CIB Operations – Flow Marketing Support – Analyst

CIB Operations – Flow Marketing Support – Analyst
 
The successful candidate will join the Marketing Support team. The role will have extensive client interaction as well as opportunity to develop a deep understanding of products, internal systems, processes and support teams. Candidates will need to have a clear understanding of trade flow management and knowledge of the confirmation, settlement, P&L process would be advantageous.  Additionally, the Marketing Support/Client Service agenda is challenging and evolving as new products and systems develop. Candidates will be expected to play key roles in developing new process and opportunities.
This role will involve daily interaction with clients, middle office and operations groups globally as well as frequent interaction with technology and project delivery teams. 
 Primary Responsibilities include:

Day to day management coordinating all aspects of Operations Service delivery to the client.

Partnering with clients to understand business and service needs.

Validating client requirements versus service offered and implementing support processes.

Working closely with Middle Office managers to coordinate trade migrations and review control framework and procedures relating to the businesses involved.

Working closely with the Business (Desk Heads, Global and Regional Business Managers) to understand submission framework and issues and challenges of any projects.

Ensuring that all operations reconciliations and controls are cleared with no outstanding items in a timely manner.

Acting as escalation point for any service issues.

Ensuring all operational and technology issues are logged, monitored and progressed, with responsibilities and ownership cross location and cross product.

Fully understanding and communicating with clients surrounding client reporting/statements.

Fully owning the relationship with counterparts / clearing brokers / exchanges etc.

Responsibility for managing and maintaining client BAU activity (mainly T based).

Co-coordinating with downstream teams to ensure that all T+1 client exception capture / matching and trade input is captured.

Lifecycle event management (coupons, corporate actions, expiries etc).

Liaising with DCO team for management of  confirmation/settlement exceptions.

Developing solutions that support the client.

Rolling out functionality that promotes STP in capture of client information.

Managing maintenance of client service / reporting tools and UAT.

Maximising client leverage of self-service tools. Desirable Qualities/Competencies
 Builds Customer Loyalty & Confidence:

Responsive and value adding

Delivery orientated and closes issues

Sound judgmentDemonstrates Client Empathy

Knowledgeable

Understands the business and the client’s motivational drivers

Excellent communication skillsCommunicates Effectively

Excellent written and verbal skills

Networks to establish effective deliveryDemonstrates Stress Management Ability

Has perspective and can see issues and goals from different angles and levels.

Composure, listens and manages the conversation, offers support

Identifies the root causes and takes actionDemonstrates Excellent Team Working Skills and Personal Motivation

Quick learner, open approach, respectful

Energetic, self-motivated and can motivate others

Keen to initiate and try new smart working ideasReliable, Loyal and Professional

Takes ownership and demonstrates commitment

Etiquette, integrity and understands diversity Demonstrates Problem Solving and Organisational Skills

Anticipates, analyses, decisive and closes problems

Continually learns, from both an organisation and industry perspective

Continually improves the process 

Tracks issues and drives resolution

Escalates issues in a timely mannerQualifications

Degree Educated

Derivatives product experience specifically operational processing experience required

Client or IB middle office experience preferred

Understand Derivative confirmations and settlements

Minimum of 2 years experience 
 
About J.P. Morgan Corporate & Investment Bank
J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
 
About J.P. Morgan Chase & Co.
 
J.P. Morgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, J.P. Morgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about J.P. Morgan Chase & Co. is available at www.jpmorganchase.com.
 
JPMorgan offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan is an Equal Opportunity Employer.