Customer Data Visualization Delivery – VP

Customer Data Visualization Delivery
 
Global Technology Infrastructure (GTI) serves as the central provider of technology infrastructure to JP Morgan Chase.  Infrastructure Lifecycle Management’s (ILM) role is to optimize our customer’s experience. ILM is responsible for ensuring that GTI delivers an infrastructure lifecycle that is efficient, stable, high-quality and cost-effective.
 
This role directly reports to the Head of Customer Planning, Engagement and Experience within ILM. The position will include Customer Relationship Management across all the LOBs, driving further improvements in Forecast Analysis and Demand Planning discipline together with taking ILM customer reporting to a new level.  The position will include partnering with the LOB Infrastructure Leads plus Service Owners and Architects within the GTI organisation.
 
The Customer Data Visualization Delivery Lead is responsible for:

Management of all Customer Demand Planning and Reporting resources globally

Partnering with LOB counterparts and CIOs through regular session to manage the relationships and to gather information on our customers planned roadmaps and needs effecting demand

Utilising the Kinaxis Rapid Response application and associated golden data sources to drive increased focus on forecast and actuals analytics, reducing forecast error and assisting the Plant team in closing supply gaps through improved predictive modelling

Creating and maintaining the single source of customer reporting and KPIs for E2E GTI delivery thereby supporting the CX (Customer Experience) focus

Revolutionising the space to create a world class function through improvements in tooling, automation and process

Managing left-right interfaces with all members of the Customer Planning, Engagement and Experience management team

Partnering with key stakeholders including LOB Customer Leads, Service Owners, and GTI Solution Architects.The ideal candidate will have:

Experience of working in a customer-suppler environment, ideally in a customer role

Good understanding of what it takes to improve the customer experience

Expert in working with data and data reporting

Strong analytical skills and ability to use data to tell a story

Leadership, influence and negotiation skills with counterparts and customers at all levels including LOB Infrastructure leads to drive change

Working knowledge of functional supply chain solutions such as Demand Planning, Aggregated Supply Planning, Order fulfilment, Capacity Planning, Inventory Management

Broad technical background in distributed technologies

Experience of process/productivity improvement in the infrastructure space

Self-starter, strategic and creative thinker outlook coupled with delivery agent : generates ideas to drive forward, can see the end to end picture, delivers the vision

Team player track record and ability to form strong relationships with peers

Excellent communications skills, both written and spoken at all levels of the organisation

Excellent management skills, including problem solving, team management, negotiation, conflict resolution and working as part of both a global and regional team (matrix mgt)

Proven experience defining ,implementing and driving ever improving metrics that truly measure the performance of the team,  and demonstrate delivery of the improvements

Risk and controls experience within a technology organisation

Bachelor’s degree in related technical/business areas or equivalent work experienceOur Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You’ll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.
 
When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. 
 
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.