Jennifer Moss

jenmoss2764@gmail.com | LinkedIn | Leeds, LS25 1EN | 07751 343551

– Transport Operations Manager
A dynamic business professional with a background in logistics/distribution in various sectors, with expertise in executing team driven process improvements. Motivational management style with a proven history of building, guiding and retaining high-performance teams to achieve business, regional and departmental objectives. Expertise in process and continuous improvements and improving KPIs.

Exceptional communication and interpersonal skills with a collaborative approach to developing successful and sustainable working relationships with both internal and external stakeholders.

Career Highlights

·    Hub Manager, SIG Roofing – Improved stakeholder relationships and staff morale.

·    Head of Logistics, Woodlands Group – Developed and implemented a transformational project to ensure that the company complied with all relevant regulations and legislation.

·    Operations Manager, XPO Logistics – Part of a continuous team that achieved savings of £2.5m across two sites. Champion of diversity and inclusion.

Key Skills

·    Exceptional leadership and strategic decision-making skills.

·    Building a culture of empowerment that underpins successful delivery and a productive working environment.

·    Change and performance management.

·    Adapting to a continually changing operating environment.

·    Exceptional influencing and negotiation skills.

·    Effective planning, time management and organisational skills.

Professional Experience

November 2020 to Date

Chep UK Ltd

Service & Yard Manager

A company dealing in pallet and container pooling services, serving customers in a range of industrial and retail supply chains. CHEP offers wooden and plastic pallets, small display pallets, crates and IBC containers.

Point of contact for order fulfilment, distribution and transport operations and ensures service delivery in line with SLAs and KPI requirements.

·    Contribute and drive process improvement within the yard and service department through projects and continuous improvement.

·    Turnaround performances – monitor and improve site turnaround performance of hauliers to network and plant targets.

·    Working closely with FLT and Waste equipment suppliers to ensure maximum machinery capability and minimise downtime.

·    Manage all industrial relations issues within team including performance management, absence management, grievances, appeals etc. Distribute service office and yard tasks to all team members as appropriate. Provide short-term cover to yard or service desk where required.

·    Enable and deliver excellent communication channels with all employees on team. Ensure regular updates on shifts, regarding shift, team, plant, and company performance.

·    Ensure all shift members have the skills required to carry out their role (including SAP training), and development plans generated for each individual.

·    Ensure service office and yard procedures are followed and carried out in the correct manner and paperwork completed fully to ISO 9001 standards. Support audits by internal, Brambles, and ISO 9001:2008.

·    Plant purchasing control of direct & indirect spend. Manage basware issues daily. Have direct control of plant office

·    Manage completion of the legislative waste register for waste inbound and waste outbound. Achieve improvement in disposal and rebate costs with a sustainability target of zero to landfill

October 2019 to September 2020

SIG Roofing

Yorkshire Hub Manager

Supplier of roofing related products with over 100 branches in the UK. Reported to the Regional Distribution Manager, led a team of 10 staff, plus drivers and a fleet of 17 vehicles across 9 branches.

·    Point of contact for order fulfilment, distribution and transport operations and ensures service delivery in line with SLAs and KPI requirements.

·    Developed and implement a fit for purpose order fulfilment and distribution service to meet demand.

·    Ensured that the hub achieved volume throughput and profit targets in line with annual budgets.

·    Managed risk effectively through compliance with company policies, including health & safety and legal and regulatory requirements.

·    Regular reporting on budgeting, hub performance and costs.

·    Rolled out and implementation of new computer planning system and sign on glass technology.

·    Built and develop business relationships with stakeholders to drive change and continuous improvements.

February 2019 to October 2019

Woodlands Group

Head of Logistics

Fast-growing shed manufacturing company. Reported to the Operations Director and managed a team of 25 employees, including 13 drivers.

·    Hired to establish a logistics and transport function at the company and part of the growth plans of the business.

·    Established and implemented systems and procedures in line with organisational and regulatory requirements.

·    Ensured that all contractual obligations with customers were adhered to and fully understood by staff.

·    Responsible for cost control and that KPIs and budgets were adhered to.

·    Regular reporting to the senior management team on depot performance.

June 2016 to February 2019

XPO Logistics

Operations Manager – Continuous Improvements (September 2018 to February 2019)

·    Team lead on a project to review costs and implement cost savings for the UK shared network sites.

·    Tasked to achieved savings £5m across 10 sites by January 2020, the team consisted of a Corporate Process Manager, Operations Manager and four other employees including a finance lead. Completed two sites before leaving to join Woodland Group.

·    Rochester – achieved annual savings £1.5m by introducing more efficient processes and layout, improved route planning ad trailer fill metrics and cut sub-contractor costs.

·    Wakefield – Implemented new warehouse processes and layout, introduced cross-functional working patterns and reduced expenditure on agency workers and sub-contractors that resulted in annual savings of £632k.

Operations Manager (September 2017 to August 2018)

·    Managed 90 employees, vehicles and 100 trailers.

·    Day to day operational management of the warehouse and transport overseeing and organising health & safety checks, routine vehicle checks, route planning and adhering to company standard and regulation and compliance with transport and environmental legislation.

·    Monitored costs and ensured adherence to budgets.

·    Built and developed multi-skilled teams through coaching and training and implemented a culture of collaborative working.

Operations Manager – Secondment to Wolseley Plumb Centre (May 2017 to August 2017)

·    Seconded to assist with the start-up of the new contract and the management of the change from in-house to 3rd partly logistics provider. Led a team of 30 drivers and vehicles.

Transport Manager – Moores Furniture Group (June 2016 to May 2017)

·    Managed a fleet of 30 vehicles and drivers across four sites.

·    Liaised with the senior management team on site and other key stakeholders to review performance and forecasting

·    Involved in the regular audit programme with security, health and safety and other regulatory requirements

·    Responsible for the hiring, training, mentoring and managing staff and ensuring that health & safety and best practice procedures were adhered to

·    Planned and managed delivery and work schedules, ensuring that targets were met without compromising health and safety or quality of service

Prior Employment

April 2015 to June 2016                                Kuehne + Nagel Drinks Logistics                                Operations Team Manager

March 2012 to April 2015                                Asda Chilled Distribution                                                Transport Department Manager

Professional Training

·    NVQ Level 2 Lean Management Techniques

·    IOSH Managing Safely
·    Operators CPC National and International

·    NCFE Level 2 in Occupational Health and Safety

Education

·    GCSEs x 9 grades B to D

Technology

·    Paragon, Maxoptra, Isotrack, Microlise, GTS/ESP, Descartes, Babbidge (K8), SAP, MS Office