Sam Edwards
Experienced security professional
Eastleigh
07449 171 352
***hgv 2 driver for last 11 years***
I have a varied and vast experience in the private security sector spanning over 5 years. I have lots of experience in particular experience in licensed premises/door work, private policing schemes, covert plain clothes work, retail security and event security.
I am a reliable individual with a good work ethic. My attendance is always excellent and I have a low sickness record. I enjoy and work well as part of team but am equally self motivated enough for lone working or field working.

Work Experience

Manager of central control room
May 2012 to December 2014
May 2012 – December 2014)
•24/7 emergency response operation.
•Shareholding position reporting directly to other shareholders.
•Manager of central control room. Responsible for overseeing the day to day operations of a nationwide rescue and recovery network.
•Worked closely with transport manger on aspects of strategy planning. Managing resources effectively.
•Liaising with counterparts within other organisations and motoring assistance providers. Garaging and sub-contractor management.
•Investigate and resolve escalated customer complaints.

Door Supervisor
Regency Security
March 2015 to April 2016
•Worked in broad variety venues and settings including pubs and nightclubs in different towns and cities across the south central region.
•Checking and verifying Identification of customers in line challenge25 age policy.
•Searching customers prior to entry for prohibited or illegal items.
•Welcoming and engaging customers on arrival in a friendly way whilst accessing suitability for entry based on venue policies, licensing restrictions and any other factors.
•Reporting and logging of notable events, incidents or observations. Statement taking.
•Ejecting customers when necessary in a safe and professional way. Aspects of crowd control.
•Tactfully diffusing conflict, sometimes dealing with violent or abusive guests often very intoxicated.
•Dealing with a variety reactive emergency situations associated with the night time industry.

Head Door Supervisor
Regency Security – Newbury
May 2016 to May 2018
•Supervise a team of four door staff in a lively bar/nightclub style venue, regularly running at capacity. Responsible for organising rotas, completing daily paper work such as risk assessments, check sheet, venue due diligence and Incident reports.
•Oversee all aspects of venue and customer security and safety working closely with DPS, police and local authority.
•Evolving dynamic risk assessment.
•Reviewing CCTV.
•Attend police, local authority and ‘pub-watch’ meetings.
•Recruit or organise cover for staff as necessary, conduct sign up interviews.
•Provided on the job guidance/mentoring for newly qualified less experienced staff.
•Reporting to area manager and operations manager.

Door Supervisor
Regency Security – Newbury
September 2015 to May 2018
– The Snooty Fox PH, Newbury
•Very challenging, high footfall late licence venue open until 6am. Working within team of 6 door supervisors.
•Reported directly to working landlord.
•General duties door staff duties and responsibilities as listed above.

Contact Centre Managing Supervisor
January 2010 to May 2012
•Manage a team around 15-20 supervisors, call handlers, dispatchers and administration staff.
•Responsible for handling customer complaints and rectifying other ongoing service issues as they arise.
•Staff training.
•Drive momentum of contact centre operation. Monitor KPIs, service levels and reporting.
•Dynamic forward planning of resource and staffing based on demands of being an emergency rescue provider.
•Insure efficient use of resources.

Operations Centre Controller + HGV 2 Driver
Ravenscroft Motor Company – Fleet
September 2005 to January 2010
•24/7 emergency response operation.
•Receive inbound requests for motoring assistance requests from major breakdown insurance providers, emergency services and direct customers via telephone and electronic dispatch.
•Dispatching assistance requests in a timely manner, deploying appropriate resources to fulfil assistance requests.
•Provide support to rescue drivers on the ground and satellite branches.
•Effectively and economically managing resources and planning work flow so as to keep within stringent client ETA targets.
•Attend vehicle breakdowns and road traffic incidents in HGV 2 recovery unit, recover and repatriate casualty vehicles and occupants to their intended destination nationwide.
•Police contract associated activities including RTI, Scene of crime and preservation of evidence.
•Carry out basic roadside repairs such as jump starts, wheel changes and other basic roadside assistance.
•Incident management, load escorts other rescue and recovery tasks.
•Insure good upkeep compliance of company vehicles and equipment. Recording defects as appropriate.
Various previous roles

Recovery driver 3.5t, HGV2
2001 to 2005
Various Driving Agencies 3.5t, HGV2
Parcel Delivery Driver 3.5t
Estate Agent Negotiator
Bartender
Retail Sales Assistant

Security Officer temporary position
Blayde Security – Gosport
June 2018 to Present
I was employed by this company for the temporary fulfilment two’ contracts; one for Chichester City Council (BID Town Centre Wardens) a uniformed role working in a team of three duties included patrolling a busy city centre popular with tourists, acting a highly visual deterrent against crime also responding to retail crime and anti social behaviour. Moving on homeless persons, unlicensed buskers and street pedlars, detaining persons for police. Working along side the police, city centre cctv, retailers and local authority. We were dispatched and tasked to respond to incidents via the BID city centre Shop-watch scheme. The role also included assisting visitors to the city and dealing with any other disruptive issues within the city centre.
The second contract I worked on was for West Wittering Beach Estate (Summer beach patrol) uniformed role working in a team of five duties included. Ensuring safety and security of a busy private beach catering for up to 20,000 visitors a day. Patrolling a busy beach, shoreline and estate grounds.
Dealing with a wide variety of incidents including security breaches and removing trespassers.
Managing parking and traffic management issues, Responding to emergency situations liaising with lifeguard and coast guard as necessary. Dealing with incIdents including antisocial behaviour, theft and suspicious activity. Other daily duties would include searching for missing children, taking detailed missing person, incident reports and statement taking. Maintaining daily log book.
Also with blayde I was contracted into event work on behalf of EEP (The Events and Entertainment Partnership). This involved work at the world renowned Goodwood estate for various high profile events including motorsport and horse racing held there including the Qatar Glorious Goodwood meeting and most recently the Goodwood Revival festival motor racing event including both the build and break of the festival and live event work. This gave some great events experience which I’m keen to develop as I really enjoyed it

Plain Clothed Elite Store Detective
Lodge Service Ltd
November 2017 to July 2018
Field based role covering the south of England. Working closely with the Police and within well known high street names including Poundland, Primark and New Look in a loss prevention role. Working in plain clothes duties were to patrol the shop floor giving the appearance of an everyday customer.
Identifying members of the public acting suspiciously potentially shoplifting. Carrying out covert observation of them in line with A.S.C.O.N.E practices. Stop shoplifters after exiting store to retrieve company assets if offender compliant make arrest and detain. Read the offender criminal rights and obtain personal details qualify with local police if possible or check other ID forms and a issue a civil fine and/or detain the offender for further arrest by police for criminal prosecution. Other associated duties included intelligence gathering and reporting, covert field observation operations and monitoring of suspects. Investigating cases ORC and credit card fraud. Monitoring and reviewing CCTV. Escorting offenders and trespassers from premises. Conducting staff searches. Other associated loss prevention and external audit activities.

Education

10 A*-C passes in GCSE
Wyvern Technology College – Eastleigh
September 1997 to July 2002

Certifications/Licences

HGV Class 2
May 2006 to Present
DQC up to date 2022, DTC held

SIA Door Supervisor Licence
March 2015 to March 2021
Frontline