HSBC Private Bank (London)Jul 2018 – Present
CSEM Business Analyst – Remediation Project

Constructed a project plan for the remediation of the exit function between the UK & Channel Islands; utilised the SME knowledge gained in the previous year in the Operationally Effective Role in CSEM. This project plan was also presented and signed off by senior management.
Created a project road map on MS Visio with seven swim lanes and key milestones through a timeline. This allowed the tracking and redistribution of tasks and processes to meet key project milestones.
Managed the day-to-day remediation project; prioritising tasks, minimising the risk to the bank and consistently meeting targets.
Solely undertook a data migration project of 2500+ individual clients; exploited Excel functions to ensure there were no duplicates, the highest risk category was used, and the migration was done in the most efficient way possible.
Demonstrated strong communication skills in creating a dialogue between the front office, cross line of business and cross border communication to strategise aged and complex cases; this eventually removed them from the HSBC book and mitigated any risk.
Performed Quality Checks for the BAU team and provided MI reports to HSBC Global – a key part of ensuring the past work of running CSEM as an operationally effective line of business.
HSBC Private Bank (London)Jul 2017 – Jul 2018
CSEM Business Analyst – Operational Effectiveness Project
Managed the day to day running of the CSEM process – being the main point of contact for any queries regarding the book, new exits/retain clients, and being the SME on the process. Ensured SLAs were met, that client interaction is consistent with HSBC policies and all stakeholders were updated with progress reports.
Laid out project scope & targets; progress updates of key deliverables, formulated plans and delivered changes within the business unit and ensured all deliverables were met on time with the most efficient use of resources.
Performed Gap Analysis on the business; addressed how the business unit can become more efficient, hitting SLAs more consistently and formulating plans on how we can close off these gaps.
Created and tailored MI reports after discussions with business heads; this MI was delivered to local governance committees as well as HSBC Global.
Liaised with stakeholders in the front office, offshore teams, governance committees and relationship managers across various projects; reconciled the business’s position on clients and identified where they sit within the HSBC risk spectrum.
Drove the running of various reports and performed strong analysis to clean up operations within the CSEM book. An example of this was discovering £0 account balances and open records on systems with findings yielded a 10% decrease in the overall population.

HSBC Private Bank (London)Oct 2016 – Jul 2017
Transaction Monitoring Analyst
Assessed the business’ appetite for risk and applied a risk-based approach to either escalate investigations to an UAR or SAR or disposition alerts if activity is not anomalous.
Used transaction monitoring systems e.g. Norkom; as well as other internal and external systems to track & mitigate potential suspicious activity from an AML, Anti Bribery & Corruption and suspicious activity perspective.
Wrote detailed reports with regards to client activity alerts, including detection scenarios, source of wealth, transactional analysis and report findings.
Worked under new global standards mandate within the transaction monitoring division and provided feedback to improve processes and streamlined alert generation.
JP Morgan Asset Management (London)Jul 2015 – Oct 2016
Lead Project Analyst (Compliance) – Fund Distribution Project
Investigated clients to ensure FCA regulations are met – assessed their holdings, prospectus, ownership, business model, jurisdictions & deal placing to perform compliance monitoring reviews.
Gathered MiFID II requirements from clients. Specifically this included suitability and appropriateness, firm governance, promotions, remuneration agreements and assessing discretionary managers on their fund selection processes.
Met strict deadlines coordinated with a range of teams across the bank to ensure they are respected. This also included a time & motion study to understand the length of processes – in turn allowing for more accurate planning.
Identified discrepancies with distribution agreements & due diligence on company; provided clients with an updated legal distribution agreement that accurately reflects their business with JPM funds.
Created training guides and ran training sessions for the transition from project work to a BAU process for sales executives & sales support.

Plus 500 (London)
KYC & AML Analyst
May 2015 – Jun 2015
RBS (London)
KYC CDD Analyst
Feb 2015 – May 2015
JP Morgan Private Bank (London)
KYC Remediation Analyst
Jun 2014 – Feb 2015
EDUCATION

Oxford Brookes UniversitySep 2012 – Jul 2015
BSc (Hons) in Business – Specialising in Economics
PolyU (Hong Kong)Sep 2010 – Jun 2011
Business foundation course
KEY SKILLS

Highly proficient with Excel (including macro programming) and the full MS Office Suite.
Strong knowledge of a wide range of financial products e.g. Funds, derivatives & private equity.
Excellent planning and foresight, recognising potential future problems and how to rectify them.