Craig Copland
East Kilbride
ccopland74@gmail.com
07887727770

WORK EXPERIENCE

Bus Driver
Stagecoach – Kilmarnock
September 2009 to Present
Achievements and responsibilities:
• Hitting KPI’s for safe end efficient driving
• Deliver high levels of customer service across all age groups
• Good time management to deliver accurate timetables for the public
• Accurate money handling skills

Security Officer
GlaxoSmithKline – Irvine
March 2009 to September 2009
Achievements and responsibilities:
• Presenting a professional and friendly first impression of the company to all visitors and clients
• Managing incoming phone calls and mail
• Assessing all incoming and outgoing deliveries to the plant
• Daily health and safety checks of main and out buildings
• Liaising with transport police with the use of the weigh-bridge to assess HGV safe driving loads

Store Manager
JJB Sports – Glasgow
October 1994 to March 2009
Achievements and responsibilities:
• Starting off as a Warehouse Assistant I worked my way up the ladder to Superstore Manager
• Delivered outstanding customer service through multiple positions
• Achieved sales and service targets and consistent KPI’s
• Managed large retail warehouse to high productivity and merchandising standards
• Great communication skills
• High levels of training and coaching delivered

EDUCATION

Maths, English, Geography, Technical Drawing, Physical Education.
Largs Academy
1986 to 1990

SKILLS

CUSTOMER SERVICE, RETAIL SALES, TIME MANAGEMENT, EXCELLENT COMMUNICATION SKILLS

ADDITIONAL INFORMATION

A conscientious and hard working individual who has shown loyalty and commitment in every position I have held. I have worked in retail from warehouse level up to flagship Store Management over a 15 year period and delivered outstanding results. I have also crossed over into security and currently have over 9 years driving experience with my current employer. I am now looking to continue my passion for driving by moving into HGV as I have gained my Class C+E Licence, I believe with my customer service experience I will be an asset to any logistics company.

Key Skills

• Excellent communication skills across multi channels.
• Great time management.
• High levels of customer service delivered throughout my career.
• Excellent organisational skills across various industries.
• Quick learner and can easily adapt to new ways of working and surroundings.