SAM MUIRCROFT

49 Lees Court, Coatbridge, ML5 4NT  · 07963435037

SDMUIRCROFT@HOTMAIL.COM

EXPERIENCE

NOVEMBER 2020 TO PRESENT

AMBULANCE TECHNICIAN (TRAINEE), SCOTTISH AMBULANCE SERVICE

Responsibilities

Driving ambulances under blue light (emergency) conditions in response to 999 calls.
Ensuring that patients are transported to receiving hospitals in a timely manner.
Completing daily vehicle checks and reporting any defects promptly.
Carrying patients and equipment in line with safe handling procedures.
Filling out patient reports using electronic recording systems.
Providing professional and polite patient care.
Wearing correct PPE and following health and safety protocols.
Communicating with colleagues and control operators using handheld radio devices.
Providing immediate life support and performing CPR.
Attending major incidents as a first responder.

OCTOBER 2016 TO NOVEMBER 2020

CUSTOMER SERVICE ADVISOR, HSBC BANK PLC

Responsibilities

Using various IT systems to process customer requests and high value transactions.
Delivering excellent service to customers at first point of contact.
Handling complaints with composure and empathy to deliver a fair outcome for customers.
Protecting clients through strict adherence to procedures and continual risk assessment.
Helping to train new team members in key competencies.
 

EDUCATION

SEPTEMBER 2018 TO MAY 2019

BA BUSINESS MANAGEMENT, GLASGOW CALEDONIAN UNIVERSITY

SEPTEMBER 2013 TO MAY 2015

HND BUSINESS, CITY OF GLASGOW COLLEGE

SKILLS

·    C1 qualified driver with experience driving safely under time critical circumstances.

·  Trained in the use of safe manual handling techniques.

·    Monitoring public safety and carrying out risk assessments.

·  Able to communicate clearly with colleagues and the members of the public in challenging situations.

·  Strong customer service skills.

·  Effective decision making under pressure.

ACTIVITIES

Mixed martial arts training

Travel