Bile Mohamed
2 Hamm Walk, Edrington Birmingham B23 7BJ

Mobile Number: 07951497420

E-mail: bile_mohamed1@hotmail.com

Personal Profile
I am a confident and hard-working individual, capable of working as a motivated team member or independently, using my own initiative. Can demonstrate excellent teamwork, with the ability of approaching any task making most obstacles a positive outcome and achieving all objectives in due time.

Employment History
October 2021 – November 2022                                 FedEx Logistics

Courier/Driver

·       The physical loading and unloading

·       sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling and etc.

October 2014 – October 2020                                 DHL International

Warehouse Operative

•       Sorting parcels and placing them in the appropriate cage

•       Checking details and addresses on labels to ensure that they are correctly sorted

•       Responsible for KPI’s ensuring the efficient and timely pick of goods as directed

•       Tipping and loading vehicles

•       Ownership of all relevant documentation associated with the role

•       To accurately receive, assemble and load customer orders

•       Adhere to Health & Safety regulations and processes

April – September 2014/15                         Edgbaston Cricket Ground (Seasonal)

•       Catering Assistant/Host

•       Helping customers around the Cricket ground

•       Required to work behind bar/kiosk on match days e.g. Ashes 2015

March 2013 – July 2014                                        British Car Auctions

Call Centre Agent

•       Working as part of the inspections team

•       Dealing with inbound & outbound calls

•       Making outbound calls to customers to book in their vehicle Inspect and Collect (target 100 calls a day)

•       Receive inbound calls from customers for general queries or to make bookings (average 50 a day)

•       Data inputting on systems for agreed booking details

•       Calling customers to book vehicle inspections

•       Confirming availability

•       Emailing confirmations

•       Taking payments for any damage that the customer may have caused to a vehicle

•       Answer incoming calls promptly and professionally

•       Remain proactive and priorities workloads and to meet required lead times

•       Produce reports as required using appropriate software.

•       Check and maintain an efficient filing system.

•       Resolve any customer complaints

September 2012 – June 2013                              Amazon Warehouse

Warehouse Operative

•       Handling a full range of goods.

•       Pick our customer orders ensuring a high level of quality and productivity.

•       Lifting and moving products up to 23kg in weight.

•       Working on a secure mezzanine at a height of between 9 to 12 meters.

May 2011 – May 2012                                           Footasylum (Part Time)

Customer Service

•       Amazing customer service is a fundamental part of the role. Each customer should leave our stores having had a great experience.

•       Uphold company standards in all areas from loss prevention to health and safety, with everything in between

•       Participate in the delivery of new stock to the store, whilst keeping the back areas clean and tidy

•       Support the store team with a positive approach to merchandising and housekeeping tasks

June 2010 – December 2011                                    DPD

Warehouse Operative/ Customer Service

•       To handle parcels within the specified parcel definition, either manually or mechanically as directed by the Shift Manager

•       To use the available equipment to complete security checks

•       To ensure that available equipment is in full working order and report any faults if required

•       To monitor and prevent damage to goods and to inform a Shift Manager where damage is identified

•       To monitor and prevent damage to vehicles and machinery and to inform a Shift Manager where damage is identified

•       To implement the Health and Safety Policy, ensuring and maintaining a safe working environment at all times

•       To implement the Security Policy ensuring and maintaining a secure passage of goods for the customer

•       Carry out such other duties as may reasonably be requested by the Management or the Shift Manager

Education & Training
January 2023                           PR Training

•       HGV Class 1

•       Driver CPC

Sept 2013 – June 2015             ICE Academy Smethwick

•       HND Creative Media Level 4-5

Sept 2010 – July 2013              South Birmingham College

•       Business, Media and Management Level 2 – Merit

•       Business, Media and Management Level 3 – Merit, Merit & Pass

Hobbies & Interests
·       Active member of the gym and fitness classes

·       Enjoy hanging out with friends and family

·       Travelling the world and exploring new things

·       Learning new skills and cultures

Key Work Skills/Achievements:

·       Responsible

·       Organised

·       Energetic

·       IT Literate

·       Working Alone

·       Communication

·       Disciplined

·       Customer Service

·       Manual Handling Certificate

·       First Aid

References
·       Available upon Request