Adam Nawaz DipFA
Contact No: 07577811701
A highly motivated, outgoing and a diligent person with a strong desire to develop a successful career. A consistent track record of ensuring procedures, projects and results are delivered to the highest quality and to demanding time-frames by effectively organising, managing and utilising all available resources. Exceptionally strong analytical skills paired with enthusiasm and integrity.
Clydesdale Bank August 2017 – June 2019
Checking suitability reports and identify customer attitude at POS and identifying mismatch with products.. I.e wanted low risk but were put into high risk, OEIC and better off with stocks and shares ISA
Ø File reviewing on investment products checking suitability reports and customer attitudes at Point of Sale and identifying mismatch with products
Ø Complete MI on a daily basis which identifies trends and provides root cause analysis for the operation to improve overall quality.
Ø Quality checking multiple product cases completed by quality assurance analyst (Investigations, Calculations, Vetting, Logging and Telephony functions)
Ø The review includes complete lifecycle of a customer’s financial products journey that includes client out-reach to complaint handlers to quality analyst (QA) to ensure fair outcomes.
Ø Provide written and face-to-face feedback for individuals and departments highlighting areas of strength, weakness and process failings.
Ø Participation in Case Clinics and Challenge Clinics to discuss specific outcomes pre and post decision.
Ø Provide an SME analysis on redress calculations’ including final redress offers that are completed by the QA’s.
Ø Review QA’s final feedback to complaint handlers that includes paragraphs addressing each complaints point against the relevant regulations and internal policies.
Ø Conduct thorough research on internal systems should the QA’s final decision do not comply with the set regulatory guidelines.
Ø Ensure relevant amount of data has been gathered by the client outreach teams and QA’s to provide sufficient evidence to support the cases final outcomes.
HSBC – May 2017 – August 2017
Sanctions and AML Investigator
Ø Playing a key part in ensuring new clients are on-boarded and maintained according to regulatory and business procedures including appropriate due diligence and ensuring all KYC, Money Laundering and data protection requirements are complied with
Ø Carrying out full file reviews on different entities such as Corporate, Financial Institutions, Trusts and Hedge Funds
Ø Asked to carry out further duties helping other teams behind on their work load due to 100% quality and productivity
Ø Working with the Relationship Managers via phone and e-mail in order to obtain information and comply with how best to apply the banks procedures, as well as sourcing publicly available information to fulfil outstanding gaps in the requirements and unwrapping complex ownership structures
Ø Reviewing the final documents and ensuring they have the Relationship Managers attestation and also ensure they adhere to internal and external requirements
Lloyds Banking Group – February 2015 – April 2017
Compliance and Audit Consultant
Ø Helped new starters through route to competency by being deployed as a Subject Matter Expert (SME) and ensuring a smooth on boarding process
Ø Was one of four people out of 500 to achieve anaward for consistent quality over 15 months
Ø Involved in the building of a central database which implemented more effective procedures as it was a hub for complaint managers to work from
Ø Responsible for monitoring and maintaining quality of complaint handling, ensuring the principle of Treating Customers Fairly (TCF) is at the heart of all complaint outcomes
Ø Where required draw up a training plan for the complaint handler, provide oversight and monitor compliance ensuring quality policy is followed and standards are maintained
Ø Carry out quality assurance review on the complaints across the client product
Ø In cases where appropriate action is not carried out provide constructive feedback ensuring remedial action is carried out.
Ø Carry out in depth and independent ‘outcome testing’ review of complex complaints in line with regulatory guidelines to ensure the complaint handling is producing consistently fair outcomes
Ø Piloted a project as part of small team to improve efficiency of complaint process
Ø Achieved a consistent 100% quality score whilst ensuring the continuation and enhancement of services
Ø Analytically review complaints on products in order to come to a just, fair resolution
Ø Analysed suitability and eligibility factors at point of sale to ensure comprehensive review
Ø Full end to end review including redress calculations
Ø Liaised with FOS and quality checkers in order to provide customers a fair outcome
Ø Gained a comprehensive understanding of process flows very quickly and was deemed SME
Ø Responsible for conveying process changes and best practice guidance from the FOS team to the review staff.
Drydensfairfax Solicitors – April 2012 – February 2015 –
Ø Liaised with providers and clients in order to ensure the highest quality of customer service
Ø Analysed data to ensure comprehensive and detailed recommendations
Ø Ensuring case load targets are met and everyone treated equally
Ø Effective and essential communication in order to stop court action
Ø Extensive telephone responsibilities
London Institute of Banking and Finance (2019 – Present)
Level 6 Pension Transfer (PETR)
London Institute of Banking and Finance (2016 – 2017)
Level 4 Diploma for Financial Advisors (DipFA)
University of Huddersfield (Sep 2010 – May 2015)
BA (Hons) Accounting and Finance Honours Degree
Dixon Allerton Academy (Sep 2008 – July 2010)
A-Levels: Financial Services (A)Business Studies (B) Economics(C) IFS Level 3 Certificate & Diploma in Financial Studies
Updated 11 months ago