Associate, Client Services

The Team: You will join a very collegial and professional team where you will be able to gain broad knowledge within the financial world related to asset classes including Fixed Income, Commodities, and Equities.

The Impact: You will contribute to the team and company in a meaningful way. You will integrate into a group with high expectations and can expect to have a meaningful impact. Your position is critical as it is the link between the end-user and our products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, the Client Service Associate is a consultant providing best and most efficient ways for our clients to achieve quality results.

What’s in it for you: This position is a junior position working with multiple levels of the team. Due to frequent interactions with sales and product management, this is a highly visible role with potential for growth outside the department.

Responsibilities:

• Respond to inquiries for data feed clients
• Provide professional, timely, quality support of our feed based products
• Recording accurate and timely tracking of client issues within our Client Relationship Management system
• Documentation of newly found solutions and product updates
• Collaboration with internal teams across the organization to route client concerns, improvement requests and sales leads
• Staying current on existing and newly developed product offerings

What we’re looking for:

Basic Qualifications:

• Bachelor’s degree in Finance, Business, Accounting, Economics or educated by experience
• Knowledge of corporate accounting statements such as the income statement, balance sheet, and cash flow statement
• Excellent communication skills
• Advanced Excel / SQL  experience

Preferred Qualifications:

• Advanced degree such as MBA
• Knowledge of investments including private equity, public equity, fixed income, ETF’s, mutual funds, commodities, etc.
• European language a plus.Oh