John Wright

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John Wright

File reviewer / financial advisor
Newcastle upon Tyne, UK
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Career History

 

A highly professional and competent person with over 13 years’ experience of customer liaison and achieving strict targets and deadlines. Developed excellent interpersonal and communication skills enabling good relationships and rapport to be built with both clients and fellow team members.

 

Key Achievements

• Successfully generated increase sales for the region – achieved top team results, out of 8 regions, in the North Division.
• Achieved top performer in the UK – No1 out of 82 colleagues, generating £5m sales per annum.
• Successfully grew business from 1 to 3 business retail units in two years, increasing revenue by £300k
• Provided specialist sales techniques to colleagues to grow the economic enterprise by 60%
• Quickly became a top 10 individual in the UK division of 125 in Barclays
• Vast experience of regulated financial services and case reviews.
• Carry out risk assessments and provide appropriate feedback.
• Identify any potential fraudulent issues and report back accordingly.
• Reviewing of Financial Advice given to customers to identify miss-selling.
Key Skills

 

• Extensive skills gained from being in the military include:
− Adaptability​​ ​- Attention to detail.
− An impeccably presented individual ​- Being very punctual​
− Outperforming any targets that are set​- To be the best
− A “can do” attitude to achieving targets​- Results orientated​
Career History

Personal Wealth Adviser                    Schroders Personal Wealth                     March 2020 – Present

Manage a designated portfolio of on-going client relationships and introductions from across the Group, identifying and addressing clients financial and banking needs, and acting in the client’s best interest at all times.

 

• ensure we meet the needs of our clients – talking to existing and new customers

• meeting new and existing clients face to face and over the phone, conducting meetings and providing holistic financial advice to review and meet their immediate and ongoing financial needs

• have a dedicated area to lead including a branded group of branches

• handle and build a designated portfolio of ongoing client relationships and introductions from across the Group, identifying and addressing clients’ financial needs

• own the client relationship – the liaison with all the right teams to ensure first class standards of service

• establishing links with introducers, both internal and external

• agile and flexible working

 

Team Manager                                                          The AA                    February 2019 – February 2020

Providing support, coaching and mentoring to team of 12 staff

• Attend key meetings with the client.
• Attended management meetings, presenting key statistics and project plans for the business.
• Monitor quality and productivity ensuring they maintain full competency.
• Coach and develop staff who need specific training.
• Motivate and lead team towards goals.
• Provide help for hiring/resource.

Mansion Park Limited                                              IFA                          January 2019 – February 2019

Provided independent financial advice to clients on Investments, Protection, Pensions and Inheritance Tax Planning.

 

• Travelled throughout the North East and Yorkshire to visit customers.
• Help development of staff to improve quality of referrals.
• Worked closely with Paraplanners.
• Offered a range of investment, retirement, protection products.
• Achieved 100% quality with compliance on all cases submitted.

Insurance Complaints Investigator                        The AA                          June 2018 – December 2018

Reviewing previous closed complaints and investigating new complaints:

• Investigated and managed cases of serious clinical complaints regarding the competence and attitude & behaviour of the flexible workforce.
• Supported the AA Complaints team in providing outcomes and guidance with complaints about service.
• Manage cases and handle all complaints to required deadlines/FCA requirements.
• Liaising with internal and external parties when investigating and closing complaints.
• Handling all complaints to the highest standard.
• Report any potential risks to management.

KYC Analyst / KYC Approver                                KPMG​​         May 2017 – June 2018

Working on the most complex KYC/KYB/EDD project in the assessing,capturing, analyzing and documenting requirements to determine risks. Ensuring detailed business requirements are documented and understood by those developing and implementing the process/procedures or solution. Periodic reviews in line with client policy to fulfil Know Your Customer (KYC) requirements. Approving reviewer cases via Quality Control.

• Develop all supporting documentation and ensure it adheres to mandatory requirements.
• Determine risks of each customer file using relevant systems to provide accurate risk assessments.
• Remediating corporate customers to correct standards where customer due diligence requirements are complex.
• Proactively identify and effectively manage the conduct risk.
• Liaise with on shore/off shore colleagues/stakeholders for smooth delivery and implementation.

• Managing multiple tasks and priorities.

• Consistently meeting milestones within time, cost and quality constraints.

• Performing corporate renewal reviews of Know Your Customer (KYC) due diligence.
• Understand client policy and procedures and how to apply.
• Understanding information documentation requirements for corporate structures in KYC context/ evidence requirements.
• In depth knowledge of corporate structures i.e. privately owned or public companies, trusts and partnerships.
• Proactive review and follow-up on referrals and queries.
• Ability to determine needs for escalation to Subject Matter Coach (SMC)/Subject Matter Expert (SME) or to client.
• Manage caseload throughout end to end process in timely manner.

• Quality Control reviewing on output from Analysts against client or regulatory requirements to ensure compliance.
• Identifying quality issues and supporting the implementation of additional training and other measures to improve quality.
• Providing feedback to analysts and contributing to the production and / or delivery of relevant training.

 

Skilled File Reviewer                                  KPMG​         March 2016 – January 2017

Specialist contract work in Leeds reviewing Investment, Protection & Pension Advice given to customers and assessing its suitability to identify instances of miss-selling.

