Zahraa chowdhary
(Contact): 07835962751

SUMMARY
Interested in a career in office admin or as an admin assistant. I have previous experience including customer service, answering the telephone dealing with enquiries and taking messages, data input, completing and raising orders, filing, photocopying, printing and some design work. Good IT skills including word, excel, powerpoint and including some knowledge and experience of publisher, SAGE.

I am adaptable and enjoy taking on new challenges. I am able to prioritise and work under pressure. I always strive to provide high levels of customer service. I work well in a team and on my own. I understand the need to be able work to timescales and to produce work to a good standard.

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SKILLS
·        Good communication and interpersonal skills

·        Excellent IT skills including knowledge of Microsoft Word, Excel and PowerPoint and practical skills in SAGE

October 2017- November 2017    Birmingham City Council (Housing Advisor)

·        Dealing with customer enquires

·        Booking in slots for housing repair appointments

·        Contacting repair contractors for customers

·        Switchboard

·        General enquiries

August 2017 – September 2017   Amazon Rugeley (Stow Associate)

·        Stowing item in correct location

·        Handling the full range of products sold by amazon and its market sellers

·        Using radio frequency (RF) Scanners

·        Reading instructions off the scanner

October 2015 – Present     Treble A Management – Birmingham

Secretarial Assistant

·        Preparing and writing Press Releases for football clients

·        Managing Marketing team

·        Arranging Media interviews

·        Writing articles for sporting magazines

·        Increasing media presence of football club

May 2013 – Oct 2015   Primark – Bromley

Retail Operative

·        Welcoming and Serving Customers with a positive attitude

·        Maintain standards throughout the day and complete recovery daily

·        Operate Fitting Room procedures in line with company policy

·        Ensuring pricing and ticketing procedures are carried out in line with policy

·        Carry out stock take procedures

·        Ensuring displays look presentable and keeping floor area tidy

·        Helping customers find correct departments

October 2012.             Middles Park Community

Community Centre Assistant

·        Processing orders from customers

·        Serving Customers

·        Providing care for Elderly and Children

·        Cleaning garden area

·        Ensuring tables are cleaned and washed correctly

March 2010                 British Heart Foundation

Shop Assistant

·        Providing excellent customer service

·        Cleaning and steaming of garments prior to placing on display

·        Use of EPOS

Voluntary & Personal Interest Experience
Voluntary Job Centre Office assistant (Kings Heath January 2016)

·        Assisting staff with Photocopying, filing and faxing

·        Utilised creativity when designing leaflets and posters to advertise latest vacancies

·        Speaking confidently to job seekers about upcoming evens

·        Updating the timetable with information on upcoming employer visits to the JCP

Voluntary Administrative Assistant – Veolia Environmental Services

·        Answered telephones, responding to enquiries and took messages

·        Assisted with Book Keeping, Payroll and Data entry onto Excel

·        Raised orders in Sage and created reports

·        Provided administrative support to staff and Management

·        Provided information to visitors, telephone callers and handled daily staff scheduling

Voluntary Nursery Assistant  –  Blossom Years

·        Worked with children in a team environment

·        Liaised with and supported parents, carers and other family members

·        Adhere to health and safety standard at all times

·        Helped where needed e.g. prepared snacks meals and cleansing of equipment

·       Recorded accidents in the accident book and made manger aware

EDUCATION AND QUALIFICATIONS
 

2010 – 2010                 Level 1 Event Volunteering Course                                Eden College

2011 – 2012                 BTEC Level 2 Customer Service                                    Eden College

2010 – 2011                 Business Administration Course                                    Bromley College

2011 – 2012                 BTEC Level 2 Applied Science (Biology)                        Bromley College

2012 –2012                   The Princes Trust Course                                             Outside In

2013 – 2013                   NCFE Level 2 introduction in Cabin Crew                    Oyster Training

2013 – 2013                   NCFE Level 2 in Aviation Operations                        Oyster Training 2013-2013                   Introduction to Aviation First Aid Course                                                Oyster Training

2013 – 2013                   Management of Disruptive Pax Restraint course          Oyster Training

2013 – 2013                  Introduction to SEP (Safety Equipment & Procedures) British Airways

ADDITIONAL INFORMATION
GCSES: (10)

HOBBIES AND INTERESTS:

·        Comic-con

·        Vintage car shows

·        Reading

·        Dancing

·        Discovering other cultures & cuisines

REFERENCES:          Available on request