
National Savings & Investment Bank
March 2014 to July 2014
Duties: Processing client account applications ensuring accuracy and compliance procedures are adhered to, working to targets set out by line management, checking client applications for any discrepancies or duplications, typing all correspondence to clients, printing, scanning and photocopying client documents, adhering to strict data protection procedures at all times.

Admin Asst
Barrhead Travel
September 2013 to March 2014
Duties include answering telephone calls from customers, issuing tickets for package and tailor made holidays as well as keeping ticket and confirmation reports up to date and filing old and current customer files. Processing and reconciling invoices received and checking charges were accurate, processing payments, general administration tasks.

Sales Assistant
2009 to 2009
Customer service, operating till, cash handling, maintaining displays, stock replenishment and keeping the store clean and tidy at all times

Warehouse Asst
Argos
2008 to 2009
Loading and unloading orders and deliveries, dealing with customer orders, picking orders and placing items into the correct location for dispatching, problem solving, health and safety, manual handling and keeping a safe working environment.

Delivery Driver
Domino’s Pizza
2008 to 2008
Multi drop delivery of hot food and beverages, targeted to deliver within a limited timescale, ensuring all deliveries were accurate, dealing with cash on delivery, excellent customer service at all times, dealing with any complaints and enquiries.

Production Assistant
Harper Collins Book Publishers
2005 to 2005
Working on production line, picking orders, sealing goods, labeling goods to be dispatched to the customer, manual handling, health and safety, keeping a safe working environment.

Inside Sorter
Royal Mail
2004 to 2005
Loading/unloading mail bags into the correct locations, manual handling, health and safety, keeping a safe working environment, sorting mail into correct postcode areas, identifying suspicious packages, reporting damaged items to the correct manager and placing it into the correct location, promoting confidentiality and security of people, stock and mail items.

HGV Multi Drop Driver
Driver Hire Recruitment
January 2018

EDUCATION

HND in Business
City of Glasgow College
2011 to 2013

SKILLS

CUSTOMER SERVICE, RECEPTIONIST, RETAIL SALES, EXCELLENT CUSTOMER SERVICE SKILLS

ADDITIONAL INFORMATION

Key Skills

• Friendly and approachable, able to communicate effectively at different levels
• Takes pride in doing a job well
• Conscientious and reliable, with excellent timekeeping
• Excellent customer service skills
• Full UK Driving Licence
• Digital Tachograph
• Driver CPC
• Hiab Qualification