HGV Regional Service Centre Manager

Job details
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Pay
Up to £52,800 a year
Job type
Full-time
Permanent
Shift and schedule
Overtime
Weekend availability
Day shift
Monday to Friday
Benefits
Pulled from the full job description
Company car
Company pension
Cycle to work scheme
Sick pay

HGV Service Centre Manager

Perm Placements Ltd are working on behalf of our prestigious client, who have been in business since the early 1900’s and they are the UK’s market leader in the manufacture of Waste management vehicles. There famous brand name is seen on the front of leading waste management companies cabs everyday across the United Kingdom’s streets.

Our client is looking for an enthusiastic, innovative, and dynamic multi-disciplined, HGV Service Centre Manager to join there Leeds.

Service Centre Manager, Leeds.

· Salary – up to £52,800 pa DOE

· Location – Leeds

· Hours – 40 hpw, between 08:00 and 16:30 Monday to Friday

· 25 days annual leave plus bank holidays

· Service Managers Bonus Scheme

· Company Car

Company Benefits include but are not limited to:

· Bike to work scheme.

· Company sick pay scheme.

· Employee assistance programme.

· Enhanced pension scheme and DIS benefit.

· Health shield medical cash plan.

· Training and development

Job Purpose:

Overall responsibility for the efficient day to day running of the Service Centre including Health & Safety compliance, KPI and budgetary adherence. To deliver outstanding customer service & provide a professional business image and to develop and grow the service & repair business ensuring timely output to the required high levels of quality whilst maintaining or exceeding profit/revenue targets.

Main Duties and Responsibilities: Health & Safety

Ensure all current H&S legislation is implemented and adhered to including that the appropriate PPE is worn at all times, & that people work in a safe manner within the company safe systems of work.
To cascade any health & safety issues to the weekly conference call and monthly H&S meeting.
Attend H&S meetings and contribute as and when required.
Participate in and conduct risk assessment and accident investigations.
Utilise the 6s audit process to ensure effective control of housekeeping and H&S within the team area.
Conduct monthly H&S inspections to an agreed plan, generating corrective actions ensuring implementation in a timely manner.
Ensure accidents and near misses are reported accurately and in a timely manner.
Assist with investigation into accidents and near misses and implementation of preventative measures.
Compliance with environmental standard ISO 14001 ensuring appropriate disposal of waste and correct storage and handling of solvents and chemicals throughout the facility ensure risk assessments have been carried out as necessary.
Ensure accidents are thoroughly investigated in a timely manner & preventative measures are implemented.

Ensure people receive regular H&S training/updates to meet current legislation
Update/notification of approved contractor details, ensuring compliance with company H&S & workmanship requirements, checking certification by professional external bodies as appropriate.
Customer Service

Innovate and deliver ‘best in sector’ levels of customer service for external and internal customers.

Employ an entrepreneurial approach seeking opportunities in all business aspects. Development of the customer base to increase in profit. Ensure all activities sensibly harmonise the commercial goals set out whilst maximising customer satisfaction.
Responsible for raising the profile of customer service ethos at all levels and externally across the customer base.
Establish key performance indicators.
Accepts responsibility for the centre and ownership for making and managing local decisions and change.
To establish effective close relations with local customer base.
To provide to the General Manager weekly/monthly status reports on vehicles in repair, including target completion versus actual output completion.
To ensure self or member of team communicates with customers effectively providing a regular status report on state of repair.
Operational Effectiveness

Ensure adherence to all Company KPI targets.
Report on operational KPI’s taking corrective actions as required.

Innovate and deliver ‘best in sector’ levels of customer service for external and internal customers.
Employ an entrepreneurial approach seeking opportunities in all business aspects. Development of the customer base to increase in profit. Ensure all activities sensibly harmonise the commercial goals set out whilst maximising customer satisfaction.
Responsible for raising the profile of customer service ethos at all levels and externally across the customer base.
Establish key performance indicators.
Accepts responsibility for the centre and ownership for making and managing local decisions and change.
To establish effective close relations with local customer base.
To provide to the General Manager weekly/monthly status reports on vehicles in repair, including target completion versus actual output completion.
To ensure self or member of team communicates with customers effectively providing a regular status report on state of repair.
Resource & People Management

Ensure suitable levels of direct and indirect resource to achieve targets.

Ensure job cover & cross training exists for all team positions.
Review training & development needs for the company, individuals & self, making the appropriate recommendations.
Conduct annual performance appraisals on all reports, & ensure the process is cascaded down within the organisation.
Ensure the team understand their jobs & associated responsibilities.
Set clear & achievable targets, monitoring performance & providing regular feedback & support.
Recruitment of employees, operating within policies & procedures.
Actively promote a strong team working ethic throughout the Service Centre, with good levels of employee engagement, being especially aware of the need for teamwork at peer level.

