MARK WILLIAM HENDERSON, AISSE, BSc, BA (hons)

Personal Profile

A Senior Building Surveyor and project management professional currently operate with over 20 years within the development, construction and property markets, in both public and private Sectors in the United Kingdom and Europe. A proven record in leading and integrating multinational and diverse teams to achieve common goals, and the ability to look at an opportunity and strategically progress from concept to completion.
A proactive and solutions orientated project director/manager working in a highly competitive, rapidly expanding service industry. With excellent communication and people skills, confidence and ease in leading/influencing at all levels has led to success in building successful teams and developing existing/new business relationships. An excellent negotiator and customer relationship manager with abilities as a change agent and widely regarded as an ‘ideas’ person.

EXPERIENCE

Fully conversant in the implementation of project management methodologies including risk management, project administration, quality management, project planning, financial analysis, resource management, documentation control, IT project management and change management. Also fully experienced in appointing external professionals, expertise within the development sector pre and post development management, monitoring of contractors, including procurement.

Competent in facilities management including the evaluation of client requirements, determining operational priorities, commercial objectives, energy management and environmental strategy. Perform project risk assessment, H&S plan, implementation of CDM regulations, relevant codes of practice, QA to ISO 9000, procedure for validation, HAZOP’s, cGMP, HTM, HBN, NEAT assessments’ and clean-room design.

Extensive Knowledge in the submission of PFI and public sector bid proposals, also tender documentation and management, commercially astute with regards to value management.
Perform assessment and negotiation of external-contract packages prior to entering into contractual agreements, including monitoring progress, cost control and agreed settlement.

Delivered SLA’s on behalf of providers with commissioners. Extensive experience in the delivery of capital projects on behalf of PCT’s (NHS).

Extensive knowledge of lease agreements and negotiation, full asset management experience.

IT literate with experience of planning software, P3 etc. and proficient in general office software; Office, Corel, Adobe, Lotus, Visio and the Internet. Experienced in all computer development management, including network administration. AutoCAD literate since 1989, including most Cad & Graphics software

CAREER TO DATE

Dec 2017 to Present
Crawford Higgins Associates
Principal Surveyor/Project Director
• ensuring projects are completed on budget and to schedule;
• advising clients on schemes and projects and determining requirements;
• preparing scheme designs with costing, program for completion of projects and specification of works;
• preparing documents for tender and advising on appointing contractors, designers and procurement routes;
• determining the condition of existing buildings, identifying and analysing defects, including proposals for repair;
• advising on energy efficiency, environmental impact and sustainable construction;
• advising on the preservation/conservation of historic buildings;
• advising on the management and supervision of maintenance of buildings;
• dealing with planning applications and advising on property legislation and building regulations;
• assessing and designing buildings to meet the needs of people with disabilities;
• advising on construction design and management regulations;
• negotiating dilapidations (when there is a legal liability for a property’s state of disrepair);
• carrying out feasibility studies;
• advising on the health and safety aspects of the project;
• full P&L responsibility

Jan 2014 to Dec 2017
Cleaner Air Solutions Ltd (interim contract)
Operating Officer
Reporting to the Managing Director with responsibility to reengineer the business process and deliver corporate targets and objectives and ensured the day to day operation of the company’s interests relating to installation and planned maintenance.
Key Achievements include:
Established a project and design team.
Initiated and responsible for the delivery of the first PV schemes partnering with venture capitalist (80m portfolio).
Responsibility for appointing and reviewing external partnering arrangements and strengthened and developed these further through robust framework schemes.
Responsible for Renewable profitability, pricing models and divisional P&L.
Established supply chains both product and services agree supply agreements with suppliers.
Directed the development of all renewable energy projects across various commercial/domestic clients across the whole of the UK

July 2010 to Jan 2014
Eaga Renewable Ltd
Contracts Director
Reporting to the Divisional Managing Director with responsibility to deliver corporate targets and objectives and ensured the day to day operation of the company’s interests relating to installation and planned maintenance. Direct a staff of 7 PM’s and subcontractors as well as inter-company resource.
Key Achievements include:
Established a contracts and delivery department from scratch.
Responsible for client contacts including legal, financial close, design, construction and completion. Extensive experience in assessing the estate requirements to fit SSDP’s.
Created a delivery strategy to deliver the companies financial targets and objectives.
Initiated and responsible for the delivery of the first PV schemes partnering with venture capitalist (100m portfolio).
Responsibility for appointing and reviewing external partnering arrangements and strengthened and developed these further through robust framework schemes.
Responsible for Renewable profitability, pricing models and divisional P&L.
Established supply chains both product and services agree supply agreements with suppliers.

