Steven Byrne
Surveyor/Contract Manager
Shoreham by Sea
steve.byrne@sky.com
07429 145708

Work Experience

Surveyor/Contract Manager
Aviva
July 2008 to December 2017
Successfully manage case loads of domestic and commercial delegated claims for buildings and contents, from minor escapes of water, to complete loss fires.
• Producing CAD drawings within the software used by Aviva for the lay-out of the affected properties.
• Presenting concise reports to stakeholders and clients of the claim advised.
• Managing entire projects and claim process, from survey through to settlement, liaising with all stakeholders and local authorities.
• Submitting comprehensive schedules of repairs for contractors and accurately setting reserves, PC sums and contractual schedule of rates.
• Actively managing contractors and suppliers throughout the project / claim process, updating all parties on progress as required.
• Providing guidance to office based teams, from field process to providing ‘eyes on’ support for desk claims, including pre works validation and to quantify costs post works.
• Accountable for settling claims directly with clients up to an agreed delegated authority.
• Investigate and report on fraudulent claims for buildings and contents.

Buildings Surveyor
Quake Energy
2003 to 2007
Survey properties, for suitability for cavity wall & loft insulation.
• Survey roofs for suitability for solar installations.
• Building defects surveys.
References.
References are available upon request.

Skills

PROACTIVE (Less than 1 year), PROJECT MANAGEMENT (Less than 1 year), SAFETY STANDARDS (Less than 1 year), SELF MOTIVATED (Less than 1 year)

Additional Information

Dynamic, forward thinking and personable professional who takes pride in the level of service offered to customers.
Proven experience in managing a variety of existing clients in domestic and commercial claims, including brokers, managing agents, policy holders, and contractors in both the supplier network and those appointed by policyholders.
Proven track record for negotiation of quotations and tenders supplied by stakeholders, policyholders and loss adjusters/assessors.
Work closely with local authorities and heritage foundations to enable necessary works to properties that are either grade listed or within conservation areas.
Renowned for building relationships with all parties up to senior level.

Key Skills

• Dynamic, strategic, relationship builder.
• Solution oriented and resourceful.
• Deep knowledge of Insurance principles, liabilities and policy wording.
• All-round Project management skills.
• A complete understanding of Health & Safety standards within the work place.
• Ability to communicate effectively at all levels, with tact, diplomacy and empathy.
• Proven interpersonal skills.
• Structured and flexible.
• Proactive team worker.