Employee Relations – deal with any issues arising within the team, including absence, return to work interviews, timekeeping, poor performance & misconduct, ensuring any disciplinary action taken complies with company policies & procedures.
Maintenance of harmonious employee relations through involvement & communication; ensuring consistency in the application of company rules & procedures.
Review own skill base and look for opportunities to improve knowledge and performance.
Create personal development plans to ensure the skill set of reports fulfil future business requirements.
Review team member skills, knowledge and experience identifying opportunities to improve and develop.
Ensure team members are trained to understand and meet company workmanship and quality standards.
Control and monitor all training activity undertaken and ensure teams skill matrices are updated to reflect current situation.
Quality Systems & ISO9001

Ensure self and team comply with agreed quality standards and resolve issues by developing corrective action plans.

Regularly and proactively monitor processes and systems with the team to find ways of reducing cost and waste, whilst improving productivity and maintaining quality.
Operate to the 6s best practice housekeeping system, conducting workplace audits.
Attend quality improvement meetings, fully participating in resolution and closure of problems.
Ensure team members understand internal and external customer relationships and work within the framework of a no faults forward culture.
Ensure implementation of agreed corrective actions fed back from PDI and quality audits.
Report & analyse trends from product audits & in process data, establishing root causes & corrective actions as appropriate to ensure achievement of agreed objectives.
Administration of all aspects of ISO accreditation ensuring current information is available.
Update all ISO documentation as required.
Ensure internal audit schedule is adhered to ensuring any non – compliances are closed out effectively & within the agreed timeline.
Compliance with quality standard ISO 9001 ensuring employees are fully aware of the elements that affect their work, and that they operate within designated procedures.
Facilities Maintenance & Improvements

Preparation of routine & preventative maintenance schedules to satisfy plant & equipment manufacturers recommendations, also ensuring HS&E requirements are achieved.

Ensure achievement of PPM, project, cost, and quality targets
Provision of a breakdown/first response service, engaging specialists as appropriate, to minimise down time.
Project manage all works from terms of reference, costing, & timing through to commissioning sign off & acceptance, ensuring cost parameters & timelines are achieved.

Ensure projects and tasks comply with latest legislation.
Identification of investment in infrastructure to meet future production requirements & legislative/HS&E criterion.
Effective administration and tracking.
Ensure all external contractors are approved before working on site, and that Permit to Works have been completed.
Update/notification of approved contractor details, ensuring compliance with company HS&E & workmanship requirements, checking certification by professional external bodies as appropriate.
Liaise effectively and professionally with internal customers, providing clear and reliable information, obtaining feedback in a timely manner.
Control of site security contract.
Ensure fire alarm testing, maintenance and certification is adhered to.
Support & contribute to cost down initiatives.
Maintain and monitor maintenance software systems (IDHammar, Freshdesk)
Continuous Improvement Activities

Regularly review processes to reduce cost and waste.

Promote lean principles within the facility.
Implement new business approaches and working methods.
Agree & develop plans to support cost down initiatives for achievement of annual objectives, taking responsibility for delivering results
Criteria

Essential / Desirable

Knowledge

In-depth understanding of MRP and production planning tools and techniques. E
Coaching & mentoring D
Experience

At least 5 years’ experience of working in a similar plant management position. E
Experience of working within the truck, coach, “off highway”, or automotive industry. D
Working within manufacturing & takt driven production. (mechanical/engineering) E
Managing a department of 60+ employees E
Managing a unionised workforce E
Conducting formal hearings and appeals E
Managing a production line. E
Managing material control. E
Inventory management. E
Performance appraisals. E
Working with metrics. E
Compiling & monitoring budgets E
Education / Qualifications

Degree level education or equivalent D
CMI / ILM Level 5 Diploma or equivalent E
IOSH Managing Safely D
Job-related skills & abilities

Strong leadership, team building & employee engagement skills. E
Good motivator, assertive, persistent, determined. E
Structured decision-making skills. E
Microsoft Excel, Word & PowerPoint at intermediate level E
Excellent verbal and written communication skills E
Ability to communicate effectively and with diplomacy with all levels of employees E
Excellent planning and organisation skills E
Ability to prioritise workload effectively with attention to detail E
Self-motivated & proactive E
The ability to maintain focus on output & quality under difficult conditions. E
Flexible & open to change with ability to act as a ‘change agent’. E
Consistent and robust approach to Health & Safety E
Robust approach to quality & fault analysis. E
Decisive. E
Other requirements

Weekend working & overtime required. E
Travel to US may be required. E
Must complete the following assessment during the recruitment process: OPQ & Verbal reasoning E
Quality & Environmental Responsibilities:

Responsible for the management, compliance and upkeep of the quality & environmental procedures, records, and documents relevant to the role.

Please note that you may be asked to carry out tasks other than the above that are deemed by your manager to be appropriate, reasonable and within the remit of your role. You will be expected to carry out these ad hoc tasks as requested.

Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please continue to visit the website for other opportunities. Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and abilities to perform the duties of the job.

INDHGV

Job Types: Full-time, Permanent

Salary: Up to £52,800.00 per year

Schedule:

Day shift
Monday to Friday
Overtime
Supplemental pay types:

Bonus scheme
Ability to commute/relocate:

Leeds, LS27 7JZ: reliably commute or plan to relocate before starting work (required)
Experience:

Driving: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Driver CPC (preferred)
Work Location: In person

Reference ID: Phil104

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