MUSUMBA EDWIN ODHIAMBO
P.O BOX 607-00517 NAIROBI
cell: +254721712255 ▪ email: moedwine@gmail.com ▪
Objectives
I am a 34-year-old Kenyan BCE driver who uses his skills to the best in tackling day to day challenges at
work. I am a team player and a self-starter with an ability to produce quality results in a demanding
environment with motivation and commitment to the highest professional.
Skills
▪ I do possess long-distance driving skills of vehicles of up to 10 wheels or 10 tons with an ability
to train and drive 40tonnes.
▪ I have an ability to work in a multicultural environment as the one I worked in at Management
Development Centre of Central Bank.
▪ I possess strong organizational, interpersonal, analytical and communication skills which I utilize
in enhancing teamwork and making sure that the organization’s goals are met on time.
▪ I am good at articulating and persuading while negotiating terms with both external and internal
clients.
Experience
Customer Experience Executive, October 2017 to date
Safaricom PLC
▪ Ensure the timely resolution of 1st level support related issues at the contact center by attending
to customers’ issues and queries .
▪ Collecting, confirming and updating client information on CRM , recording and following up on
general queries and complaints.
▪ Delivering superior customer service at each point of interaction with the customer & responding
promptly to customer issues within agreed SLAs (Service Level Agreement).
▪ Managing incoming calls and customer queries, providing appropriate solutions and alternatives
within the time limits.
▪ Effectively managing existing and new accounts through improved customer experience by
managing end to end process and ensure compliance to service agreement requirements.
▪ Keeping records of customer interactions, processing customer accounts and writing reports at
the end of the shift.
▪ Resolving client’s complaints by clarifying the customer’s complaint, selecting and explaining
the best solution to solve the problem; expediting correction or adjustment.
Training:
BCE driving license acquired in 2010 at Helts driving school Nairobi.
Education
▪ Diploma in Business Science (Banking and Financial Services) at Kenya School of Monetary
Studies from Jan 2010 to April 2012.
▪ Certificate in Banking and Finance at Kenya Institute of Bankers from Jan 2010 to date as a
member.
▪ Kenya Certificate of Secondary Education with a qualification of B minus at Malanga Mixed
Secondary School from 2002 to 2005.
Hobbies and Interests
▪ I love technology especially one that deals with computing and motoring.
▪ I also love travelling and networking.
References
Caroline Langa
Team-Leader, Customer Operations, Eldoret Call Centre.
+254721551373
clanga@safaricom.co.ke
Mrs. Karumba Rose
Former BOO, Hurlingham and Embu Premier Life Centre, Barclays Bank
+254 710217132
karumbarose@gmail.com
Mr. Wameyo Patrick
Financial Coach and Lecturer at KSMS,
+254 723786362
coach@financialacademy.ke
Certification
I, the undersigned, hereby certify that to the best of my knowledge and believe, this bio data correctly
describes my qualification and experience.