CHAD OSBOURNE
07828987661 | osbourne.chad@gmail.com

Professional Summary
Highly motivated and adaptable professional with a proven track record in operational excellence and customer service. Equipped with strong problem-solving skills, exceptional attention to detail, and a collaborative team spirit. Demonstrates the ability to excel in dynamic environments while consistently delivering results. Now seeking to leverage my experience in logistics, operations, customer engagement, and sales to contribute to an organisation’s success.

Professional Experience

Sales Representative | Vertex Organisations
January 2025 – Present

Actively promote and sell company products, consistently meeting sales targets.
Cultivated strong relationships with clients, resulting in a 15% increase in repeat business.
Managed product inquiries and provided tailored solutions to meet client needs.
Assisted in sales strategy development, leading to a 10% growth in sales within the first quarter.
Warehouse Operative | Challenge TRG
February 2024 – December 2024

Increased order fulfilment accuracy to 98% by refining picking and packing methods.
Conducted weekly inventory audits, reducing stock discrepancies by 15%.
Ensured 100% compliance with health and safety regulations, earning audit recognition.
Optimised team workflows, improving dispatch efficiency by 10%.
Warehouse Operative | DPD
May 2023 – January 2024

Operated Warehouse Management Systems (WMS) to track and process orders efficiently.
Improved shipment handling times by implementing best organisational practices.
Actively participated in team briefings, contributing workflow optimisation ideas.
Warehouse Operative | Amazon
September 2022 – March 2023

Processed an average of 150+ orders daily, maintaining high speed and quality standards.
Identified operational bottlenecks, reducing processing time by 8%.
Maintained equipment and workspaces, ensuring operational safety and efficiency.
Cashier | Primark, London
November 2021 – August 2022

Delivered exceptional customer service, achieving a 100% positive feedback score.
Balanced tills accurately and prepared cash deposits with zero discrepancies.
Assisted in visual merchandising efforts, increasing sales during peak seasons.
Supported loss prevention initiatives, reducing inventory shrinkage by 12%.

Technical Skills
Inventory Control, Order Fulfilment, Microsoft Excel.

Soft Skills
Team Collaboration, Problem-Solving, Attention to Detail, Customer Service.

Education

A-Levels | Engineering & Business
South Bank UTC, London – June 2022

GCSEs | City Heights
August 2020 | Subjects: Maths, English Language, Science, Sports Studies

Certifications
NCFE Level 3 in Cybersecurity
Full UK Driving License (Category B)

Achievements

Reduced stock discrepancies by 15% through diligent inventory checks.
Achieved a 98% accuracy rate in order fulfilment across multiple roles.
Recognised as a top performer during internal safety audits at Challenge TRG.