Internal Audit Manager – Operational Services (LBG/0418/614236)

At Lloyds Banking Group, we hold a proud heritage of leading and adapting to change. We’re rapidly transforming into a digitally-led business on a massive scale, so we can better serve millions of customers. We need talented people like you if we’re to continue to innovate, collaborate and adapt to meet the ongoing digital needs of our customers. It means a big opportunity for you to be part of this ground-breaking transformation too.

Here in Group Internal Audit, we’re the third line of defence. Our vision is to become our best, by helping connect the dots across the organisation. We have a meaningful role to play in our business, providing guidance and assurance on the control framework.

You’ll join us as an Audit Manager within the Audit Transformation and Services, Global Payments team. As customers go about their daily lives, payments are key to everything they do. Global Payments are responsible for the Group’s payment processing, as well as significant aspects of our transactional and regulatory compliance and reconciliation activities. And in turn, you’ll deliver in line with the Audit plan, for this key business area.

We’re a team of skilled and experienced colleagues, trusted by our stakeholders, who challenge and educate the business. Would you like to join us, to make a real difference and influence at the very highest level?

This is an opportunity to gain exposure to senior business colleagues in Global Payments where you’ll assess critical processes, which support our payments infrastructure. You’ll use your deep understanding of controls and risks to provide reliable and independent assurance, on areas where operational resilience is considered a key risk.

Providing audit expertise, you’ll plan and execute risk based audits of varying scale and scope. And you’ll deliver these within defined time, cost and quality parameters.

Naturally, you’ll apply and champion the Group Audit methodology and standards. And you’ll stay ahead of audit best practice and the changing regulatory environment. As a Manager, you’ll develop, coach and motivate colleagues to build high performing teams that consistently demonstrate our group values. And you’ll contribute to the wider Audit team’s activities, to support us in becoming our best.

We’re looking for you to have:

• direct experience of working within a Global Payments function, or the internal Risk / Assurance areas that support them.

• a sound knowledge of payment products and the supporting operational processes.

• a demonstrable understanding of the operational and strategic challenges involved with managing key risks associated with payment products and process.

• examples of when you have previously assessed whether operational processes are ‘doing the right thing’ for customers. You’re an advocate of putting customers at the heart of things.

You’ll also have well-honed influencing and relationship management skills. And a proven record of using your project management and organisational skills to deliver against tight deadlines. Excellent analytical, presentational and communication skills are also critical.

In return, we can offer you our total dedication to your ongoing personal and professional development. As a valued member of our team, you’ll be supported to grow and advance through excellent training and progression opportunities.

In addition to the salary quoted, you’ll also receive the following benefits:

• Car / Car allowance

• Discretionary performance Share Award

• Generous pension

• A flex benefits cash pot you can adjust to suit your lifestyle (4% on top of your basic salary)

• Private health cover

• Share schemes

• 30 days holiday plus bank holidays

• Discounted products and shopping opportunities.

It is a very exciting time to join the Group. Together we’ll continue our market leading, ground breaking transformation and you’ll help us realise the Group’s vision to become the Best Bank for Customers. Here, you’ll grow as a person and develop your career. We know that success is built from the inside out through our people. Our customers’ experience and success starts with yours.

Internal Audit Manager – Operational Services


Noble Street, New Uberior House