Professional Summary

Results-driven finance and customer service professional with over two years of diverse experience in financial operations, administrative support, and office management. Known for excellent customer service and persuasive communication skills, often praised by clients and colleagues alike. Proven ability in handling client invoices, credit control, and volunteer management. Skilled in Sage, Tally, QuickBooks, and Microsoft Excel. Committed to enhancing customer satisfaction, streamlining workflows, and achieving organizational objectives with high accuracy and efficiency.

Work History

F&B Associate

St. James Court Taj – London
07/2024 – 09/2024

• Served as an Order Taker in In-Room Dining (IRD), handling guest orders accurately and ensuring timely service.
• Delivered high-quality food service, ensuring all dietary requirements were met.
• Enhanced guest satisfaction through proactive service and attentive food handling.
• Maintained cleanliness and operational standards, achieving positive guest feedback.

Back of House

Nandos – London
12/2023 – 07/2024

• Provided exceptional service, managed transactions, and resolved issues with team collaboration.
• Ensured smooth operations, consistently meeting customer satisfaction benchmarks.

Assistant Manager

Scope UK – London
02/2023 – 05/2023

• Led daily operations and managed a team of 3, increasing profits by 4%.
• Expanded customer base by 5% and met monthly donation targets.

• Directed volunteer recruitment and conducted financial transactions, maintaining financial accuracy.

Accounts Assistant

Solitaire Foods – India
06/2020 – 10/2022

• Processed client invoices and credit notes, streamlining sales ledger processes.
• Conducted reconciliations for over 1,300 transactions monthly, reducing outstanding invoices by 56%.
• Managed payroll, resolved invoice disputes, ensuring timely payments and 95% customer satisfaction.
• Enhanced reporting by compiling financial reports and improving workflow by 6%.

Head of Marketing

Altiora EMS – India
09/2018 – 08/2019

• Developed marketing strategies for events, increasing attendance and revenue.
• Recruited, trained, and managed a marketing team, ensuring successful execution of campaigns.
• Raised over £14,750 through organized events and managed volunteer engagement.

Skills

• Financial Reporting • Sage Accounting • Microsoft Excel

• Customer Service • Payroll Processing • QuickBooks

• Bank Reconciliation • Invoice Preparation • Team Collaboration

• Analytical Skills • Multitasking

Education

Master of Science in Accounting and Finance
Anglia Ruskin University – Chelmsford
01/2023 – 05/2024

Bachelor of Business Administration in Management
Lovely Professional University – Phagwara, Punjab
08/2017 – 08/2020

Certifications

• Advanced Excel Certified, Sidhu Infotech
• Tally Certified, CACMS
• QuickBooks Certified, CACMS
• Sage Business Cloud Accounting Certified, Anglia Ruskin University