Corporate_GBDS_Operations Supervisor_601 Associate

Global Business & Document Services Workflow Controller (601, Associate)
 
Global Business and Document Services (GBDS) requires an Operations Supervisor (m/f) to oversee and ensure high quality Mail/Courier and Print production duties to meet the group’s targets and standards.
 
The Supervisor will ensure professionalism in all aspects of customer service, providing flexible and responsive assistance to clients and colleagues. The role requires a ‘can do’ attitude with a flexible approach and using own initiative to provide mail, courier and print solutions to internal clients, working as part of a team to support the GBDS operation and other tasks within GBDS.
The Operations Supervisor will be responsible for the day to day oversight and operational management of staff.
 
He/she will actively manage the team and operation to ensure work requests and volumes receive the correct manpower and processes are adhered to providing quality output without errors. The Supervisor will be the first point of contact for the local and GBDS Management team, providing regular updates and working together to escalate and manage any known or potential issues that may impact the team or operations.
 
Supervisor Key Skills
 
· Support performance development processes and meet with team to review business and personal priorities, development, training and coaching
 
· Promotion and management of an inclusive work environment, providing direct management oversight, guidance and development of employees, and teams, in line with the JPMorgan Chase Business Principles
 
· Measurement and reporting of key business metrics to influence decision making
 
· Develop key client partnerships locations, meeting clients on a regular basis to update on service performance
 
· Capturing and management of risk issues or incidents following the required escalation model and procedures
 
Supervisor Key Competencies
 
· To manage teams and lead by example, managing attendance, operational discipline and continuous improvement measures across the operation
 
· To document in a clear and concise manner when conducting shift handovers to maintain operational consistency across all shifts
 
· To provide management oversight and guidance on all operational procedures and operational workflows
 
· To ensure quality control prior to moving to production, and before delivery to the end user, providing experienced insight into quality management procedures
 
· To manage and oversee that production equipment is being used to the highest standards, in line with job specification or user specification
 
· To monitor and control the production workflow and the management of the workflow controllers to ensure efficient production management
 
· To manage, control and monitor inventory across the operation, maintaining metrics to manage wastage within the agreed tolerance for the operation
 
· Management of the process and control for mail and courier responsibilities that include:
 
· Management and compliance of x-ray scanning and supporting procedures for the operation
 
· E-mail, phone and face to face communications to respond to clients requests/questions
 
· Client focused approach and point of contact for the LOB’s, maintain and build business relationships
 
· Manage vendor relationships,
 
 Requirements:
 
· Able to demonstrate leadership, communication and people skills
· Excellent time management and organizational skills
· Good working knowledge of key Microsoft programs
· Experience with handling client requests/issues and managing products and service expectations
· Organized and efficient with self-motivation
· Managing change, process and staff development
 
About J.P. Morgan Chase & Co:
 
 
J.P. Morgan serves one of the largest client franchises in the world. Our clients include corporations, institutional investors, hedge funds, governments and affluent individuals in more than 100 countries. J.P. Morgan is part of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.1 trillion.  The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of clients and consumers under its JPMorgan and Chase, and WaMu brands.
 
J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package. J.P. Morgan is an Equal Opportunity Employer