Richard Yeomans

07983 528037

richard@yeomans.net

Trowbridge, Wiltshire.

Professional Profile
A highly motivated, progressive and goal focused professional HGV Class 1 C+E License holder with Digi tacho card and CPC.

Having taken early retirement, I am now looking for a HGV Class 1 driving positions.

Professional Achievements

• Achieved Cyber Essentials Plus accreditation for law firm.
• Brought IT infrastructure and data standards up to criteria for Law Society Lexcel v6 accreditation.
• Implemented managed print solution, reducing annual printing costs by £45k
• Managed the project to consolidate case management systems within a law firm, reducing licensing and support costs whilst improving user the experience.
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Virtualised physical server farm, reducing 28 physical servers to 16 virtual machines running on three ESX hosts.  Increased system resilience with reduced ongoing costs.

Technical Expertise
• Microsoft Windows 7, 10, Server 2k3, 2k8R2 and 2k12, 2k16.
• SQL Server 2008 & 2012.
• VMware / VSphere & XenServer virtualisation.
• Solcase, Connect and VisualFiles casemanagement.
• Legal suites including BigHand, Oyez, Printaform.
• Cisco switches, routers and firewall management.
• Microsoft Exchange / 365
• Veeam VM backup suite
• LAN / WAN / MPLS data circuits.
• VOIP

Employment History

Development Initiatives Poverty Research Ltd, Head of Global IT & Data

May 2020 – December 2022

• As the head of IT for a global data research organisation, I was responsible for the entire IT estate, including strategic planning and provision of support.
• Achieved cyber essentials accreditation and progressed cyber security training for all staff.
• Transformed the IT estate into a modern, resilient, reliable and secure infrastructure.
• Coordination of the provision of IT systems to offices in the UK, East Africa, North America and various remote hub offices.
Awdry, Bailey & Douglas Solicitors, Head of IT

April 2015 – May 2020

• Manager of a team of support engineers and developers within a multi-site law firm.
• Budget and strategic planning responsibility for all aspects of IT and telecoms within the firm.
• Achieved Cyber Essentials Plus accreditation
• Reduced annual budget by 30% whilst still improving data and telephony infrastructure.
• Introduced managed print service and virtualised server technology to firm.
• Replaced ageing ISDN based telephone system with cloud hosted VOIP, reducing costs significantly and providing advanced functionality.
• Consolidated SOS “Connect” and Lexis Nexis “Solcase” case management systems into VisualFiles.
• GDPR, Data Protection and Cyber Security subject matter expert for firm.
Thermae Bath Spa – IT Manager

October 2012 – Feb 2015

• IT Manager responsible for all IT requirements of a luxury spa, employing 170 staff and catering for over 250k visitors per year.
• Designed a logical structure within Active Directory to accurately reflect the business infrastructure.
• Virtualised entire server infrastructure (VMware) migrating existing physical servers, creating new virtual machines to optimise performance and resilience.
• Citrix (Xenapp 6.5) and VMware server topology with thin client and desktop configuration and maintenance.
• Build, configuration and management of VMware and Citrix Xenapp servers.
• Project manager for proprietary Spa Management and EPOS software development, go-live and support.
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Georgia Pacific – IT Manager GB&I

May 2007 – October 2012

• Hands on management and support of the IT and telecoms infrastructure for paper manufacturing facilities
​based in Sheffield, Dublin and Dukinfield, managing 7 support staff and third party support.

• Implemented out of hours IT application and infrastructure support to reflect 24/7 operation of the site.
• Responsible for on-site servers Win 2008, Citrix and Manufacturing server and associated LAN / WAN.
• Designed IT infrastructure for expansion of warehouse including warehouse management systems, wireless networking and vehicle movement logging.
Hardy’s Recovery – Pwllheli – Recovery Truck Driver

April 2007 to September 2009

Based in a rural location, responsible for the safe loading and delivery of vehicles nationwide.

• Accident recovery on call
• Scheduled deliveries
• Breakdown recoveries
• Tacho exempt
Northgate / SX3 – 3rd Line Support Engineer (Contract).

June 2005 – April 2007

• Provided telephone and field based support for Sheffield City Council and Primary Care Trust following ITIL methodologies in a procedure driven environment.
• Windows 95, 98, 2k, 2k3 and XP support
• Provided advanced user training and support for MS Office applications
Earthtech Engineering – IT Consultant (Contract).

June 2004 – March 2005 (9 months, 3 contract renewals)

• Provided project management and support for migration from Lotus Notes to Microsoft Exchange
• 2nd and 3rd line support for end users (Approx. 240 on site and 300 remote)
• Server administration – Server 2000 & 2003 (18 servers)
• Remote access configuration and support using Ipass and Cisco VPN
Hartwell Motors PLC – IT Consultant (Contract).

January 2003 – February 2004 (13 months, 4 contract renewals)

• Implemented and managed structured IT service desk for over 3000 end users on 42 remote sites
• Created a process driven environment and developed policies and procedure documentation.
• Management of 2 remote site engineers and 8 helpdesk analysts
• Managed project to migrate email from web mail to exchange server 2000.
Legacy Marketing Group – PC Support Specialist II

September 1999 – November 2002 (Resigned prior to moving back to the UK)

• Senior support position with large financial services company, responsible for development and support of desktop systems.
• Technical coordination and production of promotional events and multimedia A/V projects for up to 300 attendees.
• Veritas backup exec administrator, responsible for backups, restores and server maintenance.
ABB Daimler Chrysler – Application Support Manager

February 1998 – September 1999 (Resigned prior to moving to the USA)

• Managed Baan ERP rollout to rail stock manufacturing facility
• Recruited, developed and managed support team of 2 analysts and 8 engineers
• Responsible for budget planning, network security policies and contract negotiations with 3rd party suppliers and contractors
RS Components – Systems and Marketing Coordinator

September 1994 – February 1998

• Gathered client information to strategically target the group’s largest customers
• Created marketing initiatives for National Accounts team
• Developed proprietary customer records database, produced user manuals and training material.
Ministry of Defence – Electronic & Mechanical Apprentice

June 1990 – September 1994

• Diagnosis, repair and testing of electrical, electronic and mechanical military equipment.
• Final year specializing in Rapier missile systems

Education
Melton Mowbray College of Further Education

September 1990 – June 1994

• HND Electronic Engineering
• EITB (Engineering Industry Training Board) Electronic Engineering
Leicester Grammar School

September 1984 – June 1989

• 9 GCSE’s grades A-C

Professional Membership
• Associate member of the Chartered Institute of Marketing
• Associate member of the Institute for Supervision and Management