CIB – Operations – Equity Derivatives Marketing Support Middle Office – Analyst – London

 
CIB – Operations – Equity Derivatives Marketing Support Middle Office – Analyst – London
 
JPMorgan Chase is a leading global financial services firm with assets of $2 trillion and operations in more than 50 countries. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity. The firm serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients.
 
Our Structured Products cover the full range of asset classes, including equities, credit, interest rates, currencies, commodities, funds and alternative investments.
These investments can provide different levels of principal protection, asset linked coupons, opportunities to hedge or diversify risk, access to markets that may be inaccessible and management of credit exposure. Our Notes, Certificates and Warrants are purchased by clients in locations across Europe and the Middle East including Switzerland, Austria, Germany, Italy, Luxembourg, UK and Scandinavia.
 
The role provides the opportunity to gain invaluable insights into Investment Bank Middle Office operations and related systems across a wide range of asset classes, with unique exposure to Front, Middle and Back Office teams and external agents.The successful candidate will be part of a team delivering Client support for the Equity Derivatives marketing business. The primary functions will focus on day to day interaction, facilitation and execution (pre/post) for client related activity.
 
The successful candidate will be employed as a Marketing support team manage. The role will have extensive client interaction as well as opportunity to develop a deep understanding of products, internal systems, processes and support teams. Candidates will need to have a clear understanding of trade flow management. Knowledge of the confirmation, settlement, P&L process would be advantageous.  Additionally, the marketing support/client service agenda is  challenging and evolving as new products and systems develop. Candidates will be expected to play key roles in developing new process and opportunities.
 
This role will involve daily interaction with clients, middle office & operations groups globally as well as frequent interaction with technology and project delivery teams. 
 
Primary Responsibilities include:

Day to day management coordinating all aspects of Operations Service delivery to the client

Work closely with the Business (Desk Heads, Global and Regional Business Managers) to understand submission framework and issues and challenges of the project.

Work closely with Middle office managers to coordinate trade migrations, control framework review and procedures relating to the businesses involved

Partner with client to understand business and service needs.

Validate client requirements vs service offered and implement support processes.

Ensuring that all operations reconciliations and controls are cleared with no outstanding in a timely manner.

Acting as escalation point for any service issues

Ensure all operational and tech issues are logged, monitored and progressed, with responsibilities and ownership cross location and cross product

Fully understand and communicate with client surrounding client reporting/statements

Fully own the relationship with counterparts / clearing brokers / exchanges etc

Responsible for managing and maintaining client BAU activity, (mainly T based)

Ensure and co-ordinate with down stream teams that all T+1 Client Exception Capture / Matching and trade input is captured.

Trade event management (default, corporate action)

Liase with DCO team for management of  Confirmation/Settlement Exceptions

Maintain key client facing support surrounding all outstanding activity

Develop automation solutions that support the client

Roll out functionality that promotes STP in capture of client information

Manage maintenance of client service / reporting tools and UAT

Maximise client leverage of self service toolsDesirable Qualities/Competencies
 
Builds Customer Loyalty & Confidence:

Responsive and value adding

Delivery orientated and closes issues

Sound JudgementDemonstrates Client Empathy

Knowledgeable

Understands the business and the clients motivational drivers

Excellent communication skillsCommunicates Effectively

Excellent written and verbal skills

Networks to establish effective delivery.

Demonstrates Stress Management Ability

Has perspective and can see issues and goals from different angles and levels.

Composure, listens and manages the conversation, offers support

Identifies the root causes and takes action

Demonstrates Excellent Team Working Skills and Personal Motivation

Quick learner, open approach, respectful

Energetic, self motivated and can motivate others

Keen to initiate and try new smart working ideasReliable, Loyal and Professional

Takes ownership and demonstrates commitment

Etiquette, integrity and understands diversity

Demonstrates Problem Solving and Organisational Skills

Anticipates, analyses, decisive and closes problems

Continually learns, organisational and industry.

Continually improves the process 

Tracks issues and organises.

Escalates issues in a timely manner
 
Qualifications

Degree Educated

Derivatives product experience specifically operational processing experience required

Client or IB middle office experience preferred

Understand Derivative confirmations and settlements

Minimum of 2 years experience
About J.P. Morgan Corporate & Investment Bank
J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
 
About J.P. Morgan Chase & Co.
J.P. Morgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, J.P. Morgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about J.P. Morgan Chase & Co. is available at www.jpmorganchase.com.
 
JPMorgan offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan is an Equal Opportunity Employer.