Community Banker Essentials Banking (PF: 289264)

CWS

This
is a full time role. The working hours are Monday-Saturday 9-5. This is flexible so the candidate will only work 5 days a week.

As a
Barclays Customer Advisor, you’ll be the first point of contact for our customers, providing
expert advice on the products and services that are right for them. You’ll be
encouraged to grow in your role, and work in new innovative ways – and you can
expect the training, development and digital skills you need to deliver the
excellence our customers expect. There may also be the opportunity to assist
Customers with their everyday Banking needs through administering transactions
on the tills.
You’ll also be liaising with internal and external stakeholders on a regular
basis, to resolve queries and understand requirements in order to meet their
needs.

About
us:

Everyone in
our Personal banking team shares the same goal – to put our customers at the
heart of everything we do. We’re passionate about developing real
relationships, creating a personal experience for every single customer, and
using innovative digital tools and technologies to create the bank our
customers want.

As a
Customer Service Advisor, your main responsibilities will involve:                                        

• Delivering Innovative
Tailored Solutions and Exquisite Service by listening to our Customers. 

• Be aware of activities in
the Local Community by getting to know your Customers and acknowledging events.
Look to participate in local events by being the “voice” of Barclays
Bank. 

• Living by our values to
build and maintain our reputation for service excellence. 

• Displaying the Barclays
values whilst carrying out Customer transactions over the counter. 

• Developing and sharing your
knowledge with colleagues, to continuously improve our customer
experience 

• Understanding the customer’s
needs, dealing with queries and promoting the banks services. 

• Take the time to
understanding the customer’s needs and develop trusting relationships by
becoming the ‘Go To’ person whilst promoting the Banks products and
services. 

• Exceeding our customers’
expectations by tailoring solutions through great communication and building
strong rapport. 

• Showing a caring attitude
towards colleagues and customers by displaying a positive and friendly
attitude. 

• Acting on client prompts to capture
data, and making changes to accounts in line with agreed procedures across the
Service Centre.

As a Customer Service Advisor, your skills and qualifications
will include:

• A genuine desire
to provide an excellent service every time 

• A proven record
of excellence in a customer-focused role 

• The confidence
to make authoritative banking decisions that always put our customers
first 

• An excellent
level of attention to detail 

• Great
communication and influencing skills, and a collaborative, team-based approach
to work 

• Experience of
creative problem solving, and the ability to take the initiative to permanently
resolve potential issues

The Benefits:                                                                             

                                                                             
Our customers deserve the best. The same goes for our people. That’s why at
Barclays you’ll receive a range of benefits including a competitive salary,
flexible hours and all the tools, technology and support to help you become the
very best you can be.

Our Culture:

Everything we do is shaped by the five values of Respect, Integrity,
Service, Excellence and Stewardship. The values inform the foundations of our
relationships with customers and clients, but they also shape how we measure
and reward the performance of our employees. Simply put, success is not just about
what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate
professional and personal lives, if you have a need for flexibility then please
discuss this with the hiring manager.

Diversity:

At Barclays, we recruit based
on merit and are committed to promoting diversity throughout our organisation.