• Carry out risk assessments and provide appropriate feedback.
• Identify any potential fraudulent issues and report back accordingly.
• Ensure all regulatory requirements are met in line with business standards.
• Provide recommendations for resolutions and ensure they are in line with policy.
• Strive for continuous improvement of the review process.

Co-Founder/Co-Owner/Director               Lyfe Watches​Sept 2015 – Sept 19

Formed the socially responsible wrist watch company with a business partner, whereby all company profits go to charities around the world. Each watch has a specific strap colour which donates to that specific charity – www.lyfewatches.com.

• Amassed over 30,000 followers on social media within year 1, including over 20,000 on Instagram.
• Winner of Northern Business Star Award for Social Impact.
• Featured in The Huffington Post International newspaper and GQ magazine.
• Following new European and USA market links being achieved a new range of watches to be released in 2018.

Protection Advisor​Santander​Oct2013 – Sept 2015

Provided financial advice to clients on the protection range of company products.

• Ensured all targets for sales and KPI figures were met.
• Achieved being a top performer in the UK – No1 out of 82colleagues, generating £5m sales per year.
• Provided professional advice to over 600 clients on specialist areas including Life cover, critical illness and whole of life plans.
• Obtained sales through target prospecting of over 600 client bank and referrals.
• Ensure all regulatory requirements met as per business standards.
• Assist Regional Manager in checking suitability of other north east based adviser files.
• Branch AML and client on-boarding specialist.
 

Business Development Manager​Wright Mobility Services​Aug 2011 – Oct 2013

Provided specialist sales techniques to colleagues to grow the economic enterprise by 60%

• Carried out full assessments of marketing opportunities, intelligence gathering on customers and competitors in order to produce effective leads and generate new sales.
• Generated leads for sales, follow-up sales activity and business model design.
• Exploited business opportunities by creating links with local councils and charities.
• Successfully grew business from 1 to 3 business retail units in two years, increasing revenue by £300k
Sales Manager​Barclays​Aug 2010 – Aug 2011

 

Provided full coaching and mentoring to the sales team of 12 staff

 

• Developed sales strategies, goals and plans – increased revenue by 30%.
• Reviewed existing sales and marketing information, both historical and current, to generate new leads and increase sales.
• Attended management meetings, presenting key statistics and sales revenue for the region.
• Achieved top team in the North Division.
• Review investment and protection sales ensuring they were fully competent.
• Identified that correct advice was given and suitable products recommended.
Financial Planning Manager​Barclays​Aug 2008 – Aug 2010

 

Provided financial advice to over 1000 clients on Investments, Protection, Pensions and Inheritance Tax Planning.

 

• Ensured all targets for sales and KPI figures were met.
• Quickly became a top 10 individual in the UK division.
• Obtained sales through target prospecting of client bank and referrals.
• Help development of staff to improve quality of referrals.
• Offered a range of investment, retirement, protection products.
• KYC Champion doing weekly tests and reporting back to Risk Manager.

Financial Consultant ​Legal & General​Mar 2007 – Aug 2008​

Provided financial advice to clients on the investment, protection, pension and inheritance tax range of company products.

• Achieved all targets for sales and KPI figures
• Training of bank staff and telephone lead generators.
• Obtained sales through target prospecting of client bank and referrals.
• Head of AML within team.

Aircraft Engineer (Airframe Technician) ​Royal Air Force​April 2003 – Mar 2007​​
Carried out servicing, repair and maintenance work on various aircraft including: Hercules C-130 K, Jaguar, Harrier.

• Specialised on airframe and propulsion systems.
• Main body of work on engines, flying controls, hydraulics, air conditioning, landing gear and fuel systems.
• Performed inspections using layout drawings and technical orders to diagnose and solve maintenance issues.
• Worked under pressured deadlines to enable aircraft were immediatelyavailable.
• Worked within small and large teams, up to 40 colleagues, to achieve targets.
• Undertook instructional duties with new recruits and guided them through their training and development.
 

 

Education / Qualifications

 

DipFA Diploma for Financial Advisers

CeFA Certificate for Financial Advisers: ​Football Association referee Level 1

-​UK Financial Regulation ​Football Association coach Level 1

-​Investments and Risks ​NSVL Beach Lifeguard

-​Retirement Planning and Protection ​Gym Instructor Level 2

-​Assessment of investment advice knowledge​Personal Trainer Level 3 Diploma

CF 1 – UK Financial Services, Regulation and ethics

CF 3 – Financial Protection

CISI – International Certificate of Wealth Management

RAF apprenticeship in Aeronautical Engineering (B-Tec & NVQ Level 3)

 

3 A Level’s in English, Engineering and Media Studies.

10 GCSE grades A-C including Science, Maths and English


BECOME AN OWNER-DRIVER, operate your own vehicle or fleet, increase your income and have a better lifestyle. Use our free guide and assistance to obtain your Operator's Licence (O-Licence) TransportForum.com/guide-olicence and set up in this business.
TRANSPORT MANAGER available for your Operator's Licence. HGV and PSV. Anywhere in the UK. FREE assistance with your O-licence (if you hire a TM). See our rates. Call 07833 684449 or contact us here.

Skills

  • compliance
  • file reviewer
  • financial advisor
  • Management
  • Updated 1 month ago

To contact this candidate email Nufcjohn@yahoo.co.uk or call 07789402109

Resume/CV file(s)