Jan 2004 to July 2010
Ashley House plc
Regional Director
Reporting to the Group Chief Executive with responsibility to deliver corporate targets and objectives and ensured the day to day operation of the company’s interests within the Northern Region and Scotland, with full P&L responsibility. Delivery of capital schemes including the NHS, social housing, nursing homes and key worker housing schemes. Manage all development schemes from inception to handover including onsite management. Ensuring all commercial, legal and relevant authorities are achieved. Leading teams of professional’s to deliver seamless turnkey estates solutions for the NHS and other public sector partners
Key Achievements include:
Established a regional office from inception to completion to deliver capital health developments within the northern region contributing 75% of company turnover and profit in year one. Delivered growth through networking and established relationships with senior directors and managers within the region.
Responsible for developments including legal, financial close, design, construction and completion of an £18m urban community hospital in the east end of the city as well as 5 other health and mixed use developments across the region. Successfully developed partnership working across the public and commercial sector to achieve delivery. Extensive experience in assessing the estate requirements to fit SSDP’s.
Initiated and responsible for the delivery of the first ‘Health Village Concept’, which included a private hospital, 95 Bed Nursing Home 24 Sheltered Accommodation Block and 3000m2 of PCT/GP facility circa £23m.
Responsibility for appointing and reviewing external partnering arrangements and strengthened and developed these further through personal influence and negotiation. Acted as the regional advisor to the board to expand the business further within the northern region and Scotland.
Delivered & Lead the technical and acquisitions team during the development process of site or land purchase. Delivered targets year on year growth. Prepared and project managed Public Sector bids, within health & Education. Dealing with tenant and lease issues. Experienced in asset disposal. Tasked with preparing the companies renewable energy solution in connection with building regulations.
Successfully delivered capital projects on behalf of Public sector partners
Established local governance arrangements including the development and delivery of key performance indicators in both internal and external contracts.
Directed the development of a number of multi site projects across the health and social care community across the north east through the now established regional office
Implemented rigorous procedures to focus on delivering quality service to the client base; this led to savings and an increase within business activities of 15%

Aug 2001 to Jan 2004
Q-Park UK Ltd
Director of Real Estate & Projects
Reporting to the Group Chief Executive with responsibility to deliver the companies UK estate strategy and capital projects. Responsible for the management and development of teams through a progressive expansion into the UK market.
Key Achievements;
Delivered a corporate brand with the use of external and in-house consultants, and contractors across diverse contracts in the UK.
Developed a partnering approach to maximize individual skills to add value to all clients and delivery on time within budget constraints. Projected managed all developments and refurbishment contracts across the `UK
Asset management responsibility- client and tenant. Asset disposal
Completed 6 projects from a standing start within the first year. Worked closely with a Dutch designer to deliver a new concept to the UK parking industry; the new build schemes consisted of mixed use retail and residential units linked to parking.

Feb 1999 to Aug 2001
National Car Park
Project Manager – strategy & delivery
Reporting to the Group Chief Executive with responsibility to deliver a strategy to dispose of NCP, create a comprehensive sale document including accounts, legal, property and operational information. Dealing with prospective purchasers, various financial institutions to deliver best value for NCP’s shareholders and disposal to Cinvin and RBS. Plus lead the rail division. Creation of the rail division preparing tender submissions for refurbishment of LUL carparks across the network. Roll out program and project works
Key Achievements:
Led the creation of a new business sector (rail industry) and delivered a service orientated new business approach
Implemented the delivery of major facility contract, to g London Underground. Developed new project management approach and introduced planned maintenance to property portfolio
Directed the implementation of refurbishment contracts on behalf of LUL, over various locations and site offices in 1999/2001 adding 140 staff and £134m turnover
Developed an operational structure to minimise job losses, protect the workforce whilst still delivering organisational priorities

1996 to Feb 1999
Terminix Property Services – Northern
General Manager
Reporting to the European CEO with responsibility for all operational, marketing, service administration, technical and sales activities. With full P&L responsibility managed and motivated a team of 7 managers, 12 surveyors and 72+ staff and sub-contractors. Appointed to new product development team to source new services and products, which increased turnover by 40%.
Key Achievements:
Awarded European Manager of the year two years consecutively; Achieved 160% growth of profit budget
Developed a team of surveyors and local business. Delivered a quality approach to project management.
Increased revenue growth through developing new service’s/products, which the incumbent workforce could easily implement; delivery of a quality service was a direct result of the procedures introduced to achieve delivery of service and quality
Expanded existing private client portfolio and progressively expanded into the commercial sector. Delivered higher sales through networking, relationship management and new business development.

1985 – 1999
Various Building Surveying and project management positions working in the property & construction industries Rush & Tompkins (Metro Centre Development & Copthorne Hotel)

DEMOGRAPHIC DETAILS

Address; 2A York Terrace
North Shields
Tyne & Wear
NE29 0EF
MOB; 07394081734
Email; hendersonmw29@gmail.com

Education & Training

Associate of the Institute of Specialist Surveyors & Engineers
BSc Building Surveying 2:1 – 1987 Northumbria University
BA (Hons) Business studies. 1st – 1989 Sunderland University Business School (PT)
HNC Building Science – Credit 1985 Charles Trevellion College
‘A’ levels – Math, Economics.
‘O’Levels – Math, English, English Lit, Commerce, Tech Drawing, Metalwork, Physics, Electronics, & RE
IT: Microsoft excel, word, PowerPoint, project
Prince 2

Internal Courses:

Disciplinary Course, Interviewing Technique’s (Managers),
Effective interviewing techniques,
Staff appraisal – appraising, Staff appraisal – being appraised
Negotiating Technique’s,
Fair and effective recruitment and selection,
Presentation skills course
Health & Safety CITB
Project Management Understanding and implementing
Mitsubishi Heat Pump Technology
Zen Renewable Energy system design