Premier Communications Manager

Premier Communications Manager
 
As a Premier Communications Manager, you will deliver the customer communication strategy for Premier UK customers. You will deliver market leading end-to-end customer experiences across all challenges, ensuring consistency in tone and clarity of message. You will represent the Premier business in bank wide projects or initiatives that impact the Premier customer to influence the focus and outcome of those projects.
 
About us:

This role provides an opportunity to influence the way we communicate to over one million Premier Customers  and to manage communications across multiple channels.  The role provides exposure to stakeholders across multiple product and functions across Barclays UK
 
As Premier Communications Manager, your main responsibilities will involve:         
• Delivering the Premier communication strategy that drives, enable and supports key objectives to ensure we have meaningful conversations with our customers
• Leveraging and analysing marketing insight to provide creative and innovative solutions that deliver the customer communication agenda
• Identify channels of delivery that will optimise our proposition with Premier customers and drive commercial value and strong Net Promoter Score
• Updating line managers through regular reporting of communication strategy progress for Premier against target and collect required information to execute strategic vision
• Supporting creative and innovative thinking around defining ideas to support meeting customers’ needs
• Ensuring Premier colleague and customer impacts are known and considered and negotiate for project plans to be adapted to support the best experience for Premier
 
As Premier Communications Manager, your skills and qualifications will include:
• Proven ability to lead virtual teams to deliver projects and initiatives that cut across the organisation
• Experience of working at a strategic level; developing and introducing strategic initiatives
• Having the ability to challenge existing assumptions and ways of doing things
• Experience with innovative approaches to solve customer problems, in particular through the use of emerging digital technology
• Having the ability to interpret data to make sound business decisions
• Understanding of key financial/commercial business models across product/segment with a particular focus on the customer and profit and loss
• Demonstrating a detailed knowledge and understanding of prevailing customer expectations and practices in the market
 
The Benefits:   
Our customers deserve the best. The same goes for our people. That’s why at Barclays you’ll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.
 
Our Culture:
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.
 
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.
 
Diversity:
At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.
 
We will consider applications from job share applicants.
 
Ready to apply?
There are up to five stages to our application process:
1. Application: On your application we’ll ask for information like your contact details, education and work experience. You’ll also be required to upload a CV, so it’s a good idea to have it ready.
2. Online Assessment: We’ll then ask you to complete an online assessment exercise which we will send to you via email. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they’ll also provide you with some insight into what our roles entail.
3. Application Review: We will review your application along with your responses to the online assessment exercise. Depending on the type of role you are applying for, we may contact you to arrange a brief telephone interview to discuss your experience in more detail.
4. Interview: If your application is progressed, we’ll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we’ll provide some options and ask you to select your preferred timeslot.
5. Outcome: We will keep you updated throughout the process. If you attend an interview, we’ll be in touch within five working days of all interviews being completed to advise you of the outcome.
 
Visit our website for tips and advice on each stage www.jobs.barclays.co.uk/advice or click below to apply now.
 
We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.