Aaron Chittock
Ebay Sales Manager – Self Employed
Doncaster
07871339885

I am an enthusiastic, self-motivated individual, heavily focussed on measurable success. I am able to assimilate information rapidly and set vision, goals and direction as well as strategies to fulfil those objectives. An excellent communicator, I am successful at building strong relationships and fostering loyalty. I have a positive attitude, which strengthens my ability to motivate others. I am a supportive team player with natural leadership abilities. I am bright and personable, driven by continuous development and improvement.

Career Aims

I would like to continue extending my experience in administrtion. I am interested in roles where I can utilise my people skills and deliver Value to my customers and business in a rapidly changing environment.

WORK EXPERIENCE

Ebay Sales Manager
Self Employed
2016 – Present
• Running an online ebay business selling trading cards worldwide.
• Buying, Sorting and listing cards.
• Answering questions and delivering a great customer service resolving problems for customers if item has been lost in the post etc.
• Packaging and posting all items in a timely manner as advertised on ebay.
• General administration work such as invoice keeping, ordering supplies and updating accounts on a weekly basis.
• Researching new and upcoming trading card sets.

Assistant Supply Chain Coordinator
ReFood UK Ltd
2012 – 2016
• In charge of managing and running 20 drivers rounds
• Driver schedule planning, adhoc customer collections, customer queries and solving any transport issues.
• Checking driver hours on a weekly basis and feeding back any relevant infringements and training.
• Booking in material for the AD plant and arranging the relevant transport and documents required.
• Producing and filing ABP records, bin control tracking and other general administration work.
• Providing a link between Commercial, Operational and Transport departments.

Transport Administrator
PDM Group Ltd
2012 – 2013
• Dealing with driver’s payments, journey planning, inputting daily/weekly round worksheets, bin tracking and other general administration work.
• Resolving manager queries and issues around journey costs, bin tracking and resolving customer service issues.
• Face to face and over the phone customer service dealing with drivers and customers.

Sales Advisor
Manpower
2012 – 2012
• Receiving incoming calls from customers interested in taking out telephone, broadband and TV services.
• Giving all customers correct information such as pricing, terms and conditions and contract length
• Always giving great customer service and up selling products/services where there was an opportunity.
• Working as part of a team in a fast paced environment to achieve team and personal targets.

Billing/Techincal Advisor
2011 – 2012
• Receiving incoming calls from customers with billing and technical issues with their TV service.
• Giving all customers great customer service and up selling products/services where there was an opportunity.
• Working as part of a team in a fast paced environment to achieve team and personal targets.

Call Observation Analyst
British Telecom
2008 – 2011
• Observing incoming calls from customers from all UK and Indian call centres
• Quality checking orders/compliance
• Analysing trends/problems
• Feeding back results to managers

Customer Service Apprentice
British Telecom
2005 – 2008
• Site support Administrator, dealing with advisor schedules, overtime requests, admin work for senior manager meetings and various different projects.
• Resolutions Team, dealing with high level customer complaints, calling customers back and resolving issues and problems.

SKILLS
Customer Service, Receptionist, Retail Sales

ADDITIONAL INFORMATION

Key Skills
Communication and Application of Number – Level 2

Other Qualifications
Technical Certificate – Customer Service Level 3
A/S Level AVCE Business Studies – Grade B
Certificate of Professional Competence (CPC) – Road Haulage – Acquired July 2015